Download Supplier Guide as PDF
1. How can I register in Coupa Supplier Portal for SPPL?
If you are an existing supplier to SPPL, please send your primary contact details (First Name, Last Name and email account) to
supplierenablement@singaporepools.com.sg. As a next step, you will receive an email invite
to register in Coupa.
2: How much does it cost to join the Coupa Supplier Portal (CSP)?
There is no charge to use the Coupa Supplier Portal.
3. I am registered on the Coupa Supplier Portal (CSP) but have forgotten my password, how do I get a new password?
On the CSP login page, click on "Forget Your Password?" and provide your email address linked to your account and Coupa will send you a
link to reset your password.
4. I would like to change my business details (i.e., bank account), what do I do?
Business details such as address and contact persons can be changed via the CSP > Profile > Information Request > SPPL customer profile.
5. Will you need to install or download additional software to work within the Coupa Supplier Portal (CSP)?
No additional software is required. You will only need access to the internet and an email account to access the Coupa Supplier Portal.
1. What is the Coupa Supplier Portal (CSP)?
The Coupa Supplier Portal (CSP) is a cloud-based
platform, designed specifically for buyers and suppliers to collaborate. Suppliers can use the CSP to update their business details, manage their
catalogues, view their purchase orders, and check the status of their transactions without having to contact an Accounts Payable department.
2. Where can suppliers find more information about working with Coupa?
For more information about Coupa, suppliers can visit the
Coupa Supplier page and watch the
CSP tutorials.
3. How do I get support for Coupa Supplier Portal (CSP) issues?
For any Coupa Supplier Portal (https://supplier.coupahost.com) questions that are SPPL
related, please contact supplierenablement@singaporepools.com.sg. For general CSP questions,
you may contact the Coupa specialized Supplier Support Team at supplier@coupa.com, or you can use their online chat function at supplier.coupahost.com on
the bottom right of your window.
4. I have been invited to link with SPPL, why is it important to register in Coupa?
The CSP makes managing transactions with SPPL easy, including participating in Sourcing events, viewing purchase orders, creating catalogues and sending
invoices - all in an easy-to-use, self-service platform.
As an important reminder, SPPL will not be managing supplier information on their behalf any longer. In order to make this transition of information
management as seamless as possible, suppliers are encouraged to explore and utilize all the benefits that the CSP has to offer.
The CSP allows you to be in control of your information and view invoice progression to payment at any time, ensuring they are paid in a timely manner.
The CSP has the ability to increase workload efficiency and decrease compliance risk across the board by consolidating all supplier interactions onto a
single platform. Through the CSP we are aiming to build trust through transparency, support genuine partnerships, and welcome new ideas.
1. Can I check my list of purchase orders in Coupa?
Yes, you can check your list of orders generated in Coupa via the Coupa Supplier Portal. You will need to request an invite from SPPL to register in Coupa
first.
2. Can I receive the purchase orders via email rather than checking them in the Coupa Supplier Portal?
Yes, please ensure the domain @SPPL.coupahost.com is whitelisted so Purchase Orders from the Coupa system do not end up in your spam folder.
3. What print setting to be ensured to get the complete data of PO document printed?
You can make the necessary adjustments to the Print Setting while trying to print a PO document to ensure the complete content is printed within the
window.
More Settings >> Scale=Custom and values=70
1. Can I check the status of my submitted invoices in Coupa?
Yes, you can check the status of your submitted Invoices in the Coupa Supplier Portal. You will need to request the invite by SPPL to register in Coupa,
then you will be able to check invoice status (e.g., Approved / Paid) and Payment Due Date.
2. Can I submit my invoices to SPPL via Coupa?
Yes, all invoices against a purchase order should be loaded into Coupa.
3. How do I create an invoice?
On the main menu, click on the Orders tab. Select SPPL from the Select Customer dropdown menu. In the PO table that appears, choose the PO you want to
invoice, and then click on the yellow coins to create an invoice. For more information, see
Create an invoice from a PO.
4. How do I invoice a blanket purchase order?
Blanket orders are called Service Amount POs in Coupa. You can invoice multiple times against a single PO. Just click the gold coin icon for the PO as you
normally would, then enter the amount you would like to see on the invoice. The next time you want to invoice against the PO, you may repeat this action.
5. How long are legal invoices available for download?
Invoices in the CSP are available for you to download as long as you are connected to the corresponding customer through the CSP. You can also develop an
internal process for downloading and storing these invoices in a separate electronic archive of your choice
6. What does the status of my invoice mean?
Pending Approval - the invoice needs to be processed by our Accounts Payable team. This could be dependent on the item or
service needing to be received. As a supplier of services, you can submit your time sheet in Coupa to expedite this process.
Approved - Invoice has been posted and will be paid according to the payment terms on the purchase order.
Rejected - The invoice was identified as a duplicate, is obsolete, was deleted, cancelled, or rejected by our Accounts Payable
team.
Disputed - The invoice was rejected and is now editable by you to correct any errors.
7. Why can't I edit, void, or delete an invoice?
Once an invoice has been submitted, it cannot be changed in any way. This ensures invoice processing integrity. In case of any discrepancies seen on the
invoice copy, SPPL shall Void the invoice and request to resubmit a revised invoice document.
8. Can I change the language and date format in Coupa?
Yes, The Coupa Supplier Portal (CSP) is available in several languages. When accessing the CSP, you can select different language and region combinations,
such as Spanish for Mexico. To change the CSP language, select the language menu (default should be "English (US)") at the bottom of the page and choose
your language and region. For a list of available languages and regions, see
Supported Languages. Based on the language/region you select, the date format will automatically update.
9. I need to customize a view for a customer. How can I do this?
You can change view settings and specify the settings you want to use for a custom view. Please see the following article for more information:
Create Custom Views .
10. I still have a question. Who can I contact?
Please contact our SPPL Supplier Enablement team at
supplierenablement@singaporepools.com.sg. Be sure to include your company name.
Is the information in the CSP archived?
No, the information in the CSP is not archived, but you can access it as long as you have a CSP account.
Sourcing
1. How can I access a Sourcing Event?
You can access via the Coupa Supplier Portal under Public Events – Singapore Pools. If you do not have an existing Coupa account, you will be prompted to do a simple account registration when requesting for participation to the Sourcing Event. You can also access an event directly from a sourcing event e-mail invite sent by SPPL.
2. How can I avoid losing my data if the browser times out?
Depending on the time you need to fill in your responses, your browser might time out. To avoid losing your responses, enter them offline by using the exported .csv file and import the file back into the event. If you decide to fill in your responses online, make sure you save your changes frequently.
3. How do I know if my response was submitted?
As a supplier, you can find out if your response was submitted from:
- The flash message that indicates if the response went through
- The history at the bottom of the event page indicates the total amount, response name, and the time the response was submitted
4. I am having a technical issue with a sourcing event in the Coupa Supplier Portal, where can I get help?
If you are having an issue logging into an event, uploading or submitting a response, or have any other technical questions, please reach out to Coupa Support by emailing sourcing.support@coupa.com
Please send the following information in the email:
- Your Coupa customer Company's name (Company's name that is inviting you to an event);
- Event name/ number;
- A description of the problem you're having;
- A copy of the original invitation email you received (not a screenshot).
5. Where can I find more information on sourcing events in Coupa?
Please refer to Coupa Supplier Portal Guides on How to Manage Sourcing Events in Coupa.
You may also find helpful articles from Coupa below:
- Sourcing Overview
- RFx events
6. I have some clarifications on a sourcing event, who do I contact about that?
Please email to DL-Procurement@singaporepools.com.sg with the following information to communicate with SPPL Buyer.
- Event name
- Event number
- Vendor Query form (available in the sourcing event)
7. I need more time to submit my response, what can I do?
Please email to DL-Procurement@singaporepools.com.sg to request for an extension. To ensure proper planning, please avoid last-minute request for extension.
8. What is the native language in the sourcing portal?
The official language for SPPL is set to English by default. Suppliers can always change the language of the instance manually.
9. What should I do when the Submit button is greyed out?
If the event owner/creator has made changes to the event, you need to accept changes first before you can submit your bid. The checkbox to accept changes is above the Submit button.
10. What happens when an event is being edited?
If the buyer is changing an event, the event pauses for editing. If you attempt to view an event that is being edited, you will see a notification saying, “Event is being edited". When the buyer completes the changes and resumes the event, a new revision of the event is created, and you will receive an email notification. When you access the edited event, you must accept the changes while entering your response. If you have submitted a response before the event is edited, you will need to accept the changes and resubmit your response again.
11. What is the best practice for entering responses?
You may export to the Items and Services to Excel, enter your response offline, and import the file. Note that if the event is closed for editing, the originally downloaded file cannot be uploaded and you will have to accept the changes, download the file from the revised event and resubmit your response again.
12. Why do I keep recieving reminder emails?
You receive emails periodically reminding you that you have an event that is about to end. If you have not submitted your response, you need to respond before the event closes. If you have responded, you can ignore the reminder emails.
13. Do I need to accept Singapore Pools T&C and Supplier's Code of Conduct before I participate in Sourcing Event?
It is mandatory to accept Singapore Pools T&C and Supplier's Code of Conduct before you can participate in a Sourcing Event.
14. If I accidentally decline Singapore Pools invite, who should I contact to resend the invite?
Please email to DL-Procurement@singaporepools.com.sg with the following information to communicate with your SPPL Buyer.:
15. Do I still need to request for RFQ/RFP/Tender documents via email?
No. All relevant documents can be downloaded from Coupa Sourcing Event unless otherwise advised by SPPL Buyer.
16. What type of files can I attach?
All file types (XLSX, DOCX, PPTX, PDF, JPG) are accepted.
17. Is there a maximum file size limit for the attachments?
250MB per file
18. Where can I see my responses to a Sourcing Event?
You may refer to your Coupa Sourcing Response Portal.
19. Can I re-submit my proposals before a Sourcing Event ends?
Yes, you can access your proposals from Coupa Sourcing Response Portal and make the amendments and resubmit again.
20. Can I submit several proposals before a Sourcing Event ends?
Instead of submitting multiple proposals, you may access your previous submission via Coupa Sourcing Response Portal to make the necessary amendments and resubmit again.
21. Can we submit proposals after a sourcing event ends?
Submission of proposals after a sourcing event has ended is not accepted.