IMPORTANT NOTICE

Outlets are now open*. Lottery and pre-event sales are now available at selected betting centres#. Live betting at Livewire, racecourse and betting centres remain unavailable until further notice.

Products

Where to buy

Branches and authorised retailers

Livewire and betting centres

Racecourse and Sportsbuzz

Website and mobile app

Phone betting

4D

#

TOTO

#

Singapore Sweep

#

Horse Racing

#

Sports

#

Live Betting

N/A

*See here for list of selected outlets that remain closed.

#All betting centres will open for lottery and pre-event sales except Jurong East and The Majestic.

See here for full list of betting centre locations.

Services

Availability

Singapore Pools Account services

  • Registration and identity verification

  • Horse racing live streaming

  • Cash deposit and withdrawal

  • TOTO subscription

Prize claim at outlets

Customer service hotline

Sports events - See here
Horse racing race cards - See here
Singapore Pools outlets offering horse racing - See here

First draw dates after 22 Jun 2020

4D

24 Jun 2020​​

TOTO

25 Jun 2020​​

Singapore Sweep

5 Aug 2020

Postponement of lottery draws

Draws which did not take place after 5 Apr 2020 have been postponed instead of cancelled.

Tickets with the following draw numbers are still valid for upcoming draws. Please hold on to your tickets.

Lottery Products Draw No. Draw Date on ticket New Draw Date
4D

4561/2020​​

4562/2020​​

4563/2020​​

4564/2020​​

8 Apr 2020

11 Apr 2020​​

12 Apr 2020​​

15 Apr 2020

24 Jun 2020

27 Jun 2020

28 Jun 2020

1 Jul 2020

TOTO

3568/2020​​

3569/2020​​

3570/2020​​

3571/2020​​

6 Apr 2020​​

9 Apr 2020​​

13 Apr 2020​​

16 Apr 2020​​

25 Jun 2020

29 Jun 2020

2 Jul 2020

6 Jul 2020

Singapore Sweep

1021/2020

6 May 2020

5 Aug 2020

Changes to TOTO cascade draw

Instead of the TOTO Jackpot snowballing up to the fourth draw, a cascade draw will take place if there is a second consecutive draw without a Group 1 Prize winner. The prize money will be cascaded to the next prize group with winner(s) and shared equally. This is to prevent over-crowding at our outlets, effective until further notice. More information here.

Prize claim

In light of the suspension of Prize Payment services during the 'Circuit Breaker', the validity periods for eligible prize-winning tickets for all lottery draws, sports and horse racing events held between 10 Oct 2019 and 5 Apr 2020 shall be extended by an additional 90 days from the ticket's original expiry dates.

Please see here for the list of affected tickets and corresponding expiry dates.


For prizes up to $5,000
Claim prize at selected outlets depending on your ticket type. Normal operating hours for outlet remain.
To check which outlets are available for prize claim according to your ticket type, see here. For outlet operating hours, see here.
*See here for list of selected outlets that remain closed.

For prizes above $5,000​
Visit our Singapore Pools Main Branch (210 Middle Road) for cheque collection. Available Mon to Fri, 8am - 4.30pm, excluding Public Holidays.

Safe Management Measures at outlets​

Singapore Pools will ensure safe distancing at all outlets, according to government guidelines and advisories.

Livewire and betting centres will not offer live betting services until further notice.

There will be no public viewing of lottery draws.

Frequently Asked Questions

+General

Q: Will there be any safe distancing measures or crowd limiting measures at the outlets?

A: Yes, in the best interest of public safety and to manage queues, Singapore Pools will deploy additional resources to enhance social distancing measures at all outlets, in line with MOH advisories.

Q: What other measures will Singapore Pools implement to minimise contact at the outlets?

A: We will disable the use of kiosks and encourage customers to bring their own pencils for marking bet slips to minimise sharing of common items. Where applicable, customers can also use the eBetslip app to mark bet slips digitally on their own mobile devices.

Q: How do I bet on live events if live betting venues are not open?

A: Live betting is available with a Singapore Pools Account on website/app and phone betting.

Q: When will the live betting venues reopen?

A: Sales for Lottery, pre-event Sports and Horse Racing is now available all betting centres except at Sportsbuzz, Jurong East, The Majestic and Racecourse. Live betting for Livewire, racecourse and betting centres remains unavailable, until further notice.

Q: Why are there different dates for resumption of operations for live betting venues and other outlets?

A: To ensure the safety of our staff and customers, all outlets will undergo cleaning prior to reopening. The bigger venues need more time than the rest of the outlets.

Q: Why do online sales start earlier than outlet sales?

A: Outlets will undergo cleaning prior to reopening for the safety of our staff and customers.

+Singapore Pools Account

Q: Has the online identity verification resumed for Singapore Pools Account registration?

A: Online identity verification has resumed. Identity verification at outlets will resume from 22 Jun 2020.

Q: I've received your SMS on the horse racing live streaming subscription waiver. When and how will I get the refund for horse racing live streaming subscription?

A: Live streaming subscription fees (U.P. $15/mth excl. GST) paid from 1 Apr - 30 Jun 2020 will be credited back to your account by 21 Jul 2020. More information here.

Q: What happens to my TOTO subscription?

A: As TOTO draws are postponed, TOTO subscription will be in effect only when the draws resume.

+Products: Sports, Lottery and Horse Racing

Q: What are the first draw dates after 22 Jun 2020?

A: Please see the table below.

Lottery Products

New Draw Date

4D

24 Jun 2020​​

TOTO

25 Jun 2020​​

Singapore Sweep

5 Aug 2020

Q: What will be the upcoming TOTO jackpot amount when operations resume?

A: The upcoming TOTO Jackpot amount will be $2,400,000.

Q: I have subscribed to the online TOTO subscription service. What happens now?

A: Your subscription will continue upon the resumption of TOTO sales. No action is required from your end, if you do not wish to cancel.

Q: What are the changes to the TOTO cascade draw?

A: Instead of the TOTO Jackpot snowballing up to the fourth draw, a cascade draw will take place if there is a second consecutive draw without a Group 1 Prize winner. The prize money will be cascaded to the next prize group with winner(s) and shared equally. This is to prevent over-crowding at our outlets, effective until further notice. More information here.

Q: I have bought a championship winner bet type for a league that has been cancelled. What now?

A : All bets for affected matches and leagues will be handled after operations resume. Please keep your tickets.

Q: How do I know if the match or league that I have bought for has been cancelled?

A: See here for the list of affected leagues and matches.

+Prize Claims

Q: I have bought the TOTO draw happening on Mon, 6 Apr 2020. What now?

A: Draws which did not take place after 5 Apr 2020 have been postponed instead of cancelled.

Q: Can I claim my winning tickets now?

A: Yes you may proceed to outlets for prize claim as retail operations has resumed.

To check which outlets are available for prize claim according to your ticket type, see here. For outlet operating hours, see here.

*See here for list of selected outlets that remain closed.

Q: I have a winning ticket from 2019, However, I was unable to collect it within the stipulated prize claim period due to the closure of Singapore Pools outlets since 7 Apr 2020. Can I still collect my winnings?

A: Yes you may proceed to outlets for prize claim as retail operations has resumed.

To check which outlets are available for prize claim according to your ticket type, see here.

For outlet operating hours, see here.

*See here for list of selected outlets that remain closed.

In light of the suspension of Prize Payment services during the 'Circuit Breaker', the validity periods for eligible prize-winning tickets for all lottery draws, sports and horse racing events held between 10 Oct 2019 and 5 Apr 2020 shall be extended by an additional 90 days from the ticket's original expiry dates.

Q: Where can I find the Draw Number on my ticket?

A: You can find the draw number on the right column to the row that says "Draw: DDD DD/MM/YY".

Lottery Ticket

For the latest information and development, please check back on this page.

As business operations resume, high traffic is expected on the customer service hotline.