How, Where & When to Claim a Prize

Only the holder of a winning ticket is entitled to claim the prize payable on that ticket. A claim made by someone who does not have a winning ticket will not be entertained.

Prizes must be claimed within 180 days (including weekends and public holidays) from the date of the draw or conclusion of event.

When to claim prize

Lottery bets

From the following day after the draw, during operational hours listed here.

Sports bets

As soon as results are verified.

Horse Racing bets

Where to claim prize

E-Ticket - For prize amounts up to $5,000

For E-Ticket prize amounts up to $5,000, you may request for the claim at our E-Ticket enabled outlets . Each transaction you may claim up to $200,000 with multiple E-Tickets of prize amounts up to $5,000.

Physical Ticket - For prize amounts up to $5,000

For prize amounts $5,000 and below, please click here for the list of outlets available for prize claim. Available payment modes include PayNow^NEW or cash collection at any outlet.

E-Ticket and Physical Ticket - For prize amounts above $5,000

Customers with E-Tickets
Visit our Singapore Pools Main Branch (210 Middle Road) for cheque collection. Submit your prize claim request via the eBetslip app before heading down to Singapore Pools Main Branch. Bring along your mobile phone in which your E-Tickets are saved and an original photo identification document (NRIC for Singaporean/PR or passport for foreigners) bearing your name and identification matching that of your bank records and submitted claim request.

Customers with physical tickets
Visit any outlet of Singapore Pools for PayNow^NEW collection (up to $20,000) or Singapore Pools Main Branch (210 Middle Road) for PayNow^NEW collection (up to $200,000), or cheque collection. Bring along your winning tickets and an original photo identification document (NRIC for Singaporean/PR or passport for foreigners) bearing your name and identification matching that of your bank records.

For cheque collection, visit our Singapore Pools Main Branch (210 Middle Road). Available Mondays to Fridays, 8am - 4.30pm, excluding Public Holidays. Please expect longer waiting times on Mondays and Thursdays due to larger volume of claimants expected.

Unclaimed prizes

Unclaimed prizes (after 180 days, including weekends and public holidays, from the date of the draw or conclusion of event) will be channeled to donations and grants managed by the Tote Board.

Have more questions?
Check out FAQs about tickets & prize claim.

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