Tickets and prize claim

Only the holder of a winning ticket is entitled to claim the prize payable on that ticket. A claim made by someone who does not have a winning ticket will not be entertained.

Prizes must be claimed within 180 days (including weekends and public holidays) from the date of the draw or conclusion of event.

If you have placed your winning lottery bet at our outlets, you can collect your winnings from the following day after the draw during operational hours.

Find out more on the operational hours.

Sports winnings are available as soon as results are verified. If you have placed your winning sports bet at our outlets, you can collect your winnings as soon as results are verified, at any time during operational hours.

Find out more on the operational hours.

You can collect your Horse Racing winning at:

• Betting centres & Livewire venues as soon as results are verified.

• Lottery Lobbies (public area at Betting centres) daily from 10am to 6pm, from the following day after the race.

• Selected Singapore Pools branches from the following day after the race, at any time during operational hours.

Locate our selected Singapore Pools outlets.

For prize amounts $5,000 and below, visit any Singapore Pools outlet for cash collection or collection via PayNow.

For prize amounts above $5,000, visit any outlet of Singapore Pools for collection via PayNow (up to $20,000), or Singapore Pools Main Branch for collection via PayNow (up to $200,000) or cheque collection.

For prize collection at Singapore Pools Main Branch, it is available from Mondays to Fridays, 8am to 4.30pm, excluding Public Holidays. For cheque collection, please bring along your winning tickets and an original photo identification document (NRIC for Singaporean/PR or passport for foreigners) bearing your name and identification matching that of your bank records for prize claim.

For prize amounts $5,000 and below, visit any Singapore Pools outlet for cash collection or collection via PayNow.

For prize amounts above $5,000, visit any outlet of Singapore Pools for collection via PayNow (up to $20,000), or Singapore Pools Main Branch for collection via PayNow (up to $200,000) or cheque collection.

For prize collection at Singapore Pools Main Branch, it is available from Mondays to Fridays, 8am to 4.30pm, excluding Public Holidays.

For cheque collection, please bring along your winning tickets and an original photo identification document (NRIC for Singaporean/PR or passport for foreigners) bearing your name and identification matching that of your bank records for prize claim.

For winning ticket with multiple draw dates, you can present it for prize claim and an exchanged ticket will be provided if there is any outstanding draw(s). Prize claims will not be available on the same day as the outstanding draw after 6.05pm.

For prize amounts up to $5,000, you can claim your E-Ticket via PayNow using your NRIC or mobile number at our selected E-Ticket enabled outlet. You can claim multiple E-Ticket of prize amounts up to $5,000 in one transaction which do not exceed $200,000.

For prize amounts above $5,000, visit our Singapore Pools Main Branch from Mondays to Fridays, 8am to 4.30pm, excluding Public Holidays. Send in your claim request within the eBetslip app before heading down to Singapore Pools Main Branch and bring along your mobile phone in which your E-Ticket are saved and an original photo identification document (NRIC for Singaporean/PR or passport for foreigners) bearing your name and identification matching that of your bank records and submitted claim request.

Locate our E-Ticket enabled outlet.

For prize amounts up to $5,000, you can claim your E-Ticket via PayNow using your NRIC or mobile number at our selected E-Ticket enabled outlet. You can claim multiple E-Ticket of prize amounts up to $5,000 in one transaction which do not exceed $200,000.

For prize amounts above $5,000, visit our Singapore Pools Main Branch from Mondays to Fridays, 8am to 4.30pm, excluding Public Holidays. Send in your claim request within the eBetslip app before heading down to Singapore Pools Main Branch and bring along your mobile phone in which your E-Ticket are saved and an original photo identification document (NRIC for Singaporean/PR or passport for foreigners) bearing your name and identification matching that of your bank records and submitted claim request.

Locate our E-Ticket enabled outlet.

If you have placed your winning lottery bet online, with your Singapore Pools Account, winnings are automatically credited into your account. In general, funds will be credited within 12hrs after results are verified. You can then withdraw the winnings.

Find out more about withdrawing funds from your account.

Sports winnings are available as soon as results are verified. If you have placed your winning sports bet online, with your Singapore Pools Account, winnings are automatically credited into your account. In general, funds will be credited within 60min after results are verified. You can then withdraw the winnings.

Find out more about withdrawing funds from your account.

If you have placed your winning Horse Racing bets online, with your Singapore Pools Account, winnings are automatically credited into your account. In general, funds will be credited within 30min after results are verified. You can then withdraw the winnings.

Find out more about withdrawing funds from your account.

To qualify for payment of any prize under the Game Rules, a winning ticket must, amongst other conditions, not be torn, mutilated or defaced in any way. Customers are advised to keep their tickets in good condition.

In compliance with the Personal Data Protection Act, we will not allow customers to browse through the CCTV footages. The CCTVs at our outlets are for general security surveillance only. They are not intended to capture close-ups of customers' faces for identity verification. As with most CCTV systems, footages will be written over after some time or when the memory is full.

We will only release the video footages under Court Order or as required by the law to assist Police investigation.

Under our Game Rules, we have to honour prize payment to whoever presents a valid winning ticket. Hence, we cannot withhold prize payment as and when someone furnishes us with a police report on the purported loss or theft of his/her tickets.

Also, to uphold our strict information security standards, staff are not allowed to review or extract transaction records as that may compromise the integrity of our system. The only time we will access the system is to comply with a Court Order or as required by the law to assist police investigation.

To access your eBetslip profile and E-Tickets, your 6-digit PIN is required. Without the PIN, the person in possession of your mobile phone will not be able to assess your profile, including E-Tickets. You may retrieve your profile using another mobile device and gain access to your E-Tickets with your PIN.

To access your eBetslip profile and E-Tickets, your 6-digit PIN is required. Anyone who dishonestly accessed others' profile or claims the prize for his or her own interest by unlawful means may be in violation of the law. You should lodge a police report, if your profile/E-Tickets have been accessed by an unauthorized user. Singapore Pools will access the system to comply with a Court Order or as required by the law to assist Police investigation.

It is your responsibility to safeguard your PIN. Singapore Pools will not be responsible if you willingly share your PIN or set a PIN that can be easily deciphered.

Our tickets are bearer tickets, which means it is like cash, regardless of any marking or writing on it. We are not responsible for ascertaining whether a lottery ticket held by someone could belong to another person. Under our Game Rules, we shall honour prize payment to the holder of the valid winning ticket within the 180 days' claim period.

If you have found a winning ticket, please hand it to the police yourself. Anyone who dishonestly claims the prize for his or her own interest may be in violation of the law as it may be construed as dishonest misappropriation of property.

Unclaimed prizes (after 180 days, including weekends and public holidays, from the date of the draw or conclusion of event) will be channeled to donations and grants managed by the Tote Board.

Log in to the eBetslip app and go to [User] > [E-Ticket]. All your winning E-Ticket will be listed under the [Unclaimed] tab.

Under the E-Ticket section, all your winning E-Ticket will be listed under the [Unclaimed] tab. Select [Claim All] to claim your winnings.

Submissions for prize claim by cheque will only be valid till the end of the current or next cheque operation day. By submitting a claim request in the app it does not mean the claim is completed. You must still claim and collect your E-Ticket winnings by cheque at Singapore Pools Main Branch physically.

Even if the claim request expires, the winning E-Ticket will be enabled for you to claim again, as long as it is within the 180-day prize claim period.

You can find out the status of your E-Ticket within the eBetslip app under [User] > [E-Ticket].

If the E-Ticket status is [Expired], your E-Ticket has exceeded 180 days prize claim period. By submitting a claim request in the app it does not mean the claim is completed. You must still claim and collect your E-Ticket winnings by cheque at Singapore Pools Main Branch physically.

If the E-Ticket status is [Claim Failed], please contact our Customer Service at 6786 6688. It could be due to technical issues.

You need to register with PayNow and link your bank account in order to claim your E-Ticket winnings for prize amounts up to $5,000. You can use either your mobile number or NRIC number to register.

PayNow crediting of funds is usually instantaneous. However, there may be exceptional cases of delay due to technical issues on the bank's side.

If you still have not received the winnings in your PayNow linked bank account after a prolonged period, please contact our Customer Service at 6786 6688.

PayNow is a convenient cashless payment method that you can choose to claim prizes with a physical ticket via a PayNow NRIC linked account, subject to payment limit by Singapore Pools.

You may refer here for more details.

For prize amounts $5,000 and below, visit any Singapore Pools outlet for cash collection or collection via PayNow.

For prize amounts above $5,000, visit any outlet of Singapore Pools for collection via PayNow (up to $20,000), or Singapore Pools Main Branch for collection via PayNow (up to $200,000) or cheque collection.

We only accept PayNow NRIC linked account for prize claim with physical ticket.

There will be $0.10 fee applies to each transaction.

PayNow transactions may be rejected for reasons such as bank connectivity problems or unavailability of the registered PayNow account.

Singapore Pools will investigate the case and get back to you within three to five working days.