Deposits and withdrawals

  • How can I deposit funds to my account?

    There are four ways to deposit funds into your account.

    • online, through bank link

    • online, through PayNow

    • online, through eNETS

    • by cash or NETS deposit at Singapore Pools branches

  • Is there any fee to deposit funds?

    Deposit methods that involve a third-party service come with a fee:

    • online, through eNETS - $0.80 fee applies for each deposit

    • by bank link - $0.10 fee applies for each transfer

    • by NETS deposit at Singapore Pools branches - $0.20 fee applies for each transaction

    Deposit methods that do not involve any third-party service are free of charge:

    • by cash deposit at Singapore Pools branches

  • What is eNETS? Is there a fee for using it?

    eNETS enables internet banking users to make real-time payments from bank accounts. Participating banks include DBS/POSB, OCBC, Standard Chartered Bank and UOB.

    Deposit amount must be at least $100 and in multiples of $10.

    A $0.80 fee applies for each deposit. This fee goes to third-party service providers and administrators of the service.

    Refer to the eNETS website for more information.

  • How will I know if my eNETS transaction is successful?

    Upon a successful eNETS transaction, you will see an acknowledgment page from eNETS. Exit by selecting 'I'm Done.'.

    You will then see an acknowledgment page from Singapore Pools.

  • Why can't Singapore Pools absorb the eNETS fee?

    This fee goes to third-party service providers and administrators of the service.

    If you wish to avoid a fee, choose deposit methods that do not involve any third-party service:

    • by cash deposit at Singapore Pools branches

  • How do I set up a bank link for Singapore Pools Account?

    Only a personal DBS/POSB, OCBC and UOB bank account with no approved overdraft facilities will be accepted.

    You may set up bank link online through Singapore Pools account if your bank account is registered using the same ID number as your Singapore Pools account. If you are not able to set up bank link online through Singapore Pools account, please download and complete Application for Direct Debit Payment Authorisation Form.

    Mail the completed form to: Bras Basah Post Office P.O. Box 299 Singapore 911810. Processing time is 14 working days and you will receive a SMS upon activation of bank link.

  • What is bank link? Is there a fee for using it?

    Bank link connects your bank account to your Singapore Pools Account, which offers these features:

    • Bank Link Bet Payment (Sports & Lottery bets only)

      Automatically debit funds from bank account when SPA balance is insufficient for an attempted Sports or Lottery bet placement.

      This feature is not applicable for Horse Racing bets.

    • Instant Deposit

      Submit request online to immediately debit funds from bank account to deposit into your Singapore Pools Account.

    • Instant Withdrawal

      Submit request online to immediately withdraw from your Singapore Pools Account and credit funds into your bank account.

    $0.10 fee applies for each bank link transfer.

  • Why can't Singapore Pools absorb the bank transfer fee?

    This fee goes to third-party service providers and administrators of the service.

    If you wish to avoid a fee, choose deposit methods that do not involve any third-party service:

    • by cash deposit at Singapore Pools branches

  • How do I change my bank account for bank link?

    You need to terminate your existing bank link before you can set up a new bank link for your desired bank account.

    Please note that only a personal account with DBS/POSB, OCBC and UOB with no approved overdraft facilities will be accepted for bank link.

  • Can I use a credit card to deposit funds?

    No. Deposits using credit cards is not allowed.

  • How do I withdraw funds from my account?

    There are three withdrawal methods.

    • by bank link, available any time.

    • by PayNow, available any time

    • by submitting a request online, and then collecting funds at a Singapore Pools branch after filling up the withdrawal form.

  • How long does it take to withdraw funds from my account?

    By bank link

    Setting up a bank link allows instant transfer of winnings (if any) from your Singapore Pools account to your bank account. $0.10 applies for each withdrawal.

    Cash or cheque funds withdrawal

    After submitting a withdrawal request, bring along your NRIC or an official document containing your FIN within 48 hours. You will be required to fill up a withdrawal form at our branch before you proceed to the counter for collecting your funds in person.

    For withdrawal amounts up to $5,000, visit any Singapore Pools branch for cash collection.

    For withdrawal amounts above $5,000, visit our Singapore Pools Main Branch (210 Middle Road) for cheque collection. Available Mondays to Fridays, 8am - 4.30pm, excluding Public Holidays.


    Documents accepted

    Singaporean

    Foreigners

    Any of the original photo identification bearing your name and identification number:

    1. NRIC

    2. Singapore Driving License

    3. Passport

    4. Senior/Adult Concession Card

    5. SAF 11B/SPF/SCDF ID

    Cash withdrawal:

    1. Official document containing your FIN

    Cheque withdrawal:

    1. Official document containing your FIN AND

    2. Original photo identification (e.g. passport) bearing your name and identification number matching your bank records.

  • Why can't I use Instant Direct Debit to pay for horse racing bets?

    Due to system constraints, Horse Racing bets cannot be funded through bank link. Bank link can only be used for Sports and Lottery bets.

  • How do I terminate bank link?

    Download and complete Terminate Direct Debit Authorisation Form. Mail the completed form to: Bras Basah Post Office P.O. Box 299 Singapore 911810.

  • What is the maximum bank link transfer limit for deposit and withdrawal?

    Each bank link transfer is subject to a limit of up to $200,000 per transaction (including transaction fee).

    For deposits, the transfer is also subject to your Monthly Deposit Limit.

  • How long does it take for bank link application to be approved? How will I be notified?

    If you are setting up bank link online through Singapore Pools Account and your online banking service, you will be notified of the application status immediately upon successful online submission.

    If you are mailing the Application for Direct Debit Payment Authorisation Form, processing time will be about 14 working days and you will receive a SMS upon activation of bank link.

  • How long will it take for funds to be transferred after I have submitted a bank link deposit or withdrawal request?

    Bank link transfers, both deposits and withdrawals, are instant.

PayNow QR deposit

  • What is PayNow QR deposit? How does it work? List of participating banks?

    Singapore Pools Account customers can use PayNow to instantly deposit from their bank account into their Singapore Pools Account. Scan the QR code generated on the deposits page with any PayNow participating bank app.

    Please check The Association of Banks in Singapore for the latest list of participating banks.

  • Are there any charges?

    Refer to prevailing transaction charges here.

  • Why is my Singapore Pools Account balance not updated after PayNow QR deposit is successful reflected at my bank account?

    Deposit to your Singapore Pools account may be pending or may be rejected due to the following reasons:

    • Failed Account status check

    • Exceed Deposit limit

    • Duplicate transaction (Attempt to use same QR code more than once)

    Rejected PayNow deposit will be refunded to account holder’s designated bank.

    To check on deposit or refund status, click under My Account > Transaction History > Deposit > Payment or Refunds.

  • How long do I need to wait for refund to my bank account for rejected deposits?

    Singapore Pools will process it immediately, but the amount may take 3 to 5 working days to be refunded to your bank account.

  • Why are my deposits rejected? Will I incur any fee for rejected deposits?

    Deposit to your Singapore Pools account may be pending or may be rejected due to the following reasons:

    • Failed Account status check

    • Exceed Deposit limit

    • Duplicate transaction (Attempt to use same QR code more than once)

    Rejected PayNow deposit will be refunded to account holder’s designated bank.

    To check on deposit or refund status, click under My Account > Transaction History > Deposit > Payment or Refunds.

    For assistance, please contact Customer Service at 6786 6688.

    There is no fee for rejected deposits.

  • How do I cancel the QR codes generated?

    QR codes that have been generated cannot be cancelled. Please wait 10 minutes for the expiry of the QR code.

  • Why are funds deducted from my bank account but not deposited to my Singapore Pools account?

    Deposit to your Singapore Pools account may be pending or may be rejected due to the following reasons:

    • Failed Account status check

    • Exceed Deposit limit

    • Duplicate transaction (Attempt to use same QR code more than once)

    Rejected PayNow deposit will be refunded to account holder’s designated bank.

    To check on deposit or refund status, click under My Account > Transaction History > Deposit > Payment or Refunds.

    The deposit may be pending. Please check your transaction history for details. For assistance, please contact Customer Service at 6786 6688.

  • Can I use major payment institutions (Example: GrabPay, liquidpay, Singtel Dash or Xfers etc) to make payment for QR code?

    No, only use PayNow via PayNow participating banks.

  • How long is the PayNow QR code that I generated valid for deposit?

    The generated PayNow QR code must be scanned within 10 minutes. Login to designated bank app to import or scan before expiry. If it is expired, please generate a new QR code.

  • Can I re-use PayNow QR more than once?

    No, all QR codes are only valid for one-time use. Kindly generate a new QR code if it has expired or if you wish to deposit again.

  • What is the Maximum and Minimum amount for PayNow QR deposit?

    The Minimum deposit is $1 and the Maximum deposit amount is $199,999.00 (excluding transaction fees), in multiples of $1.

  • How do I adjust my bank PayNow limit?

    Kindly refer to your PayNow participating bank for more details on adjusting your limit.

PayNow Withdrawal

  • What is PayNow withdrawal? How does it work? List of participating banks?

    PayNow Withdrawal is an electronic funds transfer service to transfer funds from Singapore Pools Account via PayNow to your designated bank account linked to your NRIC/FIN or mobile number. The same NRIC/FIN or mobile number used must be the same as that registered for Singapore Pools Account.

    Please contact your preferred PayNow participating bank for assistance to setup PayNow linking to your NRIC/Fin or mobile number.

  • My Singapore Pools Account is registered using my FIN number but my Paynow is registered under my NRIC. How do I update?

    Please contact Customer Service at 6786 6688 or email us for the request to update your personal ID number.

  • Is there any charges?

    Refer to prevailing transaction charges here.

  • Can I withdraw to another bank account not linked to my NRIC/FIN/mobile number?

    No, you may only withdraw to your PayNow bank account registered in the same NRIC/FIN or mobile number following your Singapore Pools account.

  • Funds were withdrawn from my Singapore Pools Account but have not been transferred to my bank account?

    The withdrawal may be pending. Please check your transaction history for details. To check on Withdrawal status, click My Account > Transaction History > Withdrawal. For assistance, please contact Customer Service at 6786 6688.

  • How do I change the PayNow bank account linked to my NRIC/mobile number?

    Kindly refer to your PayNow participating bank for assistance.

  • What is the Maximum and Minimum withdrawal limit for PayNow withdrawal?

    The Minimum withdrawal is $0.11 and the Maximum withdrawal amount is $200,000 (including transaction fees).


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