Singapore Pools (Private) Limited (Pools) has introduced two service improvements as of 12 November 2007.

Interactive Voice Response (IVR) System For PoolzConnect Members

From 12 November 2007, PoolzConnect account holders will be able to place 4D and TOTO bets by phone with the new Interactive Voice Response (IVR) System.

The following 4D and TOTO bet types are available through IVR:

4D	TOTO
Quick Pick Ordinary Bets, System Entry Bets, and 4D Roll Self Pick Ordinary Bets, System Entry Bets, and 4D Roll	Quick Pick Ordinary Bets, System Bets and System Roll Self Pick System Bets and System Roll

The PoolzConnect and Goal! Accounts were introduced in 2005 and 2007 to enable customers to place football bets by phone. The IVR service was introduced in response to PoolzConnect account holders' requests for a convenient channel to place lottery bets. This service is expected to advance the national effort to counter illegal betting operations even more effectively.

With the extension of the PoolzConnect account service to lottery products, the "PoolzConnect" Account and the "Goal!" Account will be subsumed under the PoolzConnect label and renamed "PoolzConnect Platinum" Account and "PoolzConnect Gold" Account respectively. The name changes do not affect the features of the service.

As a responsible betting operator, Pools is committed to act in our customers' best interest. PoolzConnect account holders have to be at least 21 years old. The PoolzConnect Account Service also has a self-exclusion option where a customer's PoolzConnect Account will be suspended, when instructed by the customer, and kept suspended for a minimum period of 12 months. After 12 months, the suspension will remain in place until the customer instructs Pools in writing to deactivate the self-exclusion and lift the suspension.

New Sales Terminals

Starting with Pools' main branch at Paradiz Centre on 12 November 2007, Singapore Pools will also roll out new sales terminals in stages to its entire sales network of more than 300 outlets around Singapore.

The new terminals come with larger screens that will enable customers to view their transactions more clearly.

During the rollout period, there will be two types of sales terminals in use. Pools wishes to assure customers that tickets issued from both sales terminals can be validated interchangeably at all Singapore Pools outlets when presented for prize payment.

Please refer to samples of tickets issued from both the new sales terminal and existing sales terminal.

Sample ticket issued from existing sales terminal


Sample ticket issued from new sales terminal