eBetslip mobile app

For app usage

  • What is eBetslip?

    eBetslip is an app for you to mark your bet slips on your mobile phone. You can also use the electronic payment mode on the app at selected E-Ticket enabled outlet.

    As part of Singapore Pools' Safer Play and green efforts, eBetslip provides customers who choose to buy Sports, 4D and TOTO bets at our outlets with an option to formulate bets without using paper bet slips. You can also use the app to keep track of your betting expenses and, in doing so, cultivate Safer Play habits.

  • What are the differences between eBetslip and Singapore Pools mobile app?

    eBetslip is used at the outlets. It is not an online betting app.

    Singapore Pools mobile app provides a full suite of services for registered account customers to place bets online.

  • How does eBetslip work?

    Firstly, mark your bet slips using the app. Then, choose to generate the QR codes and scan to complete your purchase at the outlets. Alternatively, choose to place your bets with digital payment at selected E-Ticket enabled outlet and have your E-Ticket saved on your mobile phone.

  • What is an E-Ticket?

    E-Ticket refers to an electronic bet ticket that will be saved in your mobile phone if you use the electronic payment mode to place your bets at an E-Ticket enabled outlet.

  • Why do I need to create a profile?

    It is not compulsory to create a profile when using the app. However, if you would like to use the electronic payment mode and have your E-Ticket saved in your mobile phone, then you will need to create a profile before you can continue.

  • I have created a profile within the app. Does that mean I can only use the electronic payment mode and get E-Tickets?

    No. If you have created a profile in the app, you will have both options of placing your bets using QR codes to get physical tickets or with E-Tickets.

  • Can I use the app at any Singapore Pools outlet?

    You can use the QR code feature for bet placement through counters at Singapore Pools branches, this feature will be made progressively at all outlets. As for e-payments through the app, it is only available at selected E-Ticket enabled outlet.

  • What kind of products can I purchase through this app?

    You can formulate Sports, 4D and TOTO bets with this app. Other products will be considered for inclusion later.

  • Can this app be used for online betting?

    No.

  • How do I make a purchase for my bets?

    There are two ways for completing your transaction. You can choose to generate QR codes and scan to complete your purchase at the outlets. Alternatively, you can choose to place your bets with digital payment at selected E-Ticket enabled outlet and have your E-Ticket saved in your mobile phone.

  • Can I combine Sports and Lottery bets?

    You need to formulate and place Sports and Lottery bets separately.

  • Will the app keep my betting history?

    If you have created a profile and placed E-Ticket bets, you can view your bet history under User > E-Ticket in the app.

  • Can I pay through eBetslip?

    Yes. If you have created a profile, linked the app with your DBS PayLah! account and you are at one of our selected E-Ticket enabled outlet, you may complete your purchase by using DBS PayLah!

  • How do I pay my bets using DBS PayLah!?

    First of all, you will need to create a profile within eBetslip and link your DBS PayLah! account with the app. Once set up, you are able to pay for your bets with DBS PayLah! at selected E-Ticket enabled outlet.

  • I do not have DBS PayLah! Can I still download and use eBetslip?

    Yes. You can formulate bets on your mobile phone and complete your purchase using QR codes at outlets.

  • Can I cancel my bets on the app?

    If you are placing your bets using the digital payment mode, you are unable to cancel the bets. As for QR code bet placement, your bets are not processed until you scan QR codes at outlets to receive physical tickets.

  • How do I retrieve my existing profile and E-Ticket if I change my mobile phone?

    Follow the steps below:

    1. Download eBetslip app on your new mobile phone

    2. Enter the mobile number your profile has been registered with

    3. Enter the One-Time-Password (OTP) sent to your mobile number

    4. The app will detect that you are an existing user and ask if you would like to retrieve your existing profile. Select "Yes" to retrieve.

      Note: If you select "No" and choose not to retrieve your profile, the existing profile tied to the mobile number will be disabled. You can no longer access the E-Ticket within the profile. A new profile will be created for the mobile number. Singapore Pools cannot reverse this action.

    5. Enter the six-digit PIN to complete the retrieval.

  • What if I accidentally select "No" when trying to retrieve my existing profile on a new mobile phone?

    When you select "No", a warning message will appear to ask for a confirmation. Upon confirmation, the existing profile will be disabled and all E-Ticket within your profile will no longer be accessible. Singapore Pools cannot reverse this action.

  • I have forgotten my login credentials. How can I retrieve or reset my PIN?

    You may reset your PIN via the "Forget PIN" function. A verification code will be sent to your registered email address.

  • Can I access my profile from more than one mobile device?

    No, your profile can only be accessed through a single mobile device. If you decide to access your profile using another device, you may retrieve your profile when you first launch the app. Your profile will be logged out from the original mobile device.

  • Why did my profile get logged out?

    Your profile will only get logged out because:

    • The eBetslip app was uninstalled and re-installed

    • The stored data of the eBetslip app is cleared

    • Your profile has been retrieved in another mobile device

    When this happens, you can still retrieve your profile.

  • Why am I asked to enter my PIN every time I access the app?

    The PIN is a security feature preventing unauthorised access to your profile containing your E-Ticket. To safeguard your profile and E-Ticket, you need to enter your PIN after 30 minutes of inactivity to access the app.

  • Why can't I change to another profile?

    We strongly encourage you not to share your profile with others. Since the access to the app is protected by your PIN, there is no need to log out. However, if you do not want the app to remember your profile, you may clear the stored data of the eBetslip app.

    Your profile information and E-Ticket are securely stored in our databases. Therefore, you may still retrieve your profile when you launch the app again.

  • How do I give feedback on the use of the app?

    You can contact our Customer Service.

For tracking your expenses

  • Do I need to set my monthly expense limit before placing a bet?

    As part of Singapore Pools' efforts to encourage Safer Play, you must set your monthly expense limit before using the app.

  • How do I track my betting expenses?

    First, you have to set your expense limit.

    If you are placing your bets with QR codes, you can add your expenses after completing your transactions.

    If you are placing E-Ticket bets, your expenses will be added automatically within the app.

  • How do you introduce Safer Play to outlet customers through the app?

    eBetslip has an expense tracking feature that allows you to track betting expenses on a monthly basis. You will be alerted if you have reached 50%, 75% and 100% of the set limit.

  • Will I be alerted when my expense limit is reached?

    You will be alerted if you have reached 50%, 75% and 100% of the set limits within the period.

For prize claim

  • Will I be notified about my winnings through the app?

    If you have E-Ticket within the app, you will be notified when your winning E-Ticket are going to expire.

  • Will there be any changes to the procedures to claim a prize with the use of the app?

    If you have used QR codes to place your bets and received physical tickets, there are no changes to the procedures of prize claim.

    If you have winning E-Ticket $5,000 and below, you are able to claim your E-Ticket via PayNow using your NRIC or mobile number at our selected E-Ticket enabled outlet.

    If you have winning E-Ticket $5,000 and above, send in your claim request before heading down to Singapore Pools Main Branch. Bring along your mobile phone in which your E-Ticket are saved and an original photo identification document (NRIC for Singaporean/PR or passport for foreigners) bearing your name and identification matching that of your bank records and submitted claim request.

For technical issues

  • How do I download eBetslip?

    iOS users, please download the app from the App Store.

    Android users, please follow the step-by-step guide here.

  • Does eBetslip require data/wifi?

    Yes, you need data/wifi to use eBetslip, as part of third-party hosting requirements. However, the actual consumption of data/wifi will be minimal.

  • Which devices and operating systems are compatible with the app?

    Our app works best on Android devices operating on recent Android releases, and on Apple devices operating on recent iOS releases.

  • Why can't I find eBetslip on Google Play?

    Google does not allow gambling applications on Google Play. Therefore, the Android version of eBetslip is hosted and distributed on our website. You may download the eBetslip app here.

  • What should I do if the app crashes?

    Firstly, try restarting the app to see if it works. If it still doesn't, you may contact Customer Service at 6786 6688.

  • Why can't I scan my bets on the scanner?

    Try adjusting your phone settings to increase the brightness of the screen for the scanner to read the QR code properly.

  • Which devices and operating systems are compatible with the Visible Light Communication (VLC) which enables E-Ticket betting?

    Popular new devices and operating systems will be tested by the VLC light provider for compatibility. You may check the list of compatible devices and operating systems here.

    You will not be able to place an E-Ticket bet is your mobile device is not compatible with VLC. You will receive an error message when you first launch the app.

    However, you may still continue and use the QR code to place bets at our counters.

  • Why does the Singapore Pools eBetslip app ask for permission to access the location and camera of my mobile device?

    If you have a mobile device compatible with VLC, you will be prompted at first launch to allow the app to access your location and camera. Permissions to the location and camera is required for geofencing. You will not be able to place an E-Ticket bet if you deny the access.

  • Is Singapore Pools tracking me and my betting behavior, since I was asked to allow permission to access the location and camera of my mobile device?

    We do not track your location and betting behavior through the location and camera of your mobile device. Permissions to the location and camera is are solely for geofencing needs.

  • Does the Singapore Pools eBetslip app use cookies and other tracking tools?

    We take the security and protection of our customer data seriously.

    Cookies store small amounts of information that are primarily used to retrieve your profile and maintain connection to our systems. Cookies are also used to detect your device and operating system in order to present content in the best possible way.

    We use Google Analytics, a web analytics service provided by Google, Inc. to better understand how users use the app. Google uses cookies to measure user interactions on the app. These cookies do not collect or store any personally identifiable information. You may read more about the use of cookies in Google Analytics.

  • What security measures does Singapore Pools have in place to protect my account information and online transactions?

    We take the security and protection of our customer data seriously.

    As such, security arrangements are in place to protect our customer data against loss or theft, as well as unauthorised access and undue disclosure. Some of the technical safeguards include encryption, firewalls and Secure Socket Layer (SSL).

For green practices

  • Will paper bet slips be removed from the outlets with the introduction of this app?

    We will not immediately remove paper bet slips from the outlets. However, we hope our customers will use eBetslip to adopt Safer Play habits and help reduce paper wastage.

  • How does eBetslip help in being more environmentally-friendly?

    eBetslip usage reduces the need for paper bet slips across the outlets.

Others

  • I have another eBetslip and/or eBetslip (LITE) app in my phone. Can I continue using that?

    The eBetslip and/or eBetslip (LITE) app are no longer in use. To continue formulating bets digitally, saving your bets for future purchase or tracking your expenses and using other digital features, download the upgraded eBetslip app.

    If you are an iOS user - you are required to upgrade the app from App store.

    If you are an Android user - follow the step-by-step download guide here.


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