Meet Phyllis, a member of Singapore Pools' Transformation Office team. With a passion for innovation and a knack for creative problem-solving, Phyllis has been instrumental in driving transformation and excellence within the organization.
Phyllis's journey with Singapore Pools began in 2021, when she joined the company through the SG United Traineeship programme. Since then, she has grown from a fresh graduate to a confident professional, executing proof-of-concepts, driving new technologies, and enhancing the company's fight against illegal operators.
One of Phyllis's most notable achievements is her work on a self-service kiosk prototype, which won the CEO Innovation Award in 2023. This innovative project aimed to redefine the customer journey by seamlessly bridging retail and remote experiences.
Phyllis's journey is a testament to Singapore Pools' commitment to innovation and employee development. As part of the Transformation Office, Phyllis continues to inspire innovation and push boundaries, driving positive change within the organization and the community.