Technical

  • Which devices/browsers/operating systems are compatible with the Singapore Pools website and/or mobile app identity verification?

    Identity verification on mobile app works best on Android devices operating on Android 6.0.1 Marshmallow and above, and on Apple devices operating on iOS Version 11 and above.

    Identity verification on website (desktop or mobile) works on any operating system with these browsers:

    • Chrome - Version 63 and above

    • Safari - Version 11 and above

    • Samsung Internet Browser - Version 4 and above

    To download our app

    • iOS users, please download our app from the App Store.

    • Android users, please follow the step-by-step guide here.

  • Which devices are compatible with the Singapore Pools mobile app?

    Our app works best on Android devices operating on Android 6.0.1 Marshmallow and above, and on Apple devices operating on iOS Version 11 and above.

    To download our app

    • iOS users, please download our app from the App Store.

    • Android users, please follow the step-by-step guide here.

  • Which devices/browsers/operating systems are compatible with the Singapore Pools website?

    Our website works on any operating system with these browsers:

    • Chrome

    • Firefox

    • Internet Explorer 11 and above

    • Safari

    • Android Browser

    Our website optimises itself across various devices.

    However, the recommended minimum screen resolutions are:

    • 1200 x 1080 px for desktop computers

    • 320 x 568 px for mobile devices

  • What is the recommended screen resolution for using the Singapore Pools website?

    Our website optimises itself across various devices.

    However, the recommended minimum screen resolutions are:

    • 1200 x 1080 px for desktop computers

    • 320 x 568 px for mobile devices

  • Why did my account get logged out?

    For security reasons, if a session has been inactive for more than 30 minutes or another session has been initiated, we will log you out of your account.

    You can log in again to continue.

    To protect your account from unauthorised use, remember to log out after every session.

  • Can I access my account from more than one browser window?

    Yes. After logging in, you may open multiple windows of the same browser to access your account.

    However, you cannot use more than one browser or device at any one point of time. If you log in with another device or browser, your original session will be logged out.

  • Can I access my account from more than one device?

    No. After logging in, you may only use one browser on one device to access your account at any one point of time.

    If you log in with another device or browser, your original session will be logged out.

  • How do I bookmark the Singapore Pools website?

    For more information on bookmarking websites, refer to:

  • Does the Singapore Pools website require any plug-ins?

    No plug-in is required.

  • Does the Singapore Pools website require JavaScript to be enabled?

    Yes. Make sure JavaScript is enabled on your browser.

    For more information on enabling JavaScript, refer to:

  • Does the Singapore Pools app require permissions or any special security settings?

    If you choose to verify your identity via our video call service, camera and microphone permissions will be required for the session.

    Similarly, if you choose to download your transaction history in PDF format, storage access permissions will be required.

  • The Singapore Pools website seems to be loading very slowly. What can I do?

    It might be possible that your browser cache is full and this prevents you from accessing our website properly. Clear your cache and cookies before trying to use the website again.

    For more information on clearing your cache, refer to:

  • Does the Singapore Pools website/app use cookies and other tracking tools?

    We take the security and protection of our customer data seriously.

    When you visit our mobile-enabled website or use our app, we use cookies, which are small pieces of information that allow us to maintain your connection to our systems. Cookies are used to detect what kind of device you have in order to present content in the best way, or to identify your preferred language switch, and/or for other purposes.

    Google Analytics, a web analytics service provided by Google, Inc., also uses these cookies to help analyse how users use the site. These cookies do not collect or store any personally identifiable information.

    We recommend the use of cookies to improve your experience with the website. However, you may wish to adjust your personal browser settings to refuse the use of cookies.

  • What security measures does Singapore Pools have in place to protect my account information and online transactions?

    We take the security and protection of our customer data seriously.

    As such, security arrangements are in place to protect our customer data against loss or theft, as well as unauthorised access and undue disclosure. Some of the technical safeguards include encryption, firewalls and Secure Socket Layer (SSL).