How, Where & When to Claim a Prize

Only the holder of a winning ticket is entitled to claim the prize payable on that ticket. A claim made by someone who does not have a winning ticket will not be entertained.

Prizes must be claimed within 180 days (including weekends and public holidays) from the date of the draw or conclusion of event.

When to claim prize

Lottery bets

From the following day after the draw, anytime during operational hours.

Sports bets

As soon as results are verified.

Where to claim prize

For prize amounts up to $5,000

Visit any Singapore Pools branch for cash collection.

Locate an outlet.

For prize amounts above $5,000

Visit our Singapore Pools Main Branch (210 Middle Road) for cheque collection. Available Mondays to Fridays, 8am - 4.30pm, excluding Public Holidays.

Bring along your winning ticket and an original photo identification document (NRIC for Singaporean/PR or passport for foreigners) bearing your name and identification matching that of your bank records.

Please expect longer waiting times on Mondays and Thursdays due to larger volume of claimants expected.

Unclaimed prizes

Unclaimed prizes (after 180 days, including weekends and public holidays, from the date of the draw or conclusion of event) will be channeled to donations and grants managed by the Tote Board.

Have more questions?
Check out FAQs about tickets & prize claim.