From 24 to 26 Jul 17, Singapore Pools’ staff can attend DigiPools - a series of learning events on digitalisation. Ideated and organised by Singapore Pools’ 14 interns under the guidance of the Transformation Programme Office (TPO), DigiPools seeks to engage staff in re-thinking and redesigning processes to improve cost, quality, service and speed. During this two-day learning festival, staff can learn more about the Singapore Pools’ digitalisation roadmap and understand how technology is impacting every aspect of Singapore.


DigiPools kicked-off with a lunch-time talk by International Gaming Technology (IGT) on the latest technologies available for gaming operators. Staff who attended the event also visited the interactive exhibition booths from Microsoft and National Computer System (NCS).


As part of the event, staff can visit the Info-Communications Media Experience Centre (IExperience), which showcases a wide range of services and applications enabled through the innovative use of infocomm for consumers, businesses and the government sectors.


A RICE (Singapore Pools’ staff innovation programme) Challenge was also launched to seek staff’s input on the possible process improvements with the use of technology.


 “Singapore Pools’ key digitalisation goal is to drive productivity and efficiency by using technologies to streamline and automate manual processes. Through the three pillars – process excellence, positive customer experience and evidence-based decision-making, we aim to transform Singapore Pools into a digital enterprise by 2020,” shared Ms Clarice Lee, TPO Senior Manager (DigiPools Project Mentor).


Ms Bella Tan, who is one of the intern leaders for the DigiPools project, said: “I personally feel that this project is a good opportunity for all interns to get together to work towards something that can benefit both Singapore Pools and our colleagues. This also helps us (interns) to experience something new because we get to plan and execute the whole campaign together, which is rare for internships.”