Account registration

  • I already have a Singapore Pools Account. Do I need to sign up for a new account?

    No, you do not have to sign up for a new account.

    However, you are required to update your information in order to maintain your account. There are also some changes to note.

    All account numbers are now nine-digit. To log into your Singapore Pools Account, add 00 in front of your current seven-digit account number. For example, if your account number was 1234567, your new account number is 001234567.

    To log in to your account on the website for the first time, enter

    • your new nine-digit account number as username

    • your six-digit PIN as password

    You will be prompted to create a new password to be used for future login to your account.

  • What are the prerequisites to sign up for a Singapore Pools Account?

    To sign up for a Singapore Pools Account, you must:

    • be a Singapore Citizen or Permanent Resident,

      or a foreigner residing in Singapore, with a valid Singapore Foreign Identification Number (FIN)

    • be at least 21 years of age

    • provide a local mobile number

    • provide a Singapore residential address

    • not be subjected to any of these exclusions:

      • a family exclusion order made under section 162 or 165C of the Casino Control Act ('CCA')

      • an exclusion order made under section 165 or 165C of the CCA

      • an exclusion from any casino premises by the operation of law under section 165A(1)(a) and (b) of the CCA

    Each customer can only have one account.

  • I am a Singaporean living overseas. Can I sign up for a Singapore Pools Account?

    No. You will not be able to access our website, including the online registration form, from overseas.

    However, if you return to Singapore and meet all prerequisites, you can sign up for a Singapore Pools Account and visit any Singapore Pools branch with your NRIC to verify the information submitted.

  • I am a foreigner living in Singapore. Can I sign up for a Singapore Pools Account?

    Yes, if you have a valid Foreign Identification Number (FIN) and meet all prerequisites.

  • I am a foreigner living overseas. Can I sign up for a Singapore Pools Account?

    No. You will not be able to access our website, including the online registration form, from overseas.

  • Why am I unable to open an account? Why is my NRIC number or FIN, or mobile number already registered?

    You may already have a Singapore Pools Account. Each customer can only have one account.

    Contact our Customer Service at 6786 6688 for help.

  • Can I sign up for an extra account?

    No. Each customer can only have one account.

  • What is the registration process? What documents do I need?

    To sign up for a Singapore Pools Account, complete this online registration form.

    After completing the online registration form, visit any Singapore Pools branch with your NRIC or an official document containing your FIN to verify the information submitted.

    Singapore Pools will also verify your account eligibility within seven days with the National Council on Problem Gambling. No action is required from you.

    You may log into your account with your username and password to check the status of your registration.

  • How long does it take for an account to be activated?

    After completing the online registration form, visit any Singapore Pools branch with your NRIC or an official document containing your FIN to verify the information submitted.

    Singapore Pools will also verify your account eligibility within seven days with the National Council on Problem Gambling. No action is required from you.

    You may log into your account with your username and password to check the status of your registration.

  • Can I sign up for an account on behalf of somebody else?

    No. All account activities, including registration, must be conducted by the customer. Each customer takes full responsibility of the account. We will verify the customer's identity during registration and transactions in compliance with regulatory requirements and to ensure account security.

  • Is there a registration fee?

    No. There is no registration fee.

  • Are there any membership fees to maintain an account?

    No. There is no fee.

  • Is there any sign-up offer?

    No. There is no sign-up offer.

  • Can I sign up for a trial?

    No. There is no trial account.

  • Will anyone know I have a Singapore Pools Account?

    All information you provide to Singapore Pools is protected under the Personal Data Protection Act and will be kept strictly private and confidential.

    Information will only be released for the purpose of verifying your account eligibility by conducting credit, probity and other verification checks with the National Council on Problem Gaming and law enforcement authorities if required.