From 24 to 26 Jul 17, Singapore Pools’ staff can
attend DigiPools - a series of learning events on digitalisation. Ideated and
organised by Singapore Pools’ 14 interns under the guidance of the
Transformation Programme Office (TPO), DigiPools seeks to engage staff in re-thinking
and redesigning processes to improve cost, quality, service and speed. During
this two-day learning
festival, staff can learn more about the Singapore
Pools’ digitalisation roadmap and understand how technology is impacting every
aspect of Singapore.
DigiPools kicked-off with a lunch-time talk by
International Gaming Technology (IGT) on the latest technologies available for
gaming operators. Staff who attended the event also visited the interactive
exhibition booths from Microsoft and National Computer System (NCS).
As part of the event, staff can visit the
Info-Communications Media Experience Centre (IExperience), which showcases a
wide range of services and applications enabled through the innovative use of
infocomm for consumers, businesses and the government sectors.
A RICE (Singapore Pools’ staff innovation
programme) Challenge was also launched to seek staff’s input on the
possible process improvements with the use of technology.
“Singapore Pools’ key digitalisation goal is
to drive productivity and efficiency by using technologies to streamline and
automate manual processes. Through the three pillars – process excellence,
positive customer experience and evidence-based decision-making, we aim to
transform Singapore Pools into a digital enterprise by 2020,” shared Ms Clarice
Lee, TPO Senior Manager (DigiPools Project Mentor).
Bella Tan, who is one of the intern leaders for the DigiPools project, said: “I
personally feel that this project is a good opportunity for all interns to get
together to work towards something that can benefit both Singapore Pools and
our colleagues. This also helps us (interns) to experience something new
because we get to plan and execute the whole campaign together, which is rare