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Corporate Social Responsibility
Singapore Pools' Commitment Toward
Corporate Social Responsibility
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Responsible Gaming
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Responsible Gaming
Maintain a balance between maximising revenue for good causes and minimising problem gambling from our products and services.
 
Corporate Initiatives
  • Support the National Council on Problem Gaming in efforts to minimize problem of gambling addiction.


  • Support the authorities' efforts in curbing illegal betting.
  • As a member of the World Lottery Association, we strive to achieve the highest international standards for responsible gaming.

  • Regular updates to the Board on Responsible Gaming issues.

  • Designated Corporate Social Responsibility and Responsible Gaming committee comprising of senior management.
  • Responsible Gaming Codes in place
    - Code of Conduct on Responsible Gaming (1 Nov 05)
    - Marketing Communications Code of Conduct (4 Aug 04)
  • Retailers & Employees Responsible Gaming programmes
    - Annual ‘Responsible Gaming Staff &    Retailers Awareness Week’
    - Responsible Gaming components in    orientation and new product training.
  • Compliance
    - Retailers Agreement
    - Compliance Checklist
       
Measures

  • Responsible Delivery of Game
         - Outlets located away from schools and religious institutions
         - Outlet customers must be over 18 years of age
         - PoolzConnect account customers must be over 21 years of age
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    • Marketing
      - Transparent and factual communications such as product    information, game rules and prizes are clearly    communicated through brochures and our website.
      - ‘Play Responsibly’ icon on collaterals
      - No marketing to audiences below 18 years of age
  • Responsible Transactions

    •      - No betting on credit
         - Bet slip has maximum bet amount
         - Terminal has maximum transaction limit
    • Responsible Gaming Player Education

    • Assistance for Problem Gamblers
      - Inform them of the helplines on that are    available for problem gamblers
      - Frontline staff are trained to refer    problem gamblers to appropriate    helplines
    • Exclusion
      Self-exclusion policies are available for account players.