Technical

Identity verification on website (desktop or mobile) works on any operating system with these browsers:

• Chrome - Version 63 and above

• Safari - Version 11 and above

• Samsung Internet Browser - Version 4 and above

Identity verification on mobile app works best on Android devices operating on recent Android releases, and on Apple devices operating on recent iOS releases.

*Please note that BETA versions are not supported.

Find out more on how to download our app.

Our website works on any operating system with:

• Chrome

• Firefox

• Microsoft Edge

• Safari

• Android Browser

Our app works best on Android devices operating on recent Android releases, and on Apple devices operating on recent iOS releases.

*Please note that BETA versions are not supported.

Find out more on how to download our app.

Our website optimises itself across various devices. However, the recommended minimum screen resolutions are: 1200 x 1080px for desktop computers and 320 x 568px for mobile devices.

For security reasons, if a session has been inactive for more than 30 minutes or another session has been initiated, we will log you out of your account. You can log in again to continue. To protect your account from unauthorised use, remember to log out after every session.

After logging in, you may open multiple windows of the same browser to access your account. However, you cannot use more than one browser or device at any one point of time. If you log in with another device or browser, your original session will be logged out.

After logging in, you may only use one browser on one device to access your account at any one point of time. If you log in with another device or browser, your original session will be logged out.

Find out more on bookmarking Singapore Pools website in Chrome.

Find out more on bookmarking Singapore Pools website in Firefox.

Find out more on bookmarking Singapore Pools website in Microsoft Edge.

Find out more on bookmarking Singapore Pools website in Safari.

Find out more on bookmarking Singapore Pools website in Android Browser.

No plug-in is required.

Find out more on enabling JavaScript in Chrome.

Find out more on enabling JavaScript in Firefox.

Find out more on enabling JavaScript in Microsoft Edge.

Find out more on enabling JavaScript in Safari.

Find out more on enabling JavaScript in Android Browser.

If you choose to verify your identity via our video call service, camera and microphone permissions will be required for the session.

Similarly, if you choose to download your transaction history in PDF format, storage access permissions will be required.

Find out more on clearing your cache in Chrome.

Find out more on clearing your cache in Firefox.

Find out more on clearing your cache in Microsoft Edge.

Find out more on clearing your cache in Safari.

Find out more on clearing your cache in Android Browser.

We take the security and protection of our customer data seriously. When you visit our mobile-enabled website or use our app, we use cookies, which are small pieces of information that allow us to maintain your connection to our systems. Cookies are used to detect what kind of device you have in order to present content in the best way, or to identify your preferred language switch, and/or for other purposes.

We take the security and protection of our customer data seriously. As such, security arrangements are in place to protect our customer data against loss or theft, as well as unauthorised access and undue disclosure. Some of the technical safeguards include encryption, firewalls and Secure Socket Layer (SSL).

For best experience, please consider using Singapore Pools mobile app.

Our app works best on Android devices operating on recent Android releases, and on Apple devices operating on recent iOS releases.

*Please note that BETA versions are not supported.

For iOS user, you can download our app.

Android users, you can follow the step-by-step guide.