Download Supplier Guide as PDF
1. How can I register in Coupa Supplier Portal for SPPL?
If you are an existing supplier to SPPL, please send your primary contact details (First Name, Last Name and email account) to
supplierenablement@singaporepools.com.sg. As a next step, you will receive an email invite
to register in Coupa.
2: How much does it cost to join the Coupa Supplier Portal (CSP)?
There is no charge to use the Coupa Supplier Portal.
3. I am registered on the Coupa Supplier Portal (CSP) but have forgotten my password, how do I get a new password?
On the CSP login page, click on "Forget Your Password?" and provide your email address linked to your account and Coupa will send you a
link to reset your password.
4. I would like to change my business details (i.e., bank account), what do I do?
Business details such as address and contact persons can be changed via the CSP > Profile > Information Request > SPPL customer profile.
5. Will you need to install or download additional software to work within the Coupa Supplier Portal (CSP)?
No additional software is required. You will only need access to the internet and an email account to access the Coupa Supplier Portal.
1. What is the Coupa Supplier Portal (CSP)?
The Coupa Supplier Portal (CSP) is a cloud-based
platform, designed specifically for buyers and suppliers to collaborate. Suppliers can use the CSP to update their business details, manage their
catalogues, view their purchase orders, and check the status of their transactions without having to contact an Accounts Payable department.
2. Where can suppliers find more information about working with Coupa?
For more information about Coupa, suppliers can visit the
Coupa Supplier page and watch the
CSP tutorials.
3. How do I get support for Coupa Supplier Portal (CSP) issues?
For any Coupa Supplier Portal (https://supplier.coupahost.com) questions that are SPPL
related, please contact supplierenablement@singaporepools.com.sg. For general CSP questions,
you may contact the Coupa specialized Supplier Support Team at supplier@coupa.com, or you can use their online chat function at supplier.coupahost.com on
the bottom right of your window.
4. I have been invited to link with SPPL, why is it important to register in Coupa?
The CSP makes managing transactions with SPPL easy, including participating in Sourcing events, viewing purchase orders, creating catalogues and sending
invoices - all in an easy-to-use, self-service platform.
As an important reminder, SPPL will not be managing supplier information on their behalf any longer. In order to make this transition of information
management as seamless as possible, suppliers are encouraged to explore and utilize all the benefits that the CSP has to offer.
The CSP allows you to be in control of your information and view invoice progression to payment at any time, ensuring they are paid in a timely manner.
The CSP has the ability to increase workload efficiency and decrease compliance risk across the board by consolidating all supplier interactions onto a
single platform. Through the CSP we are aiming to build trust through transparency, support genuine partnerships, and welcome new ideas.
1. Can I check my list of purchase orders in Coupa?
Yes, you can check your list of orders generated in Coupa via the Coupa Supplier Portal. You will need to request an invite from SPPL to register in Coupa
first.
2. Can I receive the purchase orders via email rather than checking them in the Coupa Supplier Portal?
Yes, please ensure the domain @SPPL.coupahost.com is whitelisted so Purchase Orders from the Coupa system do not end up in your spam folder.
3. What print setting to be ensured to get the complete data of PO document printed?
You can make the necessary adjustments to the Print Setting while trying to print a PO document to ensure the complete content is printed within the
window.
More Settings >> Scale=Custom and values=70
1. Can I check the status of my submitted invoices in Coupa?
Yes, you can check the status of your submitted Invoices in the Coupa Supplier Portal. You will need to request the invite by SPPL to register in Coupa,
then you will be able to check invoice status (e.g., Approved / Paid) and Payment Due Date.
2. Can I submit my invoices to SPPL via Coupa?
Yes, all invoices against a purchase order should be loaded into Coupa.
3. How do I create an invoice?
On the main menu, click on the Orders tab. Select SPPL from the Select Customer dropdown menu. In the PO table that appears, choose the PO you want to
invoice, and then click on the yellow coins to create an invoice. For more information, see
Create an invoice from a PO.
4. How do I invoice a blanket purchase order?
Blanket orders are called Service Amount POs in Coupa. You can invoice multiple times against a single PO. Just click the gold coin icon for the PO as you
normally would, then enter the amount you would like to see on the invoice. The next time you want to invoice against the PO, you may repeat this action.
5. How long are legal invoices available for download?
Invoices in the CSP are available for you to download as long as you are connected to the corresponding customer through the CSP. You can also develop an
internal process for downloading and storing these invoices in a separate electronic archive of your choice
6. What does the status of my invoice mean?
Pending Approval - the invoice needs to be processed by our Accounts Payable team. This could be dependent on the item or
service needing to be received. As a supplier of services, you can submit your time sheet in Coupa to expedite this process.
Approved - Invoice has been posted and will be paid according to the payment terms on the purchase order.
Rejected - The invoice was identified as a duplicate, is obsolete, was deleted, cancelled, or rejected by our Accounts Payable
team.
Disputed - The invoice was rejected and is now editable by you to correct any errors.
7. Why can't I edit, void, or delete an invoice?
Once an invoice has been submitted, it cannot be changed in any way. This ensures invoice processing integrity. In case of any discrepancies seen on the
invoice copy, SPPL shall Void the invoice and request to resubmit a revised invoice document.
8. Can I change the language and date format in Coupa?
Yes, The Coupa Supplier Portal (CSP) is available in several languages. When accessing the CSP, you can select different language and region combinations,
such as Spanish for Mexico. To change the CSP language, select the language menu (default should be "English (US)") at the bottom of the page and choose
your language and region. For a list of available languages and regions, see
Supported Languages. Based on the language/region you select, the date format will automatically update.
9. I need to customize a view for a customer. How can I do this?
You can change view settings and specify the settings you want to use for a custom view. Please see the following article for more information:
Create Custom Views .
10. I still have a question. Who can I contact?
Please contact our SPPL Supplier Enablement team at
supplierenablement@singaporepools.com.sg. Be sure to include your company name.
Is the information in the CSP archived?
No, the information in the CSP is not archived, but you can access it as long as you have a CSP account.