Singapore, 12 February 2026 - Due to technical issues, the Singapore Pools IT system was unavailable from 6-9am on 11 February. The disruption has since been resolved and systems are operating normally. This was not a cyber incident and no customer data was affected.
Based on investigations so far, the following groups of customers were affected by the disruption.
About 13,000 bets placed online or at retail outlets were not successfully registered in the system. Singapore Pools will refund the stakes and honour any winnings. Singapore Pools will contact affected online customers whilst retail customers may contact 6786 6688 for assistance.
About 3,000 cases experienced double settlement of bets, which led to winners receiving double the winning payouts through their online accounts. Singapore Pools is in the process of notifying these online customers and recovering the erroneous payouts.
Efforts are continuing to identify affected customers. We regret the inconvenience caused and will continue to work on addressing any affected customers.