Account management

  • How do I update my contact information?

    After logging into your account, select the icon next to your username.

    Select Account Update on the left navigation.

    Under Contact Information, you can update your:

    • Mobile number

    • Office number

    • Home number

    • Email address

    • Singapore residential address

    • Preferred language for phone betting

    • Preferred mode of communication

    • Sports betting bet slip preference

  • How do I opt in or out of receiving information on Singapore Pools' products and services?

    After logging into your account, select the icon next to your username.

    Select Account Update on the left navigation.

    Under Contact Information, you can update your preferred mode of communication. Select one or more modes of communication - email, SMS, phone or post. You can also choose not to select any, and we will not send you any information on products and services.

  • I've changed my name. How do I update this?

    A change in name must be made in person.

    Visit our Singapore Pools Main Branch (210 Middle Road) on Mondays to Fridays, 8am - 4.30pm, excluding Public Holidays.

    Bring along your deed poll, NRIC or an official document containing your FIN, and other relevant documentation for verification.

  • I've changed my NRIC number or FIN. How do I update this?

    A change in NRIC number or FIN must be made in person.

    Visit our Singapore Pools Main Branch (210 Middle Road) on Mondays to Fridays, 8am - 4.30pm, excluding Public Holidays.

    Bring along your NRIC or an official document containing your FIN, and other relevant documentation for verification.

  • How do I change my password for online access?

    After logging into your account, select the icon next to your username.

    Select Account Update on the left navigation.

    Under Login Information, you can update your password.

  • How do I change my PIN for phone access?

    After logging into your account, select the icon next to your username.

    Select Account Update on the left navigation.

    Under Login Information, you can update your PIN.

  • I've forgotten my username for online access. What should I do?

    Select the Forgot Login? link at the top right.

    Select which login information you have forgotten - username.

    Enter your NRIC number or FIN, and your registered mobile number.

    A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, your username will be displayed.

  • I've forgotten my password for online access. What should I do?

    Select the Forgot Login? link at the top right.

    Select which login information you have forgotten - password.

    Enter your NRIC number or FIN, and your registered mobile number.

    A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, you will be prompted to create a new password.

  • I've forgotten my account number for phone access. What should I do?

    After logging into your account, select the icon next to your username.

    Select Account Update on the left navigation.

    Under Contact Information, you can find your account number.

  • I've forgotten my PIN for phone access. What should I do?

    Select the Forgot Login? link at the top right.

    Select which login information you have forgotten - PIN.

    Enter your NRIC number or FIN, and your registered mobile number.

    A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, you will be prompted to create a new PIN.

  • When do I need to input a One-Time Password (OTP)?

    For security reasons, a One-Time Password (OTP) will be sent to your registered mobile number each time you log in online, or you try to recover forgotten login information.

  • Why can't I receive any One-Time Password (OTP)?

    You may be using a different mobile number from the mobile number registered with your account.

  • How do I check my account balance, transaction history, bet history and winnings?

    After logging into your account, select the icon next to your username. Select Transaction History on the left navigation.

    1. Select the transaction history type you wish to view from the dropdown list.

      You can choose to view all transactions, or filter by specific types of transaction.

    2. Select the time period of the transaction history you wish to view from the dropdown list.

      You can also choose to enter a specific time period.

    3. Select 'Search' to load your transaction history.

  • Where can I find my bet history from before 18 October 2016?

    After logging into your account, select the icon next to your username. Select Transaction History on the left navigation.

    To view bets before 18 October 2016, select the “All Transactions” from the dropdown list.

  • Why is my account locked from online access?

    If you enter the wrong username or password wrongly for three times, your account will be locked for security reasons.

    You can unlock your account online.

    Select the Forgot Login? link at the top right.

    Select which login information you have forgotten - username.

    Enter your NRIC number or FIN, and your registered mobile number.

    A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, your username will be displayed.

    Select the Forgot Login? link at the top right again.

    Select which login information you have forgotten - password.

    Enter your NRIC number or FIN, and your registered mobile number.

    A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, you will be prompted to create a new password.

    Use the username you have retrieved and the new password you have created to log in.

  • Why am I unable to access online betting or phone betting from overseas?

    Under the Remote Gambling Act, betting online or by phone with us outside of Singapore is not allowed.

  • What is Daily Funding Limit? How is it calculated?

    Daily Funding Limit is the maximum amount you may deposit into your account every 24 hours. The amount is calculated across all various incoming funds from external sources. When your funding has reached 100% of Daily Funding Limit, you will be unable to deposit funds.

  • What is Daily Expenditure Limit? How is it calculated?

    Daily Expenditure Limit is the maximum amount you can use to bet from your account every 24 hours. The amount is calculated across all products. The calculation does not take into account any refunds. When your expenditure has reached 100% of Daily Expenditure Limit, you will be unable to place bets.

  • How do I manage my Daily Funding Limit and Daily Expenditure Limit?

    You can manage your Daily Funding Limit and Daily Expenditure Limit online.

    After logging into your account, select the icon next to your username. Select Limit Management on the left navigation.

    You will be able to key in new Daily Funding Limit and Daily Expenditure Limit.

    Increase in limits takes effect 24 hours after your submission. Reduction of limits takes effect immediately.

  • How do I exclude myself from betting through my account?

    As a responsible gaming operator, Singapore Pools is committed to provide a safe gaming experience for our customers. If you feel it is in your best interest to exercise control by taking a break from or not participating in gambling through the Singapore Pools Account, getting yourself excluded can be an important step to help take control of your gambling habits. By choosing to voluntarily exclude yourself, you will not be able to access and bet through your Singapore Pools Account for a minimum period of 12 months.

    You may apply for self-exclusion by opting for the "Non-Casino Self Exclusion" through the National Council on Problem Gambling (NCPG).

    Application is free and may be done via either:

    • Online with your SingPass on the NCPG online portal, or

    • Download and complete the Non-Casino Self Exclusion Application Form and mail to NCPG.

    If you wish to seek additional help on problem gambling, please contact the National Council on Problem Gambling at 1800-6-668-668.

  • How do I close my account?

    Contact our Customer Service at 6786 6688 for help.

    Be sure to withdraw all funds out from your account before closing your account.

    If you have set up a bank link, terminate it before closing your account. Download and complete a Termination of Direct Debit Payment Authorisation Form. Mail the completed form to: Bras Basah Post Office P.O. Box 299 Singapore 911810.