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How do I collect my winnings after placing bets at outlets?
Only the holder of a winning ticket is entitled to claim the prize payable on that ticket. A claim made by someone who does not have a winning ticket will not be entertained.
Prizes must be claimed within 180 days (including weekends and public holidays) from the date of the draw or conclusion of event.
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When can I collect my lottery winnings after I bet at outlet?
If you have placed your winning lottery bet at our outlets, you can collect your winnings from the following day after the draw during operational hours.
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When can I collect my sports winnings after I bet at outlet?
Sports winnings are available as soon as results are verified. If you have placed your winning sports bet at our outlets, you can collect your winnings as soon as results are verified, at any time during operational hours.
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When can I collect my Horse Racing winnings after I bet at outlet?
You can collect your Horse Racing winning at:
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Betting centres & Livewire venues as soon as results are verified.
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Lottery Lobbies (public area at Betting centres) daily from 10am to 6pm, from the following day after the race.
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Selected Singapore Pools branches from the following day after the race, at any time during operational hours.
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How can I collect my lottery or sports winnings with a physical ticket?
For prize amounts $5,000 and below, visit any Singapore Pools outlet for cash collection or collection via PayNow.
For prize amounts above $5,000, visit any outlet of Singapore Pools for collection via PayNow (up to $20,000), or Singapore Pools Main Branch for collection via PayNow (up to $200,000) or cheque collection.
For prize collection at Singapore Pools Main Branch, it is available from Mondays to Fridays, 8am to 4.30pm, excluding Public Holidays. For cheque collection, please bring along your winning tickets and an original photo identification document (NRIC for Singaporean/PR or passport for foreigners) bearing your name and identification matching that of your bank records for prize claim.
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How can I collect my Horse Racing winnings with a physical ticket?
For prize amounts $5,000 and below, visit any Singapore Pools outlet for cash collection or collection via PayNow.
For prize amounts above $5,000, visit any outlet of Singapore Pools for collection via PayNow (up to $20,000), or Singapore Pools Main Branch for collection via PayNow (up to $200,000) or cheque collection.
For prize collection at Singapore Pools Main Branch, it is available from Mondays to Fridays, 8am to 4.30pm, excluding Public Holidays.
For cheque collection, please bring along your winning tickets and an original photo identification document (NRIC for Singaporean/PR or passport for foreigners) bearing your name and identification matching that of your bank records for prize claim.
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Can I claim my lottery winnings if my ticket has both a resulted draw and an outstanding draw?
For winning ticket with multiple draw dates, you can present it for prize claim and an exchanged ticket will be provided if there is any outstanding draw(s). Prize claims will not be available on the same day as the outstanding draw after 6.05pm.
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When and how can I collect my lottery winnings after I bet online?
If you have placed your winning lottery bet online, with your Singapore Pools Account, winnings are automatically credited into your account. In general, funds will be credited within 12hrs after results are verified. You can then withdraw the winnings.
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When and how can I collect my sports winnings after I buy online?
Sports winnings are available as soon as results are verified. If you have placed your winning sports bet online, with your Singapore Pools Account, winnings are automatically credited into your account. In general, funds will be credited within 60min after results are verified. You can then withdraw the winnings.
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Where and how can I collect my Horse Racing winnings online?
If you have placed your winning Horse Racing bets online, with your Singapore Pools Account, winnings are automatically credited into your account. In general, funds will be credited within 30min after results are verified. You can then withdraw the winnings.
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I tore my ticket accidentally. Can I still claim the prize?
To qualify for payment of any prize under the Game Rules, a winning ticket must, amongst other conditions, not be torn, mutilated or defaced in any way. Customers are advised to keep their tickets in good condition.
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Can I look through the CCTV footages of your outlet to prove I had bought a ticket?
In compliance with the Personal Data Protection Act, we will not allow customers to browse through the CCTV footages. The CCTVs at our outlets are for general security surveillance only. They are not intended to capture close-ups of customers' faces for identity verification. As with most CCTV systems, footages will be written over after some time or when the memory is full.
We will only release the video footages under Court Order or as required by the law to assist Police investigation.
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My winning ticket has been stolen. Can Singapore Pools withhold prize payment to stop someone else from claiming it?
Under our Game Rules, we have to honour prize payment to whoever presents a valid winning ticket. Hence, we cannot withhold prize payment as and when someone furnishes us with a police report on the purported loss or theft of his/her tickets.
Also, to uphold our strict information security standards, staff are not allowed to review or extract transaction records as that may compromise the integrity of our system. The only time we will access the system is to comply with a Court Order or as required by the law to assist police investigation.
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What happens if a person tries to claim the prize with a ticket that does not belong to him or her?
Our tickets are bearer tickets, which means it is like cash, regardless of any marking or writing on it. We are not responsible for ascertaining whether a lottery ticket held by someone could belong to another person. Under our Game Rules, we shall honour prize payment to the holder of the valid winning ticket within the 180 days' claim period.
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What if I picked up a prize winning ticket?
If you have found a winning ticket, please hand it to the police yourself. Anyone who dishonestly claims the prize for his or her own interest may be in violation of the law as it may be construed as dishonest misappropriation of property.
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What happens to prizes that were not claimed?
Unclaimed prizes (after 180 days, including weekends and public holidays, from the date of the draw or conclusion of event) will be channeled to donations and grants managed by the Tote Board.
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What is PayNow for Prize claims? How does it work?
PayNow is a convenient cashless payment method that you can choose to claim prizes with a physical ticket via a PayNow NRIC linked account, subject to payment limit by Singapore Pools.
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What is the maximum amount for prize claims using PayNow?
You may refer here for more details.
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Which outlet can I use PayNow for prize claim?
For prize amounts $5,000 and below, visit any Singapore Pools outlet for cash collection or collection via PayNow.
For prize amounts above $5,000, visit any outlet of Singapore Pools for collection via PayNow (up to $20,000), or Singapore Pools Main Branch for collection via PayNow (up to $200,000) or cheque collection.
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Can I claim prize with physical ticket via mobile number linked PayNow account?
We only accept PayNow NRIC linked account for prize claim with physical ticket.
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Are there any charges to use PayNow for prize claim?
There will be $0.10 fee applies to each transaction.
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Why are my PayNow claims being rejected?
PayNow transactions may be rejected for reasons such as bank connectivity problems or unavailability of the registered PayNow account.
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The staff has successfully validated the winning ticket and confirmed the transfer of the winning payout to my PayNow as successful, but the money did not credit to my bank. How long do I need to wait for the money to be credited to my bank?
Singapore Pools will investigate the case and get back to you within three to five working days.