Do I have to visit a Singapore Pools branch in person for verification?
You may choose to do online verification on our website or mobile app, or visit any Singapore Pools branch with your NRIC or an official document containing your FIN.
How do I conduct identity verification via video call?
When signing up for a Singapore Pools Account on the website or mobile app, you are able to verify your identity online by uploading images of your NRIC or an official document containing your FIN, and then initiating a video call on the Account Status Page.
When can I conduct my identity verification?
After submitting your online registration form, Singapore Pools requires your identity to be verified either online or at any of our branches.
What do I need to prepare before the video call?
Get ready your NRIC or an official document containing your FIN and make sure you are at a well-lit, quiet environment with a strong Internet connection.
Is my video call recorded?
All calls are safely stored for audit and training purposes.
Is my uploaded ID image safely stored?
Security arrangements are in place to protect our customer data against loss or theft, as well as unauthorised access and undue disclosure. Some of the technical safeguards include encryption, firewalls and Secure Socket Layer (SSL).
Why can't I start the video call?
Once you agree to start the online verification, you will be given a queue number. The online verification will start when your number is called.
Why must I enable the camera and microphone functions?
Our Customer Service Representative will be conducting the verification over the video call, to match your NRIC or an official document containing your FIN to the caller.
How long do I have to wait to get through to a Customer Service Representative?
We are not able to determine the waiting time, as it depends on the call traffic on each day.
Who am I talking to in the video call?
You will be talking to one of our Customer Service Representatives.
Which devices/browsers/operating systems are compatible with the Singapore Pools website and/or mobile app identity verification?
Identity verification on mobile app works best on Android devices operating on Android 6.0.1 Marshmallow and above，and on Apple devices operating on iOS Version 10.3 and above.
Identity verification on website (desktop or mobile) works on any operating system with these browsers:
Chrome - Version 63 and above
Safari - Version 11 and above
Samsung Internet Browser - Version 4 and above
To download our app
Can I bet immediately after the video call?
No. You will only be able to start betting only after your account is activated.
How will I be notified when my account is activated?
A SMS will be sent to you once your account is activated.
What if my phone does not have a camera?
You are able to do online verification via the website or you may visit our Singapore Pools branch with your NRIC or an official document containing your FIN for the verification.
Why am I asked to go to a branch for verification even after the video call?
You may be advised to go to our branch for verification if our Customer Service Representative is unable to verify your identity through the video call.
I already have a Singapore Pools Account. Do I need to sign up for a new account?
No, you do not have to sign up for a new account.
However, you are required to update your information in order to maintain your account. There are also some changes to note.
All account numbers are now nine-digit. To log into your Singapore Pools Account, add 00 in front of your current seven-digit account number. For example, if your account number was 1234567, your new account number is 001234567.
To log in to your account on the website for the first time, enter
your new nine-digit account number as username
your six-digit PIN as password
You will be prompted to create a new password to be used for future login to your account.
What are the prerequisites to sign up for a Singapore Pools Account?
To sign up for a Singapore Pools Account, you must:
be a Singapore Citizen or Permanent Resident,
or a foreigner residing in Singapore, with a valid Singapore Foreign Identification Number (FIN)
be at least 21 years of age
provide a local mobile number
provide a Singapore residential address
not be subjected to any of these exclusions:
a family exclusion order made under section 162 or 165C of the Casino Control Act ('CCA')
an exclusion order made under section 165 or 165C of the CCA
an exclusion from any casino premises by the operation of law under section 165A(1)(a) and (b) of the CCA
Each customer can only have one account.
I am a Singaporean living overseas. Can I sign up for a Singapore Pools Account?
No. You will not be able to access our website or mobile app, including the online registration form, from overseas.
However, if you return to Singapore and meet all prerequisites, you can register for a Singapore Pools Account.
I am a foreigner living in Singapore. Can I sign up for a Singapore Pools Account?
Yes, if you have a valid Foreign Identification Number (FIN) and meet all prerequisites.
I am a foreigner living overseas. Can I sign up for a Singapore Pools Account?
No. You will not be able to register for a Singapore Pools Account from overseas.
Why am I unable to open an account? Why is my NRIC number or FIN, or mobile number already registered?
You may already have a Singapore Pools Account. Each customer can only have one account.
Contact our Customer Service at 6786 6688 for help.
Can I sign up for an extra account?
No. Each customer can only have one account.
What is the registration process? What documents do I need?
To sign up for a Singapore Pools Account, complete this online registration form.
After completing the online registration form, you will be prompted to undergo an identity verification process through an online video call. Alternatively, visit any Singapore Pools branch with your NRIC or an official document containing your FIN to verify the information submitted.
Singapore Pools will also verify your account eligibility within three days. No action is required from you.
You may log into your account with your username and password to check the status of your registration.
After I am done with identity verification, how long does it take for my account to be activated?
After completing the online registration form, and identity verification, Singapore Pools will also verify your account eligibility within three days. No action is required from you.
You may log into your account with your username and password anytime to check the status of your registration.
Can I sign up for an account on behalf of somebody else?
No. All account activities, including registration, must be conducted by the customer. Each customer takes full responsibility of the account. We will verify the customer's identity during registration and transactions in compliance with regulatory requirements and to ensure account security.
Is there a registration fee?
No. There is no registration fee.
Are there any membership fees to maintain an account?
No. There is no fee.
Is there any sign-up offer?
No. There is no sign-up offer.
Can I sign up for a trial?
No. There is no trial account.
Will anyone know I have a Singapore Pools Account?
All information you provide to Singapore Pools is protected under the Personal Data Protection Act and will be kept strictly private and confidential.
Information will only be released for the purpose of verifying your account eligibility by conducting credit, probity and other verification checks with the National Council on Problem Gambling and law enforcement authorities if required.