Singapore Pools mobile app

  • What is the Singapore Pools mobile app?

    Singapore Pools mobile app allows you to access online betting services, as well as lottery results, sports fixtures and results from the only official source. The app also allows you to place bets at outlets via QR code, replacing the traditional betslips. No sign up required for using this function.

  • How do I download?

    For iOS user, you can download our app.

    Android users, you can follow the step-by-step guide.

  • Why is the Singapore Pools Account App not available in Play store to download for Android users?

    Singapore Pools Account App is currently not available for download on the Google Play Store due to Google's internal policy. Singapore Pools customers using Android OS mobile devices to download the Singapore Pools Account App should only do so from the official Singapore Pools website.

    Find out more about download and installation.

  • I am iOS user and am having trouble logging into my Singapore Pools Account despite entering the correct username and password. What steps should I take?

    Our application performs optimally on the latest iOS versions.

    If you still encounter login issues, here are the recommended steps to login:

    1. Update iOS version (non-beta version)

    2. Proceed to turn off 'Auto Correction' and 'Auto Capitalization' under Settings > General > Keyboards, when step 1 failed.

    *Please note that BETA versions are not supported.

  • Is the Singapore Pools Account App safe?

    Singapore Pools takes pride in ensuring our mobile applications are safe through comprehensive security testing and code review before releasing them.

    We would also like to remind all Singapore Pools customers using Android OS mobile devices, to disable "Unknown sources" to prevent the installation of applications from external sources after successful installation of Singapore Pools Account app.

    Find out more about download and installation.

  • What is the difference between the app and the website?

    Both platforms are offering similar services. The app allows you to place bets at outlets via QR code, replacing the traditional betslips. No sign up required for using this function.

  • Which mobile devices and operating systems are compatible with the app?

    Our app works best on Android devices operating on recent Android releases, and on Apple devices operating on recent iOS releases.

    Specifically, the app is compatible with Android 13 and above and iOS 16 and above, as of Dec-25.

    *Please note that BETA versions are not supported.

  • How do I uninstall the app?

    For iOS users, press and hold down on the app icon until the icon jiggles and a little [X] button appears on its upper left corner. Tap on the little [X] to uninstall.

    For Android users, go to [Settings], [Apps] and select the Singapore Pools mobile app. There will be an [Uninstall] button.

  • Will there be any impact on my current account settings or subscriptions if I were to reinstall the app?

    Your current account settings and subscriptions will not be affected.

  • How to make sure my app is always the latest version?

    For iOS users, check for updates on the App Store. Click on the [Update] button whenever available.

    For Android users, you will be notified when the app requires an update.

  • Why do I get logged out after 30 minutes?

    For security reasons, if a session has been inactive for more than 30 minutes or another session has been initiated, we will log you out of your account. To protect your account from unauthorised use, remember to log out after every session.

  • How do I log out?

    To log out, click on [Account], and select [Log Out].

  • Can I use the app from overseas?

    You will not be able to access our app from overseas.

  • What if I lose my mobile device?

    Your Singapore Pools Account is still secure with your username and password.

  • What if I change to another mobile device?

    If you change to a new mobile device, please download our app on the new device.

  • What safety precautions should I take when using the Singapore Pools mobile app?

    To protect your account from unauthorised use, remember to log out after every session.

  • Is it safe to download Singapore Pools Android app from your website?

    Please only download the Singapore Pools mobile app hosted on our website. Security arrangements are in place to ensure your safety.

    Android users are strongly advised not to download any other versions of the mobile app hosted on other unverified sites. We are unable to ensure that these other versions are safe for use.

  • What are Bet Activities in the updated app?

    The Bet Activities provides a clear summary of all your betting actions, including bet details, and status. This section is solely for your betting activity, with wallet transactions separated for better clarity, making it easier to track and manage your bets at a glance.

  • What is the purpose of the notifications tab?

    The notifications tab keeps users informed of maintenance notices that may require their attention.

Age Verification When Downloading or Updating Singapore Pools App

  • Why might I be asked to verify my age when downloading or updating the Singapore Pools app?

    From 1 April 2026, app stores offering services in Singapore are required by the Infocomm Media Development Authority (IMDA) to screen and help prevent users estimated to be below 18 years old from downloading age-restricted or inappropriate apps. This includes the Singapore Pools app.

  • How do app stores verify my age?

    Depending on your app store’s age assurance requirements and your account settings, you may be prompted to verify your age (for example, via ID checks, Singpass, or other verification steps) when downloading the Singapore Pools Account app. For the latest requirements and supported verification methods, please always check your app store provider as processes may change over time.

  • What age verification methods might I see on the Apple App Store?

    Apple has stated that age assurance methods for Singapore users may include linking a credit card to an Apple Account or scanning government-issued identification or a driver’s license.

  • Will my credit card or ID documents be stored by Apple?

    Apple has stated that your credit card or ID documents are not stored unless you choose to save them for other purposes.

  • Can I make deposits to my Singapore Pools Account using the credit card used for age verification?

    No. Deposits to Singapore Pools Account is restricted to modes offered within the mobile app which does not include credit card.