General Terms and Conditions of Sale

Issued by
Singapore Pools (Private) Limited
Dated 27 August 2024
Version 2.0

  1. Introduction

    1. These terms and conditions (the "General Terms and Conditions of Sale") govern all bets and wagers placed with Singapore Pools (Private) Limited (the "Company") and related services through:

      1. The Company's website at https://www.singaporepools.com.sg and all web pages within the domain (singularly and collectively known as the "Website");

      2. Any mobile and other electronic applications released by or on behalf of the Company ("Mobile App");

      3. Any of the Company's branches and outlets; and

      4. Any other means of retail sales which may be made available by the Company to you from time to time.

    2. These Terms and Conditions of Sale are to be read in conjunction with the Company's Website and Mobile App Terms and Conditions, Account Opening and Operating Terms and Conditions and the respective game rules. In the event of a conflict, Account Opening and Operating Terms and Conditions, the respective game rules, and the Website and Mobile App Terms and Conditions shall prevail over these Terms and Conditions of Sale, in this order of priority.

    3. By accessing the website, mobile app and/or by entering the premises of the company's branches and outlets and/or placing bets or wagers with the company, you accept and agree to be bound by these terms and conditions of sale in full and without reservation.

    4. The Company reserves the right to refuse your request to place bets or wagers with the Company without giving any reason.

  2. Privacy Policy

    1. The company is committed to protecting and respecting your privacy. The company will comply with all applicable data protection and privacy laws. By accessing the website, mobile app and/or entering the premises of the company's branches and outlets and/or placing bets and wagers with the company, you accept the terms of our privacy policy.

  3. Payment for Bets Placed with the Company or its Authorised Retailers

    1. You may make payment of the stake and GST payable on the stake for your bets placed with the Company or its authorised retailers through any of the modes of payment which the Company or the authorised retailers may in its sole and absolute discretion, accept from time to time.

    2. The typical modes of payment accepted by the Company or its authorised retailers for payment of the stake and GST payable thereon include cash, debit card, ATM card, PayNow, PayLah!, deduction of funds deposited in your remote betting account opened with the Company. The Company and its authorised retailers shall be entitled to suspend or remove the availability of any of these modes of payment in its sole and absolute discretion, at any time, and without offering any explanation.

    3. The Company or its authorised retailers will process your payment in accordance with your payment instructions. You shall be solely responsible for ensuring the accuracy of the payment instructions provided to the Company or its authorised retailers. The Company and its authorised retailers shall have no duty and shall not be required to take any steps to verify the payment instructions you have provided, and shall not be responsible for any losses, damages, expenses, errors or delays occasioned which arise from or in connection with your provision of inaccurate payment instructions.

    4. The Company or its authorised retailers will process your payment via your selected mode of payment. Where you have elected to make payment using the services and/or through the involvement of a payment service provider, including without limitation, debit card, ATM card, PayNow or PayLah!, you hereby agree that:-

      1. You shall bear all transactions fees and all other fees payable in respect of your payment transaction.

      2. The Company and its authorised retailers shall process your payment in accordance with the prevailing terms and conditions, guidelines, policies and procedures as specified by the Company, its authorised retailers and/or the relevant payment service provider(s), as may be amended by the Company, its authorised retailers and/or the relevant payment service provider(s) from time to time. You shall be solely responsible for keeping yourself updated and complying with all such prevailing terms and conditions, guidelines, policies and procedures.

      3. The Company and its authorised retailers make no representation or warranty as to the processing time for your payment transaction. You hereby acknowledge that the processing time may vary between payment transactions, and the Company shall not be held responsible for any delay in the processing of such payment transactions.

    5. Without prejudice to the generality of Clause 3.4 above, if you elect to make any payment to the Company or its authorised retailers through PayNow or any other mode of payment which requires the scanning of any bar code or QR code, you hereby agree that:-

      1. You shall comply with the Company’s, its authorised retailers’ and/or the relevant service provider’s prevailing terms and conditions, guidelines, policies and procedures pertaining to the use of such bar code or QR code, as may be amended by the Company, its authorised retailers and/or the relevant payment service provider(s) from time to time. You shall be solely responsible for keeping yourself updated with all such prevailing terms and conditions, guidelines, policies and procedures.

      2. You shall be solely responsible for losses, damages, expenses, errors or delays incurred or suffered by you and/or any person arising from or in connection with any use or misuse of PayNow or such other mode of payment.

      3. By scanning any bar code or QR code on any device, whether belonging to you or otherwise, you undertake not to reverse engineer any bar code or QR code or misuse the bar code or QR code or any code scanner provided by the Company.

      4. The Company shall not be held liable to you for (i) any third-party claim in relation to your use of the bar code or QR code; (ii) any generation, non-generation, scanning function, non-functioning or malfunctioning bar code or QR code; (iii) expiry of a bar code or QR code; or (iv) use or misuse of a bar code or QR code by you or persons accessing such bar code or QR code with or without your permission or knowledge.

      5. The Company is not responsible for any outdated, obsolete or superseded bar code or QR code or for any unauthorized disclosure to third parties of any specifications of the bar code or QR code coming into your possession.

      6. In using a bar code or QR code to make a payment to the Company, it is your responsibility to ensure that the intended payment has been successfully transmitted to the Company.

      7. If a bar code or QR code does not work, it is your responsibility to make enquiries with the relevant payment service provider and/or to re-generate the bar code or QR code if necessary.

    6. You shall be responsible for ensuring that your use of any mode of payment is in compliance with all applicable laws and regulations, and you shall indemnify the Company against all penalties and liabilities of every kind for your non-compliance with any applicable law and/or regulation.

    7. For the avoidance of doubt, nothing in this Clause 3 shall supersede any provision in the other terms and conditions, House Rules, games rules, appendices and other documents that may be found at the Company’s website at https://www.singaporepools.com.sg/en/rules/Pages/index.html. This webpage address may be amended from time to time by the Company in its sole and absolute discretion, and it is your responsibility to keep yourself updated on the prevailing webpage address at which such information may be found.

  4. Receiving fund transfers from the Company or its Authorised Retailers

    1. The Company or its authorised retailers may, in their sole and absolute discretion, determine the mode and manner in which payment of funds payable to you will be made, including but not limited to the payment of prize monies , locations for the claiming of prize monies and limits on the quantum of prize monies that can be claimed at such locations, or the refund of bets. Details on the mode and manner in which payment of funds payable to you will be made can be found on the Singapore Pools website at https://www.singaporepools.com.sg/en/services/Pages/how-where-when-to-claim-a-prize.html.

    2. The typical modes by which the Company or its authorised retailers will make payment of funds payable to you include payment by way of cash, cheque, transfer by way of PayNow to your bank accounts, and crediting of the funds into your remote betting account opened with the Company. The Company and its authorised retailers shall be entitled to suspend or remove the availability of any of these modes of payment and/or impose limitations on the use of any such modes of payments in any particular case in its sole and absolute discretion, at any time, and without offering any explanation.

    3. Save as otherwise determined by the Company or its authorised retailers in their sole and absolute discretion, the Company or its authorised retailers will process the payment of funds payable to you via your selected mode of receiving such funds. The Company or its authorised retailers will process such funds transfer transaction in accordance with your payment instructions. You shall be solely responsible for ensuring the accuracy of the payment instructions provided to the Company or its authorised retailers. The Company and its authorised retailers shall have no duty and shall not be required to take any steps to verify the payment instructions you have provided, and shall not be responsible for any losses, damages, expenses, errors or delays occasioned which arise from or in connection with your provision of inaccurate payment instructions.

    4. Where you have elected to receive payment of funds payable from the Company or its authorised retailers using the services and/or through the involvement of a payment service provider, such as through PayNow, you hereby agree that:-

      1. You shall bear all transactions fees and all other fees payable in respect of the funds transfer transaction.

      2. The Company and its authorised retailers shall process the funds transfer transaction in accordance with the prevailing terms and conditions, guidelines, policies and procedures as specified by the Company, its authorised retailers and/or the relevant payment service provider(s), as may be amended by the Company, its authorised retailers and/or the relevant payment service provider(s) from time to time. You shall be solely responsible for keeping yourself updated and complying with all such prevailing terms and conditions, guidelines, policies and procedures.

      3. The Company and its authorised retailers make no representation or warranty as to the processing time for the funds transfer transaction. You hereby acknowledge that the processing time may vary between payment transactions, and the Company shall not be held responsible for any delay in the processing of funds transfer transactions.

    5. Without prejudice to the generality of Clauses 4.3 and 4.4 above, if you elect to receive payment of funds from the Company or its authorised retailers through PayNow, you hereby agree that:-

      1. You shall comply with the Company’s, its authorised retailers’ and/or the relevant service provider’s prevailing terms and conditions, guidelines, policies and procedures pertaining to the use of PayNow, as may be amended by the Company, its authorised retailers and/or the relevant payment service provider(s) from time to time. You shall be solely responsible for keeping yourself updated with all such prevailing terms and conditions, guidelines, policies and procedures.

      2. It is your sole responsibility to ensure that you have provided the correct payment details to the Company or its authorised retailers, including the applicable registered PayNow ID for which the funds are to be transferred to.

      3. You acknowledge and agree that the registered PayNow ID that you have provided to the Company or its authorised retailers is the rightful and intended recipient of the funds payable by the Company or its authorised retailers to you. The Company and its authorised retailers shall have no duty to and shall not be required to take any steps to verify or seek any other confirmation from any party as to whether such registered PayNow ID is the intended recipient or that the bank account or e-wallet designated by such person is that of the intended recipient, and the Company and its authorised retailers shall not be liable for transferring the funds payable to you to such registered PayNow ID even if such person is not the intended recipient (regardless of whether such transfer is to the intended recipient’s designated bank account or e-wallet).

      4. The payment by the Company or its authorised retailers of the funds payable to you to the registered PayNow ID that you have provided shall extinguish any payment obligation that the Company or its authorised retailers may have to you in respect of such funds.

      5. You shall be solely responsible for losses, damages, expenses, errors or delays incurred or suffered by you and/or any person arising from or in connection with any use or misuse of PayNow.

      6. The Company and its authorised retailers shall have no duty and shall not be required to take any steps to verify the payment instructions you have provided, and shall not be responsible for any losses, damages, expenses, errors or delays occasioned which arise from or in connection with your provision of inaccurate payment instructions.

  5. Disclaimers and Liability

    1. All bets, wagers and related services are provided by the company on an "as is" and "as available" basis, without any warranties of any kind, express or implied. For the avoidance of doubt, the company provides no warranty as to the accuracy, timeliness, suitability, completeness and reliability of any of such bets, wagers and related services made available to you.

    2. You acknowledge and agree that in offering bets, wagers and related services to you, the company may rely on goods and services provided by third party suppliers and service providers, including but not limited to third party payment services for the purpose of completing the company's transaction with you. You will be responsible for complying with any terms and conditions and charges imposed by such third party payment suppliers and service providers and the company in connection with your placement of bets and wagers with the company. The company makes no warranty that the goods and services provided by the third party suppliers and services providers will be without faults or errors. The company shall not be liable, directly or indirectly, for any damage, injury or loss sustained by you or any other party whatsoever or howsoever caused in connection with your use of any third party suppliers and service providers, except to the extent to which it is unlawful to exclude such liability under the applicable law.

    3. The company expressly excludes liability for any indirect, special, incidental or consequential loss or damage (including any loss of profit, opportunity, business, revenue, goodwill or anticipated savings which may arise in respect of your placement of bets and wagers with the company), whether or not such losses were within its contemplation at the date of these terms and conditions of sale.

    4. You agree that your bet or wager placements are not in reliance on any representations, advices, views, opinions, statements, suggestions, recommendations or information made by the company's employees, servants, agents or contractors. You acknowledge that the company's employees, servants, agents or contractors in so giving any representations, advices, views, opinions, statements, suggestions, recommendations or information are not doing so on behalf of the company. Any such representations, advices, views, opinions, statements, suggestions, recommendations or information, if given, must therefore be regarded as having been made in the person's own private capacity. In any event, you agree not to hold the company (whether directly or indirectly) liable for any loss suffered by you as a result of your reliance on such representations, advices, views, opinions, statements, suggestions, recommendations or information.

    5. You undertake to bear full liability and to indemnify the company for any loss, damages, costs or expenses associated with your breach of any of the provisions in these terms and conditions of sale.

  6. Variation

    1. The Company reserves the right to change, modify, amend or vary these Terms and Conditions of Sale from time to time in its sole and absolute discretion. The most updated Terms and Conditions of Sale will be made available on the Website and in the Company's outlets and branches. It is your responsibility to keep yourself updated and aware of the latest Terms and Conditions of Sale.

  7. Miscellaneous Provisions

    1. Severability: If any term or provision of these Terms and Conditions of Sale is held to be illegal or unenforceable, the validity or enforceability of the remainder of these Terms and Conditions of Sale shall not be affected.

    2. Waiver: The failure by the Company to enforce at any time the provisions of these Terms and Conditions of Sale or any rights in respect thereto shall in no way be considered to be a waiver of such provisions or rights, or in any way affect the validity of these Terms and Conditions of Sale.

    3. Legal Relationship: Nothing in this Agreement shall be construed as creating any agency, arrangement, partnership, joint venture, trust of fiduciary relationships or any other similar relationship between the Company and you.

    4. Entire Agreement: Except as provided herein under this Agreement, this Agreement supersedes all prior agreements, arrangements and understandings between the parties relating to the placement of bets and wagers with the Company, and constitutes the entire agreement between the parties relating to the same. Save as provided for under clause 1.2 above, all other documents, whether signed or unsigned, which are inconsistent with these Terms and Conditions of Sale, shall not be given any effect unless otherwise provided for in these Terms and Conditions of Sale, or unless this Clause is specifically waived by the Company in writing.

  8. Governing Law and Jurisdiction

    1. These Terms and Conditions of Sale are governed by and shall be construed in accordance with the laws of the Republic of Singapore. The courts of the Republic of Singapore shall have exclusive jurisdiction over all matters and disputes arising under or in relation to the Terms and Conditions of Sale.