Only the holder of a winning ticket is entitled to claim the prize payable on that ticket. A claim made by someone who does not have a winning ticket will not be entertained.
Prizes must be claimed within 180 days (including weekends and public holidays) from the date of the draw or conclusion of event.
When to claim prize
Lottery bets
From the following day after the draw, during operational hours listed here.
Sports bets
As soon as results are verified.
Horse Racing bets
Locations |
Prize claim timing |
|---|---|
|
Singapore Racecourse, Horse Racing betting centres & Livewire venues |
As soon as results are verified. |
|
Singapore Pools branches |
Available from the following day after the race. Race days Mon to Sat: During branch operating hours. Sun: During branch operating hours, up to 5pm. Non-race days Daily: During branch operating hours, up to 5pm. |
|
Lottery Lobbies (public area at Horse Racing betting centres) |
Available from the following day after the race. Daily: 10.30am to 6pm. |
Where to claim prize
E-Ticket - For prize amounts up to $5,000
For E-Ticket prize amounts up to $5,000, you may request for the claim at our E-Ticket enabled outlets . Each transaction you may claim up to $200,000 with multiple E-Tickets of prize amounts up to $5,000.
Physical Ticket - For prize amounts up to $5,000
For prize amounts up to $5,000, please click here for the list of outlets available for prize claim.
E-Ticket and Physical Ticket - For prize amounts above $5,000
Visit our Singapore Pools Main Branch (210 Middle Road) for cheque collection. Available Mondays to Fridays, 8am - 4.30pm, excluding Public Holidays.
Customers with E-Tickets - Send in your claim request before heading down to Singapore Pools Main Branch. Bring along your mobile phone in which your E-Tickets are saved and an original photo identification document (NRIC for Singaporean/PR or passport for foreigners) bearing your name and identification matching that of your bank records and submitted claim request.
Customers with physical tickets - Bring along your winning tickets and an original photo identification document (NRIC for Singaporean/PR or passport for foreigners) bearing your name and identification matching that of your bank records.
Please expect longer waiting times on Mondays and Thursdays due to larger volume of claimants expected.
Unclaimed prizes
Unclaimed prizes (after 180 days, including weekends and public holidays, from the date of the draw or conclusion of event) will be channeled to donations and grants managed by the Tote Board.
Have more questions?
Check out FAQs about tickets & prize claim.
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