Singapore Pools Account Opening & Operating Terms and Conditions

  1. Introduction

    1. By opening and activating an Account with the Company to facilitate the placing of bets through the use of remote communications, the Account Holder may enter into betting transactions with the Company through the Account Betting System. The Account Holder represents and warrants that the Account Holder fully understands and agrees to comply with the following Terms and Conditions governing the opening and operation of the Account.

    2. The Account Holder acknowledges and agrees that in addition to the Terms and Conditions herein, the use of the Account is also governed by:

      1. the applicable Game Rules of the various Games offered by the Company; and

      2. any other applicable legislation, regulations, and terms and conditions that are relevant to the use of the Account.

  2. Definitions and Interpretation

    1. The following definitions shall apply unless the context otherwise requires:

      "Account" means the remote betting account opened with the Company to facilitate the placing of bets through the use of remote communications, including without limitation, the Internet, telephone or any other kind of electronic or technology facilitating communication;

      "Account Betting System" or "ABS" means any system or method of electronic communication used by the Company to provide Games, or used by the Account Holder to participate in Games, including without limitation, the Internet, telephone or any other kind of electronic or other technology facilitating communication in accordance with these Terms and Conditions;

      "Account Holder" means the holder of an Account;

      "AN" refers to the Account Number that Account Holders use for telephone betting;

      "CCA" refers to the Casino Control Act (Cap 33A);

      "Company" refers to Singapore Pools (Private) Limited);

      "Company's Premises" refers to the Company's office at 210 Middle Road, #01-01, Singapore 188994;

      "Counter Offer" refers to the offer made by the Company to an Account Holder to accept a modified bet (including without limitation, a bet for a lower stake amount or based on different odds) when the bet originally placed by the Account Holder is not accepted by the Company;

      "Daily Funding Limit" refers to the limit on the daily amount of funds an Account Holder may transfer into his/her Account, computed on a rolling 24-hour basis;

      "Daily Expenditure Limit" refers to the limit on the daily amount of funds from an Account that the Account Holder may use to place bets, computed on a rolling 24-hour basis;

      "Game Rules" refers to the rules on how to play the respective Games on the respective channels;

      "Games" refers to the various games offered by the Company which the Account Holder may participate in. These could include TOTO, 4-D, betting on football matches and motor racing;

      "Launch Date" refers to the date these Terms and Conditions take effect, as notified by the Company;

      "Materials" refers to articles or materials arising from or related to the application for the opening, and/or the operation of the Account.

      "NCPG" refers to the National Council on Problem Gambling, a council under the Singapore Ministry of Social and Family Development established to reduce the impact of problem gambling on individuals, families and society;

      "PIN" refers to the Personal Identification Number that Account Holders use in conjunction with their AN for telephone betting;

      "Prohibited Purposes" refers to money laundering, terrorism or any other criminal or unlawful activity;

      "Software" refers to the software provided by the Company on the Website for the purposes of obtaining information about the Company's Games, accessing account-related services, and placing bets;

      "Top-Up Cards" refers to Top-Up ards that the Company may issue and offer for sale to the Account Holder to facilitate the funding of the Accounts;

      "Terms and Conditions" refers to these Account Opening & Operating Terms and Conditions;

      "Unsettled Bets" refers to bets whose results have not been determined;

      "Website" refers to the Company's website at singaporepools.com; and

      "Website Terms and Conditions" refers to the terms and conditions for access and use of the Website the Software. The Website Terms and Conditions may be accessed from the Website.

  3. Opening and Activation Of The Account

    1. The Account may only be held by an individual in his/her own name and shall be operated singly by the Account Holder only.

    2. The Account Holder shall be allowed to have only one (1) Account opened for placing bet(s) with the Company through the ABS.

    3. The Account is personal to the Account Holder and is non-transferable.

    4. The Account Holder must be at least 21 years of age, and shall meet any other requirements as may be stipulated by the Company from time to time in its sole and absolute discretion.

    5. To apply to open an Account, the applicant shall submit a duly completed application form online to the Company via the Website. The applicant must submit the application on his/her own behalf.

    6. The Company reserves the right to accept or reject the application to open an Account submitted by the applicant, without having to give any reason in respect thereof, and to suspend and/or close the Account and/or to refuse, discontinue, reject or reverse any bets placed through the ABS in the event the Account Holder is found to have opened multiple Accounts with the Company, or to have provided any inaccurate, false or misleading information to the Company in applying to open the Account, or to be under 21 years of age at the time of submission of the application, or for any reason whatsoever.

    7. For Account Holders who had previously opened and subsequently closed an Account, he/she will have to contact the Company's customer service to request that the Account be re-opened. The applicant/Account Holder shall be required to undergo the verification processes stated in Clauses 3.8 and 3.9 herein.

    8. For verification purposes, the applicant shall, after submission of the application form online, present himself/herself at any of the Company's branches together with his/her NRIC for Singapore citizens/Permanent Residents, and any official document containing their Foreign Identification Number for non-Singapore citizens. The Company shall not accept any other forms of identification (such as driving licenses and foreign passports) for such purposes. The Company may also require the applicant to provide such personal particulars, statements and declarations as to the applicant's financial status, standing and/or situation (which, in so providing, the applicant warrants are true and accurate in all respects) as the Company may require at the time of the application to open the Account, and thereafter from time to time as the Company may require until the Account is terminated in accordance with the terms herein. The applicant/Account Holder shall notify the Company in writing of any subsequent changes to such particulars, statements and/or declarations. Until such written notice of changes is received by the Company, the Company shall be entitled to rely on the personal particulars, statements and/or declarations provided by the applicant/Account Holder. If the applicant fails to present himself/herself and all required documents for verification purposes within three (3) months of submitting an application form, the application shall be deemed withdrawn.

    9. The applicant/Account Holder agrees that the Company shall be entitled to conduct identification, credit and probity checks as part of the verification process from time to time as the Company may deem fit or as may be required by applicable laws, regulations or the relevant authorities (including but not limited to the NCPG). The applicant/Account Holder consents to the Company using or disclosing his/her personal information for purposes of such checks and in accordance with the policy stated in Clause 14.8 below. The applicant/Account Holder further consents to the NCPG providing information relating to any exclusion orders made against him/her under sections 162, 165, 165A(1)(a), 165A(1)(b) and 165C of the CCA to the Company for such purposes. The Company is entitled to suspend or restrict the Account in any manner the Company deems appropriate in its sole and absolute discretion, until such time as the relevant checks are completed to the Company's satisfaction. The Company shall be entitled to reject all applications and transactions from persons excluded

      1. under a family exclusion order made under section 162 or section 165C of the CCA;

      2. by an order made under section 165 or section 165C of the CCA;

      3. by virtue of section 165A(1)(a) or (b) of the CCA; or

      4. by reason of voluntary self-exclusion arrangements made pursuant to these Terms and Conditions.

    10. For individuals who hold valid telephone betting accounts with the Company prior to the Launch Date, the Company shall migrate these telephone betting accounts over to the new remote betting account system on the Launch Date, using the individuals' information reflected in their respective telephone betting accounts.

    11. Subject to completion of the activation process as required by the Company (and not before), the Account Holder may start to place bets through the ABS on the Company's Games, deposit funds, and access such Account-related services as may be offered by the Company via the Internet, telephone and/or any other approved remote channel.

    12. The Account Holder warrants that all information that he has provided to the Company (including the information in the application form and the documents presented in person) are true, accurate and up-to-date to the best of his/her knowledge. The Account Holder is responsible for updating his/her particulars through the Website in the event of any changes to said particulars. The Company is entitled to rely on the information as provided by the Account Holder, and the Account Holder shall indemnify the Company for any damages, losses and other consequences arising from the use of or reliance upon any false, inaccurate or dated information provided by the Account Holder.

  4. Username, Account Number and Personal Identification Number

    1. During registration, applicants without a prior valid telephone betting account shall choose their username and password to be used for online betting.

    2. During registration, applicants without a prior valid telephone betting account shall be assigned an AN and shall choose a PIN to be used for telephone betting.

    3. For Account Holders with a prior valid telephone betting account, details of their new AN and username shall be provided to them using the contact information registered to their telephone betting account.

    4. The Account Holder may change his/her PIN or password at any time through the Website or by such other methods as may be offered and upon such terms as may be stipulated by the Company from time to time in its sole and absolute discretion.

    5. The Company shall be entitled to honour the bet(s) placed through the Account so long as the instructions to place the bet(s) through the ABS have been authenticated by the procedures stipulated by the Company. The Account Holder shall be solely responsible for the security of the information of the Account and any applicable security-related information. The Account Holder shall take all necessary measures to ensure that his/her username, AN, password and PIN are kept confidential at all times. The Company shall not be responsible or liable to the Account Holder or any third party for any loss or claim or damage whatsoever arising from the unauthorised use of the username, AN, password, PIN or Account. In the event that a third party successfully places a bet with the Company using a username and password, or AN and PIN (as the case may be) which matches with those in the Company's records, the Company shall be entitled but shall not be obliged to honour said bet, whether or not the alleged third party had the prior consent or knowledge of the Account Holder, or has misappropriated information relating to the Account of the Account Holder.

    6. The Company reserves the right to invalidate or revoke the use, or require the modification of the username, AN, password and/or PIN for any reason, and the Company shall not be liable to the Account Holder for any loss or damage as a result thereof.

    7. If the Account Holder has forgotten and/or lost his/her password or PIN, the Account Holder may obtain a new password or PIN through the Website by following the instructions provided at the Website.

    8. If the Account Holder believes or has reason to believe that the Account is being misused or has been misused by a third party, the Account Holder shall inform the Company immediately, so that the Company may take the appropriate remedial and/or preventive measures.

    9. For the avoidance of doubt, the Account Holder shall be responsible for all bet(s) placed through the Account so long as the instructions to place the bet(s) through the ABS have been authenticated by the Company's stipulated procedures. The Company shall not be responsible for any claim, loss or damage arising from any use of the Account (whether unauthorized or otherwise) by a third party.

  5. Depositing Funds into The Account

    1. The Account Holder shall be deemed fully aware of the status of his/her Account at all times. The Account Holder cannot place any bet(s) with the Company unless there are sufficient funds in the Account. All bet(s) placed without adequate funds shall not be accepted, and shall be deemed void notwithstanding that the Company has acknowledged the instructions to process the bet(s). The Company shall return to the Account any balance of funds used in such bet(s), less any costs or charges incurred as a result of such void bet(s) being executed.

    2. Before the Account Holder places any bet(s) with the Company, the Account Holder shall ensure that there are adequate funds in the Account. The Account Holder may deposit funds into the Account through the following methods:

      1. cash deposit at any of the Company's branches;

      2. NETS deposit at any of the Company's branches;

      3. Top-Up Cards;

      4. online through eNETS; or

      5. such other mode or methods as may be acceptable to the Company.

    3. Deposit requests received by the Company in respect of an Account which has been activated are generally processed on receipt of all necessary information and funds, and subject to any verification processes and/or probity checks which the Company may deem fit to carry out. Deposit requests received by the Company in respect of an Account which has not been activated will not be accepted

    4. The Company may at its sole and absolute discretion make available to the Account Holder other means of depositing funds in the Account from time to time, in accordance with such procedures and subject to such limits and/or terms as may be stipulated by the Company.

    5. The Company shall not be liable to the Account Holder for any failure, error or delay on the part of the Company in processing deposit requests and/or the crediting of any funds to the Account, and shall be entitled to correct any erroneous entry in the Company's computer systems, without advance notice to the Account Holder, and without any liability to the Account Holder thereof.

    6. Deposit amounts must be in multiples of S$10. For cash or NETS deposits, the minimum top up amount shall be S$200. For eNETS, the minimum top up amount shall be S$100. The Account Holder shall bear any processing fees that may be payable in respect of such top ups.

    7. The maximum deposit amount per day for an Account shall be the Daily Funding Limit. Deposits amounting to S$5,000 or more in a single transaction shall be subject to such verification processes and/or probity checks as the Company may deem fit to carry out.

    8. The Account Holder may opt to sign up for a direct debit payment arrangement, where funds are deducted from the Account Holder's nominated bank account with such participating banks as may be designated by the Company, for purposes of betting or deposit of funds. To enter into such an arrangement, the Account Holder shall complete a direct debit authorization form from the participating bank, subject to the following criteria:

      1. the bank account is not a joint account;

      2. the bank account is not a corporate account; and

      3. the bank account does not have any overdraft facilities. There shall be a S$0.20 fee payable by the Account Holder to the bank for each transaction, regardless of whether a bet has successfully been placed or not. The Account balance of the Account Holder under this arrangement shall be swept back to the Account Holder's nominated bank account on a regular basis, and at a frequency to be determined by the Account Holder during completion of the direct debit authorization form. The Company reserves the right to amend the list of participating banks from time to time at its sole and absolute discretion.

    9. For the avoidance of doubt, the Account Holder shall bear any fees, costs or any other charges pertaining to the Account as the Company may stipulate from time to time and bear the charges as may be imposed by any bank and/or any payment service provider (on the Account Holder and/or the Company) from time to time, in relation to the operation and use of the Account.

  6. Top-Up Cards

    1. To facilitate the funding of the Accounts, the Company may issue Top-Up Cards and make available the same for sale at the Company's branches and selected outlets as may be determined by the Company from time to time.

    2. All Top-Up Cards are the physical property of the Company. If a card has been found by a person who has no right to retain the card, that person must return that card to the Company. If a Top-Up Card that has not been activated by the Company's staff or authorized dealer is found, that card shall be returned to the Company immediately.

    3. Purchases of Top-Up Cards amounting to S$5,000 or more in a single transaction shall be subject to such verification processes and/or probity checks as the Company may deem fit to carry out.

    4. No Top-Up Cards shall be re-sold by or on behalf of the purchaser.

    5. Top-Up Cards shall be priced and sold at such value denomination as may be decided by the Company from time to time. The value denomination of a Top-Up Card shall be printed on the Top-Up Card.

    6. Top-Up Cards once sold are non-returnable and non-refundable, save where the Company decides otherwise in its sole and absolute discretion.

    7. The Account Holder may use his/her Top-Up Cards through the Website or by telephone. The Account Holder will be required to enter the card number and security code provided under a protective layer of latex on the Top-Up Card before the deposit request will be processed. After the successful validation of the card number and security code, the Account will be credited with an amount equal to the full value of the Top-Up Card value denomination.

    8. Once a Top-Up Card has been activated, the Company shall be entitled to treat the monetary value stored in that card as belonging to the holder in possession of the card. However, use or possession of an activated card by anyone who does not own the card or has otherwise no legal right to such use or possession may render the person liable to prosecution for a criminal offence.

    9. An Account Holder who purchases a Top-Up Card, shall be responsible for checking that the card(s) received accurately reflects what the Account Holder has paid for. If the Account Holder is given more cards or a higher card value than what the Account Holder has paid for, and does not return the card(s) or exchange the card(s) for the correct value forthwith, the Account Holder shall be deemed to have agreed to purchase the total quantity and value of the card(s) received. As such, the cost of the additional card(s) given or the unpaid portion of the card value (as the case may be) shall be deemed to be a debt due and owing by the Account Holder to the Company, and the Company shall be entitled to recover such debt from the Account Holder (including by way of a set off against any amounts in his/her Account, and against any prizes won by the Account Holder), and to adopt the measures referred to in Clause 11.1 below.

    10. The Company shall not be liable to the Account Holder for any failure, error or delay on the part of the Company in the validation of the Top-Up Cards and/or the crediting of any funds to the Account, and shall be entitled to correct any erroneous entry in the Company's computer systems, without advance notice to the Account Holder, and without any liability to the Account Holder thereof.

    11. Notwithstanding and without prejudice to Clause 6.9 above, the Company shall be entitled to take any necessary steps to recover from the Account Holder any funds over-credited or wrongfully credited into the Accounts. The Company shall further be entitled to declare as void any bet(s) made using funds wrongly or over credited, and shall be entitled to withhold from the Account Holder any prize payments and/or seek recovery of prize payments wrongly paid out, without incurring any liability to the Account Holder thereof.

    12. Any Top-Up Card not used before the validity date (as printed on the Top-Up Card) shall be forfeited, and the Company shall not be under any liability to the Account Holder for any unused expired Top-Up Card.

    13. The Company shall not be under any liability to the Account Holder for any Top-Up Cards purchased from third parties not expressly authorized by the Company to conduct such sales.

  7. Operating The Account

    1. For telephone betting, the Account Holder shall place his/her bet(s) with the assistance of the Interactive Voice Response System or the Company's designated employee(s), as may be made available by the Company at its discretion from time to time, in accordance with the procedures stipulated by the Company from time to time in its sole and absolute discretion. Account Holders may only place bets through calls made in Singapore from Singapore phone numbers.

    2. For online betting, the Account Holder shall place his/her bet(s) in accordance with the procedures stipulated by the Company from time to time in its sole and absolute discretion. Account Holders may only place bets from Singapore. Access to the Website through foreign IP addresses is prohibited.

    3. The Company may impose such minimum stake amounts which may be placed by the Account Holder during each transaction as the Company deems fit in its sole and absolute discretion.

    4. Account Holders are solely responsible for the accuracy of bets placed. Once a bet has been accepted, it cannot be changed.

    5. The Company endeavours to maintain a high operating standard of the ABS, but shall be under no liability to the Account Holder for any failure(s) that occur, whether the failure(s) is/are due to technical, human or any other reasons, or whether the failure(s) is/are due to the computer systems used, the operation of the computer systems, the operator of the computer systems or otherwise. Notwithstanding anything in this Agreement, and without prejudice to the generality of the foregoing, the Account Holder agrees that all bet(s) placed within a particular transaction shall be deemed to be unsuccessful and shall be rejected by the Company in the event of failure/breakdown in the ABS resulting in the inability of the ABS to process or accept bet(s) placed by the Account Holder for any reason whatsoever.

    6. The Account Holder agrees that the Company may but is under no obligation to process or accept any or all bet(s) placed within the particular transaction if the Account Holder fails, for any reason whatsoever, to comply with the bet placement procedure as may be stipulated by the Company from time to time, or places or attempts to place a bet in contravention of these Terms & Conditions. Should the Company process and accept such bet(s) placed by the Account Holder, the Account Holder shall be bound by such bet(s). The Company reserves the right not to accept the whole or part of any bet placed by the Account Holder in any medium, channel or platform in respect of the Account without giving any reason whatsoever. The Company shall not be liable for any loss, damage, costs or expenses suffered by the Account Holder as a result of any such non-acceptance by the Company.

    7. The Account Holder agrees that no interest will be paid by the Company on any deposit balance in the Account.

    8. The Company reserves the right to refuse, reject, suspend or terminate without prior notification any Account in respect of which there has been an attempt or reasonable suspicion of an attempt to cheat, hack, attack, manipulate or damage the Company's normal betting operations, including through the use of artificial intelligence or "bots", and any bets placed using such means shall be deemed invalid and void.

  8. Account Limits and Safeguards

    1. At the point of application to open an Account, an Account Holder shall set a Daily Funding Limit and a Daily Expenditure Limit on his/her Account.

    2. The Account Holder may change the Daily Funding Limit and the Daily Expenditure Limit through the Website. Any increase in these limits shall take effect only after 24 hours from the receipt and acceptance by the Company of a valid request. However, a reduction in the limits shall take effect immediately upon receipt and acceptance by the Company of a valid request. Each valid request to change the Daily Funding Limit or the Daily Expenditure Limit shall supersede the valid request for change made immediately prior thereto.

    3. An Account Holder shall have the option to exclude himself for 12 months from all activity on his/her Account by submitting a self-exclusion request to NCPG. For the avoidance of doubt, during this 12-month period, the account cannot be used for any betting or deposits. After the expiry of the 12-month period, the Account Holder may submit a request to NCPG to remove the self-exclusion and enable use of the Account. There shall be no option for early enablement of use of the Account. The Company shall not be liable to the Account Holder for any failure for any reason whatsoever to accept or comply with a self-exclusion request and/or an enablement request.

  9. Account Holder's Instructions

    1. The Account Holder agrees that the Company is not required to seek further authority from the Account Holder in respect of all instructions authenticated by the username, AN, password and the PIN. However, the Company is entitled to, at its sole and absolute discretion, verify any instructions received that purportedly originate from the Account Holder, before acting in accordance with such instructions, and the Company reserves its rights not to proceed with any such instructions, if such instructions cannot be so verified. The Company shall not be held liable for any claim, loss or damage arising out of or in connection with the Company acting or not acting in accordance with such instructions.

    2. In the event the instruction(s) given by the Account Holder to the Company is regarded by the Company to be ambiguous, contradictory or conflicting, the Company may either regard these instructions as void or may act upon these instructions based on good faith and on the Company's reasonable assumptions as to what such instructions mean. The Account Holder agrees to waive and release the Company from any and all claims and to indemnify the Company against all losses, damages, costs, expenses and liability suffered by the Company as a result of the Company regarding the instructions as void, or acting in the above mentioned manner.

    3. The Company is entitled to, at its sole and absolute discretion, verify any instruction received that purportedly originate from the Account Holder, before acting in accordance with such instructions, and the Company reserves its rights not to proceed with any such instructions, if such instructions cannot be so verified. The Company shall not be held liable for any claim, loss or damage arising out of or in connection with the Company acting in accordance with or not acting in accordance with such instructions.

    4. The Company reserves its rights not to accept any instructions without giving any reason whatsoever. The Company shall not be liable for any loss or damage suffered by the Account Holder arising out of or in connection with the Company accepting or not accepting the instructions from the Account Holder.

    5. The Account Holder agrees to accept all records of the Company as conclusive and binding against the Account Holder for all purposes.

  10. Access to and Use of The Website and Software

    1. Subject to the Website Terms and Conditions, the Company authorizes the Account Holder to access the Website and to use the Software for as long as the Account is activated and is used in compliance with these Terms and Conditions.

    2. The Account Holder shall not knowingly:

      1. obtain unauthorized access to the Website or Software;

      2. obtain unauthorized access to another Account Holder's Account.

  11. Prize Payments

    1. Where the Account Holder is entitled to prize payments in accordance with the applicable Game Rules, the prize payments shall be transferred/credited to the Account, in accordance with the payment procedures stipulated by the Company from time to time, and at such time and in such intervals as may be determined by the Company at its sole and absolute discretion. prize payments which have been erroneously transferred or credited to the Account Holder are recoverable from the Account Holder as a debt due. In such event, the Company shall be entitled at any time to commence legal proceedings or take such action as it deems fit to recover any excess payment made to the Account Holder, including but not limited to setting off such excess payment against funds available in the Account.

    2. Where there is evidence of any rigging of any event, which is the subject of any bet(s) placed with the Company, the Company reserves the right to withhold prize payments in respect of such bet(s) pending the outcome of any investigation, and/or to ultimately declare bet(s) on that event as void. In that event, the Company shall return to the Account, any balance of funds used in placing such bet(s) after deducting any fees, costs or charges as may be levied by the Company in its sole and absolute discretion for processing such bet(s).

  12. Withdrawal and Refund Of Monies In Account

    1. Provided that the Account is not linked to a nominated bank account, the Account Holder may withdraw the funds in the Account by such methods and upon such terms as may be stipulated by the Company from time to time.

    2. The Account Holder must make a request to the Company prior to the withdrawal of funds through telephone, website or other means made available by the Company for the purpose of receiving such requests. The withdrawal amount shall either be the full account balance or a minimum amount of S$100, in multiples of S$10. The withdrawal amount shall be unavailable for betting once a withdrawal request has been made. In the event that there are insufficient funds for withdrawal in the Account, the Account Holder's request for withdrawal shall be rejected and deemed invalid and void.

    3. The Account Holder may cancel his/her withdrawal request through the telephone, website or other means made available by the Company, and the withdrawal amount shall be released back to the account immediately.

    4. Withdrawals of S$5,000 or less will be paid out by the Company in cash, and may be collected during operating hours at the Company's Premises or any of the Company's branches. Withdrawal of more than S$5,000 will be paid out by the Company via a cheque, which can be collected only at the Company's Premises during operating hours.

    5. The Account Holder must collect the funds within 48 hours after his/her request at such timings as may stipulated by the Company, which shall in any event be prior to the close of business or 9pm on a Business Day, whichever is earlier, and at the Company's Premises or branch as stipulated in the request, as the case may be. The Account Holder's request for withdrawal shall be deemed invalid 48 hours after the making of the request, and the funds will be released back to the Account.

    6. The Account Holder shall present a duly completed withdrawal form and a valid photo ID containing his/her NRIC, or Foreign Identification Number to the Company at the time of collection of the funds. The Account Holder must collect the funds in person. The Company reserves the right not to make payment of the funds if the Account Holder is not present, or if the information or data on the duly completed withdrawal form (including but not limited to amount of funds to be withdrawn) is contradictory to or conflicting with the information or data as recorded in the Company's computer systems.

    7. The Company shall not entertain any request for withdrawal of funds, or enter into correspondence in relation to any matter relating to or arising out of the Account, after the Account has been terminated.

  13. Termination of Account

    1. The Company is entitled to freeze, suspend, terminate and/or close the Account at any time, due to any or any combination of the following reasons:

      1. failure by an Account Holder with Unsettled Bets before the Launch Date to activate his/her Account pursuant to Clause 3.10 within three hundred and sixty-five (365) days of being notified by the Company that his/her Account is ready for activation;

      2. failure by an Account Holder without Unsettled Bets before the Launch Date to activate his/her Account pursuant to Clause 3.10 within sixty (60) days of being notified by the Company that his/her Account is ready for activation;

      3. failure by the Account Holder to comply with any of the Terms and Conditions;

      4. provision of misleading or false registration information by the Account Holder;

      5. placing bets by the Account Holder for illegal purposes;

      6. placing bets by the Account Holder from a jurisdiction where remote betting is prohibited;

      7. suspicious transactions by the Account Holder;

      8. inactivity on an Account for more than 5 years or such other period as may be notified by the Company from time to time; and/or

      9. any other valid and proper reason which the Company may in its sole and absolute discretion decide.

    2. The Account Holder may close an Account over the telephone (provided that the instruction to close the Account has been properly authenticated using the AN and PIN), and complying with such procedures as the Company may determine at its sole and absolute discretion. In addition to the foregoing, the Account Holder may close an Account through such other means as the Company may from time to time make available to the Customer.

    3. The Company shall be entitled to forfeit any credit balance in a closed Account which is not collected by the Account Holder within five (5) years from the date of termination of the Account.

    4. Closure of the Account shall result in the termination of any direct debit authorization arrangement.

    5. Any termination effected by the Account Holder or the Company, shall not affect any outstanding bets and is without prejudice to any antecedent breaches committed by or accrued liabilities of, the Account Holder. In this clause, "outstanding bets" shall mean bets (including TOTO, 4D or other sports bets) which have been placed, of which the outcomes are yet to be known.

  14. Indemnity, Disclaimers and Liabilities

    1. The Account Holder acknowledges that:

      1. the Company's Games are games involving an element of chance;

      2. he/she enters into any betting transactions on his/her own volition and at his/her own discretion;

      3. the making available of Games, the Account, the ABS and other account-related services by the Company does not constitute an offer or solicitation or promotion of gambling on the Company's part;

      4. he/she risks losing his/her stake; and

      5. the Company will not be liable for any losses incurred by him/her through his/her participation in the Games.

    2. The Account Holder shall in all circumstances accept full responsibility for all instructions sent to and received by the Company (whether via telephone (voice or data), facsimile, computer or any other electronic devices). The Account Holder acknowledges that the telephone, facsimile, computer transmissions, or any other transmissions by any other electronic devices are not secure means of giving payment or bet placement instructions, may be susceptible to errors (whether due to technical, human or other reasons), and that the Account Holder is aware of the risks involved in such transactions. In accepting and processing these instructions from the Account Holder, the Company shall not be liable for any loss suffered by the Account Holder, and the Company is not required to seek further authority from the Account Holder. Such instructions as processed by the Company (whether accurately or erroneously for whatever reasons) shall be valid and binding on the Account Holder. The Company also reserves the right not to accept any instructions from the Account Holder without giving any reason whatsoever.

    3. By placing a bet through the ABS, the Account Holder is deemed to have made an offer to bet with the Company, which the Company may choose to accept or reject at its sole and absolute discretion. Unless otherwise permitted by the Company, the Account Holder shall not withdraw his/her offer to bet or make any changes to the details of his/her bet while the Company is processing the Account Holder's bet, and pending the Company's acceptance or rejection of the Account Holder's offer to bet. Where a Counter Offer is made by the Company, the Account Holder will be given the option to either accept or reject the Counter Offer. It is the responsibility of the Account Holder to ensure that details of any bet(s) placed with the Company (including the Counter Offer that is accepted by the Account Holder) are correct, to await notification from the Company as to whether the Account Holder's original offer to bet is accepted or rejected, and to check on the status of his/her offer to bet (and where applicable, of a Counter Offer) via the bet history records as may be provided by the Company. Every bet which the Account Holder originally places with the Company may be accepted by the Company if the Account is debited successfully for a bet and the Company receives confirmation from the ABS that the betting transaction is successful. Every Counter Offer that is accepted by the Account Holder shall be conclusive and binding on the Account Holder. All original bet(s) accepted by the Company and all Counter Offers accepted by the Account Holder shall be irrevocable, and cannot be changed, cancelled or withdrawn by the Account Holder, unless otherwise agreed between the Company and the Account Holder.

    4. The Account Holder agrees to be fully and personally liable for the due settlement of every bet placed under the Account.

    5. The Account Holder agrees that his/her bet placements are not in reliance on any representations, advices, views, opinions, statements, suggestions, recommendations or information made by the Company's employees, servants, agents or contractors. The Account Holder acknowledges that the Company's employees, servants, agents or contractors in so giving any representations, advices, views, opinions, statements, suggestions, recommendations or information are not doing so on behalf of the Company. Any such representations, advices, views, opinions, statements, suggestions, recommendations or information, if given, must therefore be regarded as having been made in the person's own private capacity. In any event, the Account Holder agrees not to hold the Company (whether directly or indirectly) liable for any loss suffered by the Account Holder as a result of reliance on such representations, advices, views, opinions, statements, suggestions, recommendations or information.

    6. The Account Holder shall not participate or attempt to participate in any betting or usage of the Account by methods, means or ways not intended or permitted by the Company, including but not limited to placing bet(s) using accounts other than the Account of the Account Holder, or allowing third parties to place bet(s) using the Account of the Account Holder. Should a breach of this provision occur, the Company shall be entitled to refuse, discontinue or reverse any betting placed through the ABS, and to terminate the Account of the Account Holder.

    7. The Account Holder agrees that the Company may collect, use and disclose his/her personal data, as obtained by the Company through the Account opening procedures, for the following purposes in accordance with the Personal Data Protection Act 2012 and the Company's data protection policy which is available on the Website.

      1. processing of the account opening application;

      2. administration of the account; and

      3. compliance with the Company's statutory and regulatory obligations, including but not limited to fraud investigation, anti-money laundering or preservation of sports integrity.

    8. Without prejudice to Clauses 7.1, 7.2 and 7.6 above, the ABS are not to be used for betting or any other purposes which are prohibited by applicable law. By accessing the ABS and/or placing bets with the Company, the Account Holder warrants that he/she is legally able to access the ABS and to place bets with the Company.

    9. The Company warrants that it has obtained a certificate of exemption under section 26 of the Remote Gambling Act (No. 34 of 2014) and is legally entitled to provide remote gambling services under the laws of Singapore.

    10. Subject to availability, the Account Holder may use the Website to access the Account's transaction history for up to the preceding 6 months, or weekly statements containing information on the Account for up to the preceding 26 weeks. The Account Holder may also request for printouts of such weekly statements (for either the past week, past 12 weeks or past 26 weeks) to be mailed to the Account Holder without charge for up to one request per month. The Company shall be entitled to levy an administrative charge on the Account Holder for requests for printouts beyond this monthly limit. In addition, should the Account Holder request access to his/her past transaction history extending beyond the preceding 6 months, or access to and/or printouts of weekly statements beyond the preceding 26 weeks, the Company shall be entitled to levy an administrative charge on the Account Holder for every month of transaction history requested beyond the preceding 6 months or for every additional week of statements requested beyond the preceding 26 weeks for processing and fulfilling such requests. The Company will only keep an Account's transaction and information history for up to a maximum of 5 years.

    11. It may be unlawful by the laws of some jurisdictions for gambling-related articles or materials to be posted, conveyed or communicated by post or by any other means. Where the Applicant provides a foreign address to the Company pursuant to these Terms and Conditions, the Applicant warrants and represents that it is permissible under the laws of the foreign jurisdiction where the foreign address provided is located, for the Company to post, convey or communicate by post or any other means any Materials to the Account Holder. The Applicant shall indemnify and hold the Company harmless from and against any loss, damage, cost, liability or expense (including legal fees), whether direct or indirect, arising from the reliance by the Company of the foregoing warranty and representation by the Applicant. Notwithstanding the above, the Company may, in its sole and absolute discretion, decide not to send any Materials to the foreign address provided by the Applicant. In such event, the Company shall not in any way be liable to the Applicant for any damage, loss or expenses suffered or incurred arising or resulting from the Company's decision thereof.

    12. The Account Holder shall not hold the Company liable for any loss or damage whatsoever incurred by the Account Holder as a result of the use and operation of the Account, whether by the Account Holder or otherwise.

    13. The Company shall not be liable to the Account Holder for any failure, error or delay on the part of the Company in activating the Account, debiting or crediting to the Account of any funds, winnings, prize payments or otherwise in implementing the transfer of funds to the Account notwithstanding that the failure, error or delay is due to the malfunctioning of the Company's systems, equipment, or of any computer systems, or to any other causes (including without limitation, the negligence of the Company). In addition, the Company shall not be liable to the Account Holder for any failure, error or delay from onerous and/or erroneous banking transactions which results in loss to the Account Holder. Further, the Company shall be entitled to debit the Account for any shortfall or amount owed to the Company arising from errors committed by the Company, without advance notice to the Account Holder of such debiting, and the Company shall not be liable to the Account Holder in respect thereof.

    14. With regard to Clause 8.3, the Company shall not be liable to the Account Holder for any losses suffered or expenses incurred arising from any failure or omission by the Company to implement any self-exclusion system involving the Account Holder, including without limitation, any erroneous re-enablement of the Account or any failure to lock the Account or prevent the Account Holder from placing bets notwithstanding that such a self-exclusion system is in effect.

    15. The Account Holder shall indemnify and keep indemnified the Company from and against all actions, demands, liabilities, obligations, losses, damages, costs (including but not limited to interests, legal fees on an indemnity basis and expenses of whatever nature, whether actual or contingent) suffered or incurred, sustained by or threatened against the Company whatsoever and howsoever arising from or in connection with or in any way relating to the acceptance of the Company in good faith of any payment instructions received via telephone, electronic payment, facsimile transmissions or otherwise, given or signed by or on behalf of the Account Holder; or in consequence of the Account Holder's non-observance or breach of these Terms and Conditions.

    16. In no event shall the Company be liable for lost profits, lost opportunity or any special, indirect, incidental, consequential or other loss or damage whatsoever and howsoever arising out of or in connection with the services herein provided by the Company.

    17. The Company shall not be liable in any way to the Account Holder in the event of force majeure, or for the act of God, or for the act of any government or legal authority, or for the act of any third party, or for the failure of or damage or destruction to, any computer systems, data, records or any part thereof, or for delays, losses, errors or omissions resulting from the failure or management of any telecommunications systems or for failure, breakdown, interruption or malfunctioning of any computer hardware or software or internet or other communications media, or for any delay, interruption or failure in the performance of its services herein, including but not limited to, situations caused by poor transmission or interference in the transmission of instructions.

    18. The Account Holder acknowledges and agrees that the provisions in this Clause 14 are a fair and reasonable allocation of risk and that these provisions shall be enforceable to the fullest extent permitted by the applicable law.

    19. The Account Holder recognises that failure to comply with the Terms and Conditions may render him/her liable to civil and/or criminal liability depending on the provision breached and the severity of the breach.

  15. Legal Relationship

    1. The acceptance by the Account Holder of these Terms and Conditions constitutes a legally binding contract, which shall regulate the relationship between the Company and the Account Holder in respect of all activities related to the Account, including activation, operation, withdrawal and termination thereof. Nothing in these Terms and Conditions shall create a partnership, joint venture or trust relationship between the Account Holder and the Company, and neither party shall be deemed an agent, partner, employee, trustee or fiduciary of the other party in connection with the monies in the Account and the performance of any obligations under these Terms and Conditions. Nothing in these Terms and Conditions shall be construed as providing for the sharing of profits or losses arising out of the efforts of either or both of the parties.

  16. Miscellaneous

    1. A reference to the Company includes its employees, servants, agents, contractors and representatives, and/or any of the Company's successors and assigns.

    2. In the event of death of the Account Holder, the Company shall be absolutely protected and free from any liabilities in acting in relation to the Account under these Terms and Conditions until the Company receives actual notice and proof of death from the legal representative(s) of the deceased Account Holder. In the event of death of the Account Holder, the legal representative(s) will alone be recognized by the Company as having authority to act under these Terms and Conditions for the deceased Account Holder.

    3. If any term or provision of these Terms and Conditions is held to be illegal or unenforceable, the validity or enforceability of the remainder of these Terms and Conditions shall not be affected.

    4. The failure by the Company to enforce at any time the provisions of these Terms and Conditions or any rights in respect thereto shall in no way be considered to be a waiver of such provisions or rights, or in any way affect the validity of these Terms and Conditions.

    5. The Account Holder may not and shall not assign the whole or any part of his/her interests under the Account to any other party.

    6. The Company reserves the right to amend these Terms and Conditions from time to time upon notification on the Website. Copies of the current Terms and Conditions are available for inspection at the Company's Premises. The Company shall also notify the Account Holder through the email address provided by the Account Holder. It is the responsibility of the Account Holder to read and understand these Terms and Conditions and any amendments made thereto.

    7. In the event of a conflict between these Terms and Conditions and any of the Game Rules, these Terms and Conditions shall prevail unless explicitly stated otherwise in the conflicting Game Rule(s).

    8. The Company reserves the right to add or discontinue any Games offered from time to time at its sole and absolute discretion.

    9. Any notice or other communication required by this Agreement to be given by the Account Holder shall be given in writing to the Company unless otherwise expressly stated in these Terms and Conditions. All announcements and information posted by the Company at the Website shall be deemed to have been read by the Account Holder.

    10. A person who is not a party to this contract between the Account Holder and the Company under these Terms and Conditions, shall have no rights under the Contracts (Rights of Third Parties) Act (Cap 53B).

  17. Governing Law And Jurisdiction

    1. The Account and the operation thereof, and these Terms and Conditions shall be governed by the laws of Singapore, and the Account Holder hereby agrees to submit to the non-exclusive jurisdiction of the Courts of Singapore.

  18. Money Laundering and Other Offences

    1. The Account Holder shall not use the Account for the Prohibited Purposes. The Company reserves the right to suspend and/or close the Account without notice, and/or to refuse, discontinue or reverse any betting placed through the ABS should the Company have reasons to believe that the Account has been used for the Prohibited Purposes. The Account Holder shall be deemed aware of the legal consequences of engaging in any activity relating to the Prohibited Purposes, including but not limited to criminal liability under the Penal Code (Cap 224), the Terrorism (Suppression of Financing) Act (Cap 325) and the Corruption, Drug Trafficking And Other Serious Crimes (Confiscation of Benefits) Act (Chapter 65A).


Issued by
Singapore Pools (Private) Limited
Dated 25 October 2016
Version 1.0