How to use your Singapore Pools Account

Depositing funds into your account

Online, through eNETS

eNETS enables internet banking users to make real-time payments from bank accounts. Participating banks include DBS/POSB, OCBC, Standard Chartered Bank and UOB.

Deposit amount must be at least $100 and in multiples of $10.

A $0.80 fee applies for each deposit.

How to deposit online through eNETS

  1. After logging into your account, select the icon next to your username. Select Deposits on the left navigation.

  2. Select eNETS. Be sure that your pop-up blocker is disabled for the eNETS window to open.

  3. Enter your deposit amount and acknowledge the important notes regarding usage of eNETS.

  4. Select 'Submit'.

  5. At the eNETS screen, select your bank from the dropdown list.

  6. Follow the steps to enter your internet banking login information as required.

  7. Upon a successful eNETS transaction, you will see an acknowledgment page from eNETS. Exit by selecting 'I'm Done.'.

  8. You will then see an acknowledgment page from Singapore Pools.

Deposit amount will be reflected in your account immediately. You may need to refresh the Transaction History page to view the updated balance amount.

By cash or NETS payment at Singapore Pools branches

Only you, as the registered account holder, will be able to make a deposit to your Singapore Pools Account.

Deposit amount must be at least $100 and in multiples of $10.

Complete a Deposit Form, and make payment at the counter.

Produce your NRIC or an official document containing your FIN for identity verification. For deposit amounts of $5,000 and above, you are required to declare the source of funds as required by regulations.

Deposit amount will be reflected in your account immediately.

By bank link

Setting up a bank link allows instant deposits and withdrawals through your bank account with a Singapore Pools Account.

A $0.10 fee applies for each bank link transfer. Bank link bet payment not applicable for Horse Racing bets.

To set up a bank link, apply online or download and complete this Application for Direct Debit Payment Authorisation Form. Mail the completed form to: Bras Basah Post Office P.O. Box 299 Singapore 911810.


Withdrawing funds from your account

At a Singapore Pools branch

You can withdraw funds from your Singapore Pools Account by collecting the funds at a Singapore Pools branch after submitting a withdrawal request.

Withdrawal amounts must be the full account balance; or a minimum of $100, in multiples of $10.

Submit withdrawal request online

  1. After logging into your account, select the icon next to your username. Select Withdrawals on the left navigation.

  2. Enter your withdrawal amount and password.

  3. Select 'Submit'.

After submitting a withdrawal request, the withdrawal amount will not be available for betting. You may cancel a withdrawal request online to make the funds available for betting again.

A withdrawal request expires in 48 hours. If funds are not collected by then, the request expires and a new submission will be required.

Cash or cheque collection

Bring along your NRIC or an official document containing your FIN within 48 hours of your withdrawal request. You will be required to fill up a withdrawal form at our branch before you proceed to the counter for collecting your funds in person.

For withdrawal amounts up to $5,000, visit any Singapore Pools branch for cash collection.

For withdrawal amounts above $5,000, visit our Singapore Pools Main Branch (210 Middle Road) for cheque collection. Available Mondays to Fridays, 8am - 4.30pm, excluding Public Holidays.


Documents accepted

Singaporean

Foreigners

Any of the original photo identification bearing your name and identification number:

  1. NRIC

  2. Singapore Driving License

  3. Passport

  4. Senior/Adult Concession Card

  5. SAF 11B/SPF/SCDF ID

Cash withdrawal:

  1. Official document containing your FIN

Cheque withdrawal:

  1. Official document containing your FIN AND

  2. Original photo identification (e.g. passport) bearing your name and identification number matching your bank records.

By bank link

Setting up a bank link allows transfer of winnings (if any) from your Singapore Pools account to your bank account. A $0.10 fee applies for each bank link transfer.

To set up a bank link, apply online or download and complete this Application for Direct Debit Payment Authorisation Form. Mail the completed form to: Bras Basah Post Office P.O. Box 299 Singapore 911810.


Have more questions?
Check out FAQs about deposits and withdrawals.


Tracking your account activity online

You can track your account activity by logging into your account online.

Tracking your bets, deposits and withdrawals

After logging into your account, select the icon next to your username. You may select Account Overview or Transaction History on the left navigation.

Account Overview provides you a snapshot of your betting activities, product expenditure trends and a status reminder on your betting behaviour.

If you would like to track your individual transactions, you may select the type you wish to view from the dropdown list on Transaction History.

You can choose to view all transactions, or filter by specific types of transaction.

  1. Select the time period of the transaction history you wish to view from the dropdown list.

    You can also choose to enter a specific time period.

  2. Select 'Search' to load your transaction history.

Note: When looking up the "Funds In/Out" view, the table may include bets that are still being processed.

It is advisable to click the '< ' icon (last column of the table, if you’re logged on using our website), OR tap to expand the individual bets (if you’re using the mobile app) to view bet details and status.


Tracking your Monthly Deposit Limit and Monthly Betting Limit

When registering for a Singapore Pools Account, you will be asked to set your Monthly Deposit Limit and Monthly Betting Limit.

Monthly Deposit Limit is the maximum amount you may deposit into your account every calendar month. The amount is calculated across all various incoming funds from external sources. You will be notified when you exceed 50%, 75% or reached 100% of your Monthly Deposit Limit. When your funding has reached 100% of Monthly Deposit Limit, you will be unable to deposit funds.

Monthly Betting Limit is the maximum amount you can use to bet from your account every calendar month. The amount is calculated across all products. The calculation does not take into account any refunds. You will be notified when you exceed 50%, 75% or reached 100% of your Monthly Betting Limit. When your expenditure has reached 100% of Monthly Betting Limit, you will be unable to place bets.

Manage your limits

You can manage your Monthly Deposit Limit and Monthly Betting Limit online.

After logging into your account, select the icon next to your username. Select Limit Management on the left navigation.

You will be able to key in new Monthly Deposit Limit and Monthly Betting Limit.

Increase in limits takes effect 24 hours after your submission. Reduction of limits takes effect immediately.

To better manage your expenses, you may opt for the "Increase Betting Limit Temporarily" feature under Limit Management to operate a higher limit on a temporary basis, to be adjusted automatically to a lower amount.


Have more questions?
Check out FAQs about account management.

Can't find the answer to your question?
Contact Us and let us help you.