We are upgrading our systems progressively. Prize claim for different types of tickets will only be available at selected outlets, until first half of 2021. Please check your tickets as indicated below before proceeding with any prize claim. We apologise for any inconvenience caused.
Already know which ticket you're holding?
The type of ticket you hold will determine the prize claim locations.
Once you've determined the type of ticket you're holding, please see this list of selected outlets available for prize claim.
The status of the outlet availability is subject to changes.
You will be able to claim prizes at all outlets, regardless of the type of ticket you hold, sometime in the first half of 2021.
As systems are upgraded progressively, more outlets will have the new systems installed over time that are not compatible with the tickets generated from the previous versions. The outlet that you've claimed your prize then might not have been updated yet.
If that is the case, you may refer to notices at the outlet for the nearest branches, or check here to find out which outlets closest to you are available for prize claim, depending on the type of ticket you hold.
During this period of the new systems launch, we may experience some teething issues, and seek your kind understanding as we work toward minimising any inconveniences caused.
Implementation will be carried out over a few months to outlets island-wide.
We are upgrading our systems to serve customers better. This includes a change in sales terminals across the outlets. During this period prize claim may not be available at all outlets as implementation is carried out progressively.
No, you may proceed with your bets as usual.
During this period prize claim may not be available at all outlets as implementation is carried out progressively. You may check your tickets and the available outlets for prize claim before heading down.
This is part of the ongoing systems maintenance to provide upgraded services to customers.
During installation period, tickets issued from the new system will have an additional sentence to point customers to more information of prize claim online. After the installation period, the additional sentence will be removed. There are other cosmetic changes to the ticket including font type which should have minimal customer impact.
New sales terminals will be installed at the Singapore Pools Main Branch (210 Middle Road) as early as Jul 2019. Subsequent installations will be carried out over the next few months to other outlets island wide.
Tickets bought from the old terminals will not be recognised on the new terminals and vice versa.
You may check your tickets and the available outlets for prize claim before heading down.
There are selected Singapore Pools outlets offering horse racing bets. For more information, see here.
No, payment by NETS is not available for horse racing bets.
