Tickets and prize claim

  • How do I collect my winnings after placing bets at outlets?

    Only the holder of a winning ticket is entitled to claim the prize payable on that ticket. A claim made by someone who does not have a winning ticket will not be entertained.

    Prizes must be claimed within 180 days (including weekends and public holidays) from the date of the draw or conclusion of event.

  • When can I collect my lottery winnings after I bet at outlet?

    If you have placed your winning lottery bet at our outlets, you can collect your winnings from the following day after the draw during operational hours.

    Find out more on the operational hours.

  • When can I collect my sports winnings after I bet at outlet?

    Sports winnings are available as soon as results are verified. If you have placed your winning sports bet at our outlets, you can collect your winnings as soon as results are verified, at any time during operational hours.

    Find out more on the operational hours.

  • When can I collect my Horse Racing winnings after I bet at outlet?

    You can collect your Horse Racing winning at:

    • Singapore Racecourse, Off-Course Betting centres & Livewire venues as soon as results are verified.

    • Lottery Lobbies (public area at Off-Course Betting centres) daily from 10.30am to 6pm, from the following day after the race.

    • Selected Singapore Pools branches from the following day after the race, at any time during operational hours.

    Locate our selected Singapore Pools outlets.

  • How can I collect my lottery winnings for a physical ticket?

    For prize amounts up to $5,000, visit any Singapore Pools branch for cash collection.

    For prize amounts above $5,000, visit our Singapore Pools Main Branch for cheque collection from Mondays to Fridays, 8am to 4.30pm, excluding Public Holidays, with your winning tickets and an original photo identification document (NRIC for Singaporean/PR or passport for foreigners) bearing your name and identification matching that of your bank records.

  • How can I collect my sports winnings for a physical ticket?

    For prize amounts up to $5,000, visit any Singapore Pools branch for cash collection.

    For prize amounts above $5,000, visit our Singapore Pools Main Branch for cheque collection from Mondays to Fridays, 8am to 4.30pm, excluding Public Holidays, with your winning tickets and an original photo identification document (NRIC for Singaporean/PR or passport for foreigners) bearing your name and identification matching that of your bank records.

  • How can I collect my Horse Racing winnings for a physical ticket?

    For prize amounts up to $5,000, visit any Singapore Pools branch for cash collection.

    For prize amounts above $5,000:

    • Visit the Singapore Racecourse or Off-Course Betting centres for cash collection of prize amounts up to $20,000.

    • Visit our Singapore Pools Main Branch for cheque collection from Mondays to Fridays, 8am to 4.30pm, excluding Public Holidays, with your winning tickets and an original photo identification document (NRIC for Singaporean/PR or passport for foreigners) bearing your name and identification matching that of your bank records.

  • Can I claim my lottery winnings if my ticket has both a resulted draw and an outstanding draw?

    For winning ticket with multiple draw dates, you can present it for prize claim and an exchanged ticket will be provided if there is any outstanding draw(s). Prize claims will not be available on the same day as the outstanding draw after 6.05pm.

  • How can I collect my lottery winnings for E-Ticket?

    For prize amounts up to $5,000, you can claim your E-Ticket via PayNow using your NRIC or mobile number at our selected E-Ticket enabled outlet. You can claim multiple E-Ticket of prize amounts up to $5,000 in one transaction which do not exceed $200,000.

    For prize amounts above $5,000, visit our Singapore Pools Main Branch from Mondays to Fridays, 8am to 4.30pm, excluding Public Holidays. Send in your claim request within the eBetslip app before heading down to Singapore Pools Main Branch and bring along your mobile phone in which your E-Ticket are saved and an original photo identification document (NRIC for Singaporean/PR or passport for foreigners) bearing your name and identification matching that of your bank records and submitted claim request.

    Locate our E-Ticket enabled outlet.

  • How can I collect my sports winnings for E-Ticket?

    For prize amounts up to $5,000, you can claim your E-Ticket via PayNow using your NRIC or mobile number at our selected E-Ticket enabled outlet. You can claim multiple E-Ticket of prize amounts up to $5,000 in one transaction which do not exceed $200,000.

    For prize amounts above $5,000, visit our Singapore Pools Main Branch from Mondays to Fridays, 8am to 4.30pm, excluding Public Holidays. Send in your claim request within the eBetslip app before heading down to Singapore Pools Main Branch and bring along your mobile phone in which your E-Ticket are saved and an original photo identification document (NRIC for Singaporean/PR or passport for foreigners) bearing your name and identification matching that of your bank records and submitted claim request.

    Locate our E-Ticket enabled outlet.

  • When and how can I collect my lottery winnings after I bet online?

    If you have placed your winning lottery bet online, with your Singapore Pools Account, winnings are automatically credited into your account. In general, funds will be credited within 12hrs after results are verified. You can then withdraw the winnings.

    Find out more about withdrawing funds from your account.

  • When and how can I collect my sports winnings after I buy online?

    Sports winnings are available as soon as results are verified. If you have placed your winning sports bet online, with your Singapore Pools Account, winnings are automatically credited into your account. In general, funds will be credited within 60min after results are verified. You can then withdraw the winnings.

    Find out more about withdrawing funds from your account.

  • Where and how can I collect my Horse Racing winnings online?

    If you have placed your winning Horse Racing bets online, with your Singapore Pools Account, winnings are automatically credited into your account. In general, funds will be credited within 30min after results are verified. You can then withdraw the winnings.

    Find out more about withdrawing funds from your account.

  • I tore my ticket accidentally. Can I still claim the prize?

    To qualify for payment of any prize under the Game Rules, a winning ticket must, amongst other conditions, not be torn, mutilated or defaced in any way. Customers are advised to keep their tickets in good condition.

  • Can I look through the CCTV footages of your outlet to prove I had bought a ticket or an E-Ticket?

    In compliance with the Personal Data Protection Act, we will not allow customers to browse through the CCTV footages. The CCTVs at our outlets are for general security surveillance only. They are not intended to capture close-ups of customers' faces for identity verification. As with most CCTV systems, footages will be written over after some time or when the memory is full.

    We will only release the video footages under Court Order or as required by the law to assist Police investigation.

  • My winning ticket has been stolen. Can Singapore Pools withhold prize payment to stop someone else from claiming it?

    Under our Game Rules, we have to honour prize payment to whoever presents a valid winning ticket. Hence, we cannot withhold prize payment as and when someone furnishes us with a police report on the purported loss or theft of his/her tickets.

    Also, to uphold our strict information security standards, staff are not allowed to review or extract transaction records as that may compromise the integrity of our system. The only time we will access the system is to comply with a Court Order or as required by the law to assist police investigation.

  • I lost my mobile phone. Can Singapore Pools withhold prize payment to stop someone else from claiming prizes with my E-Ticket?

    To access your eBetslip profile and E-Tickets, your 6-digit PIN is required. Without the PIN, the person in possession of your mobile phone will not be able to assess your profile, including E-Tickets. You may retrieve your profile using another mobile device and gain access to your E-Tickets with your PIN.

  • My winning E-Ticket have been claimed by someone else. How?

    To access your eBetslip profile and E-Tickets, your 6-digit PIN is required. Anyone who dishonestly accessed others' profile or claims the prize for his or her own interest by unlawful means may be in violation of the law. You should lodge a police report, if your profile/E-Tickets have been accessed by an unauthorized user. Singapore Pools will access the system to comply with a Court Order or as required by the law to assist Police investigation.

    It is your responsibility to safeguard your PIN. Singapore Pools will not be responsible if you willingly share your PIN or set a PIN that can be easily deciphered.

  • What happens if a person tries to claim the prize with a ticket that does not belong to him or her?

    Our tickets are bearer tickets, which means it is like cash, regardless of any marking or writing on it. We are not responsible for ascertaining whether a lottery ticket held by someone could belong to another person. Under our Game Rules, we shall honour prize payment to the holder of the valid winning ticket within the 180 days' claim period.

  • What if I picked up a prize winning ticket?

    If you have found a winning ticket, please hand it to the police yourself. Anyone who dishonestly claims the prize for his or her own interest may be in violation of the law as it may be construed as dishonest misappropriation of property.

  • What happens to prizes that were not claimed?

    Unclaimed prizes (after 180 days, including weekends and public holidays, from the date of the draw or conclusion of event) will be channeled to donations and grants managed by the Tote Board.

  • How do I know if I have a winning E-Ticket?

    Log in to the eBetslip app and go to [User] > [E-Ticket]. All your winning E-Ticket will be listed under the [Unclaimed] tab.

  • How do I claim my E-Ticket winnings?

    Under the E-Ticket section, all your winning E-Ticket will be listed under the [Unclaimed] tab. Select [Claim All] to claim your winnings.

  • What happens if I submit a cheque claim request from the eBetslip app but do not go on to claim it?

    Submissions for prize claim by cheque will only be valid till the end of the current or next cheque operation day. By submitting a claim request in the app it does not mean the claim is completed. You must still claim and collect your E-Ticket winnings by cheque at Singapore Pools Main Branch physically.

  • I have submitted my claim request, but I have no time to go Singapore Pools Main Branch to collect my cheque today. What will happen to my E-Ticket?

    Even if the claim request expires, the winning E-Ticket will be enabled for you to claim again, as long as it is within the 180-day prize claim period.

  • I have submitted a claim request by cheque but the claim fails when I attempt to collect the cheque in person.

    You can find out the status of your E-Ticket within the eBetslip app under [User] > [E-Ticket].

    If the E-Ticket status is [Expired], your E-Ticket has exceeded 180 days prize claim period. By submitting a claim request in the app it does not mean the claim is completed. You must still claim and collect your E-Ticket winnings by cheque at Singapore Pools Main Branch physically.

    If the E-Ticket status is [Claim Failed], please contact our Customer Service at 6786 6688. It could be due to technical issues.

  • What happens if I do not have PayNow?

    You need to register with PayNow and link your bank account in order to claim your E-Ticket winnings for prize amounts up to $5,000. You can use either your mobile number or NRIC number to register.

  • I have made a PayNow claim successfully, and the E-Ticket status is now [Settled]. However, I did not receive the funds in my PayNow linked bank account?

    PayNow crediting of funds is usually instantaneous. However, there may be exceptional cases of delay due to technical issues on the bank's side.

    If you still have not received the winnings in your PayNow linked bank account after a prolonged period, please contact our Customer Service at 6786 6688.

  • Why is there a transaction fee when I claim my E-Ticket winnings?

    A $0.10 transaction fee is imposed by the banks for using the e-payment services.