We aim to provide our winners with a positive winning experience. In line with our duty of care towards customers, we wish to help prize winners become winners in life through good management of their prize money.
Singapore Pools is committed to be a world-class responsible gaming company. Our professional conduct and business behaviours must be upheld to the very highest standards, ensuring a fair and safe gambling experience to protect our customers.
We care about our customers, so we will proactively remind them to play responsibly, and how to get help should they ever need it. The education of our customers to make informed decisions is the cornerstone of Responsible Gaming.
Singapore Pools has been a World Lottery Association Level 4 Responsible Gaming Framework certified operator since 2012, the highest global level of accreditation. We enable a safe and responsible environment with customer care measures in place across both our retail and online channels.
It is illegal for any person under the age of 18 to participate in any form of gambling at our outlets, including prize claims. ID verification may be required. To enter our Livewire venues, customers must be 21 and above.
Payment via credit cards or credit facilities for bet placements are not accepted across both our retail and online channels.
Safer Play messages and reminders are prominently displayed in all our retail outlets and online channels, and the Play Responsibly logo appears in all our communication materials, including our bet slips and tickets.
Access a suite of Safer Play tools and features with eBetslip to help you manage your play.
To help you better manage your funds for betting, use the Expense Tracker to set a Monthly Expenditure Limit. Use the Budget Calculator for guidance in setting an appropriate limit and to self-adjust your limit to be in better control.
You will be notified when you exceed 50%, 75% or reached 100% of your Monthly Expenditure Limit.
Track your Monthly Expenditure Limit utilisation and total payouts.
Get up-to-date records on demand of your betting and payouts for up to 6 months. Simply select the transaction type and filter the time period you wish to view.
View a snapshot of your betting activities, limit utilisation, and product expenditure trends.
Access a suite of Safer Play tools and features with your Singapore Pools Account to help you manage your play.
To open a Singapore Pools Account, customers must be aged 21 and above. Various verification checks, including ID and exclusion checks, are also put in place for the account application process.
To help you better manage your funds for account betting, a Monthly Deposit and a Monthly Betting Limit must be set. Use the Budget Calculator for guidance in setting appropriate limits.
The maximum amount that you may deposit into your account every calendar month.
The maximum amount that you can use to bet from your account every calendar month.
You can adjust your Monthly Deposit and Betting Limits by, Logging into your Singapore Pools Account; OR Contacting Customer Service Line at (65) 6786 6688 for assistance
You can also adjust to a higher betting limit temporarily through your account. The higher betting limit will be reverted to the previous limit automatically, after the chosen validity period.
Any increment will take effect only after 24 hours, and any reduction is effected immediately.
You will be notified when you exceed 50%, 75% or reached 100% of your Monthly Deposit and Betting Limits.
Track your Monthly Deposit and Betting Limit utilisation.
Get up-to-date records on demand of your betting, deposits, and payouts for up to 6 months. Simply select the transaction type and filter the time period you wish to view.
View a snapshot of your betting activities, limit utilisation, and product expenditure trends.
Use the Product Selection feature to customise the betting products you wish to view and place bets on after login.
A time counter is displayed on every page of our online channels to indicate the amount of time that has elapsed since you have logged into your Singapore Pools Account.
This award-winning player risk profiling tool categorises Singapore Pools Account customers into different groups based on their risk propensity to problem gambling as exhibited through their online betting behaviour. Depending on their risk zones, tailored reminders will be displayed to create awareness and to encourage our customers towards safer gambling habits.
We care about our customers and will send reminders on Safer Play to our customers, as excessive gambling can affect you and your loved ones.
Our product design and communications strategy put Safer Play principles first. We design our games in a manner that will not be likely to encourage excessive or irresponsible play.
No product designed to attract persons under the age of 18
Low minimum bet amount
Modest jackpot sizes relative to international standards, e.g. the Cascade Draw feature to ensure that if there is no winner by the fourth draw, the jackpot will go to the next winning prize level
Conservative range of sports and horse racing bet types available for betting
Do not play up the rewards of gambling to avoid encouraging addiction
Carry only factual and essential information in our mass media notices
Adhere to guidelines on the use of words, tone, imagery, and style
Communication materials are largely confined within our retail outlets and online channels
Our Care for Winners Programme is launched in partnership with the Monetary Authority of Singapore's (MAS) MoneySENSE, the national financial education initiative.
Customers who claim prizes of S$5,000 and above are provided with information on financial planning tips and Safer Play messages that advise them to:
Be debt-free and pay off any outstanding loans, especially the ones that incur higher interest charges, first
Draw up a budget for expenses, avoid drastic lifestyle changes, and think twice before spending excessively
Identify and fulfil financial goals such as plans for post-retirement income or children's educational expenses
Invest wisely by understanding the features, costs, limitations and potential risks involved for different types of savings plans and investment instruments
Consider sharing the joy by helping those in need
We aim to provide our winners with a positive winning experience. In line with our duty of care towards customers, we wish to help prize winners become winners in life through good management of their prize money.