This provides a platform for partners, suppliers and the members of public to report on observed improprieties that involve Singapore Pools staff and/or its partner(s)/supplier(s). We treat all feedback/complaints seriously and will investigate and take necessary actions when there is a need to do so.
How and What to Report
Please provide the following information:
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Name(s) of person(s) involved
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Date, time and location of incident
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Frequency of occurrence of the incident
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Value of any money or assets involved
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Physical evidence
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Any other information that may substantiate the feedback/complaint
Types of Impropriety
The types of impropriety include but are not limited to the following:
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Concerns about Singapore Pools’ accounting, internal controls or auditing matters
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Breach or failure to implement or comply with Singapore Pools’ policies or Code of Conduct
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Impropriety, corruption, malpractice, acts of fraud, theft and/or misuse of Singapore Pools’ properties, assets or resources
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Conduct which is an offence or breach of law
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Abuse of power or authority
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Serious conflict of interest without disclosure
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Any other serious improper matters which may cause financial or non-financial loss to Singapore Pools or damage to Singapore Pools’ reputation
Reporting Channels
TOTE Board
210 Middle Road
#06-01 Singapore Pools Building
Singapore 188994
📞 6991 7236
✉ Rachel_TAN@toteboard.gov.sg
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WanMeiKit@sgpoolz.com.sg
Whistleblowers are strongly encouraged to provide their names and contact numbers to facilitate our enquiries. Further clarifications are often needed and helpful in our enquiries into the feedback/complaints. The ability to enquire depends on the quality and adequacy of the information provided by the Whistleblower. Subject to applicable laws and regulations, Singapore Pools will protect the confidentiality of the Whistleblower.