Singapore Pools Account management

  • How do I update my contact information?

    For website

    After logging into your account, select the icon next to your username and select Account Update on the left navigation.

    For mobile app

    After logging into your account, click on the Account and select Account Update.

    Under Contact Information, you can update your:

    • Mobile number

    • Office number

    • Home number

    • Email address

    • Singapore residential address

    • Education level

    • Monthly income

    • Occupation

    • Industry

    • Preferred mode of communication

    • Sports betting bet slip preference

  • How do I opt in or out of receiving information on Singapore Pools' products and services?

    For website

    After logging into your account, select the icon next to your username and select Account Update on the left navigation.

    For mobile app

    After logging into your account, click on the Account and select Account Update.

    Under Contact Information, you can select what email newsletters you want to receive. You may choose more than one.

    You may also choose to receive information on other events and/or activities via email, post, phone or SMS. Such information could be notifications on Singapore Pools events and activities via email and/or SMS, and/or receipt of complimentary items.

    You can also choose not to select any, and we will not send you any information on products and services.

  • I've changed my name. How do I update this?

    Contact Customer Service at 6786 6688 or visit our Singapore Pools Head Office (210 Middle Road) on Mondays to Fridays, 8am - 5pm, excluding Public Holidays.

    Bring along your deed poll, NRIC or an official document containing your FIN, and other relevant documentation for verification.

  • I've changed my NRIC number or FIN. How do I update this?

    Contact Customer Service at 6786 6688 or visit our Singapore Pools Head Office (210 Middle Road) on Mondays to Fridays, 8am - 5pm, excluding Public Holidays.

    Bring along your NRIC or an official document containing your FIN, and other relevant documentation for verification.

  • How do I change my password for online access?

    For website

    After logging into your account, select the icon next to your username and select Account Update on the left navigation. Under Login Information, you can update your password.

    For mobile app

    After logging into your account, click on the Account and select "Change Online Betting Password".

  • How do I change my PIN for phone access?

    For website

    After logging into your account, select the icon next to your username and select Account Update on the left navigation. Login Information, you can update your PIN.

    For mobile app

    After logging into your account, click on the Account and select "Change Phone Service PIN".

  • I've forgotten my username for online access. What should I do?

    For website

    Select the Forgot Login? link at the top right.

    Select which login information you have forgotten - username.

    Enter your NRIC number or FIN, and your registered mobile number.

    A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, your username will be displayed.

    For mobile app

    Select the Forgot Login? from Account Login page.

    Select RETRIEVE USERNAME.

    Enter your NRIC number or FIN, and your registered mobile number.

    A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, your username will be displayed.

  • I've forgotten my password for online access. What should I do?

    For website

    Select the Forgot Login? link at the top right.

    Select which login information you have forgotten - password.

    Enter your NRIC number or FIN, and your registered mobile number.

    A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, you will be prompted to create a new password.

    For mobile app

    Select the Forgot Login? from Account Login page.

    Select RESET PASSWORD.

    Enter your NRIC number or FIN, and your registered mobile number.

    A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, your will be prompted to create a new password.

  • I've forgotten my account number for phone access. What should I do?

    For website

    After logging into your account, select the icon next to your username.

    Select Account Update on the left navigation.

    Under Contact Information, you can find your account number.

    For mobile app

    After logging into your account, click on Account and you will be able to see your account number stated under the Login Information.

  • I've forgotten my PIN for phone access. What should I do?

    For website

    Select the Forgot Login? link at the top right.

    Select which login information you have forgotten - PIN.

    Enter your NRIC number or FIN, and your registered mobile number.

    A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, you will be prompted to create a new PIN.

    For mobile app

    Select the Forgot Login? from Account Login page.

    Select RESET PIN.

    Enter your NRIC number or FIN, and your registered mobile number.

    A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, you will be prompted to create a new PIN.

  • When do I need to input a One-Time Password (OTP)?

    For security reasons, a One-Time Password (OTP) will be sent to your registered mobile number each time you log in online, or you try to recover forgotten login information.

  • Why can't I receive any One-Time Password (OTP)?

    You may be using a different mobile number from the mobile number registered with your account.

  • How do I check my account balance, transaction history, bet history and winnings?

    For website

    After logging into your account, select the icon next to your username. Select Transaction History on the left navigation.

    For mobile app

    After logging into your account, click on the Account and select Transaction History.

    You may then select the transaction history type you wish to view from the list or filter the time period or the specific types of transaction.

    Note: When looking up the "Funds In/Out" view, the table may include bets that are still being processed.

    It is advisable to click the '< ' icon (last column of the table, if you’re logged on using our website), OR tap to expand the individual bets (if you’re using the mobile app) to view bet details and status.

    To download our app

    • iOS users, please download our app from the App Store.

    • Android users, please follow the step-by-step guide here.

  • Why is my account locked from online access?

    If you enter the wrong username or password wrongly for three times, your account will be locked for security reasons.

    You can unlock your account online.

    Retrieve your login information from Forgot Login?. Select which login information you have forgotten.

    Enter your NRIC number or FIN, and your registered mobile number. A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, you will be provided your username or prompted to create a new password.

  • Why am I unable to access online betting from overseas?

    Under the Remote Gambling Act, betting online with us outside of Singapore is not allowed.

  • What is Account Overview and what will be shown?

    Account Overview gives you a snapshot of your betting activities, product expenditure trends and a status reminder on your betting behaviour.

    Balance: How much you have in your account.

    Withdrawal: Year-to-date total withdrawn amount.

    Deposit: Year-to-date total deposited amount.

    Product Subscription: Number of active arrangements for recurring bet placement you have made.

    My Gaming Profile: A status of your betting behaviour, as a reminder for you to stay in control.

    Monthly Overview: A look at how much you have deposited, spent as well as total payout for the current calendar month.

    Open Bets: Bets that have been placed and yet to get results for.

    Expenditure Trend: Your betting spend for the past six months across different products.

  • How does My Gaming Profile work?

    This serves as a reminder for you to keep track of your betting expenses. Your betting behaviour will be analysed against your betting history and that of other online customers. Should there be a change in your betting trend, it will be highlighted here.

  • What does it mean when My Gaming Profile is showing a different status from the previous month?

    If it is showing an amber or red status, there could be several possible reasons. Are you spending more compared to the previous month? Are you spending on more products? Are you spending more often? This is a timely reminder to reflect on your betting behaviour and could help you better manage your spending.

  • What is a Temporary Betting Limit Increase?

    This feature under Limit Management allows you to operate a higher limit on a temporary basis, to be adjusted automatically to a lower amount to help manage your expenses.

  • Why is my selected validity period not allowed for Temporary Betting Limit Increase?

    Your selected validity period may be less than the 24 hours required to effect your limit increase request. Please adjust your selected validity period in that case.

  • When does my Temporary Betting Limit Increase end?

    If you have selected "this month", the temporary increase ends at the last day of the calendar month. For example, if the increase request is effected on 18 Nov, the validity period will be till 30 Nov. If you have selected "next month" or "following month", the temporary increase will end on the last day of next month and the last day of the following month respectively. Using the previously given example, if the increase request is effected on 18 Nov, the validity period will be till 31 Dec if "next month" has been selected, and 31 Jan if "following month" has been selected.

  • How to opt for a Temporary Betting Limit Increase?

    After logging into your account, select Limit Management. The Temporary Betting Limit Increase option will be made available upon every attempt of opting for a higher betting limit.

  • How do I understand my Account Summary? What is a payout?

    The Account Summary shows the Deposits, Bets Placed and Payout for Month To Date and Year To Date.

    For illustration:

    Amount deposited: Total of $200 from customer's personal funding source(s) was deposited to the account in the current month.

    Bets placed: Total of $150 was spent for betting in the current month. The amount includes bets that were refunded, if any.

    Payout: Total of $50.50 winnings was received in the current month.

    The amount deposited and amount of bets placed was shown as a percentage of your monthly limits.

    In this illustration, the red line shows that 100% of current month's deposit limit has been reached; The orange line shows that 77% of current month's Betting Limit has been reached.

  • What is Monthly Deposit Limit? How is it calculated?

    Monthly Deposit Limit is the maximum amount you may deposit into your account every calendar month. The amount is calculated across all various incoming funds from external sources. You will be notified when you exceed 50%, 75% or reached 100% of your Monthly Deposit Limit. When your funding has reached 100% of Monthly Deposit Limit, you will be unable to deposit funds.

  • What is Monthly Betting Limit ? How is it calculated?

    Monthly Betting Limit is the maximum amount you can use to bet from your account every calendar month. The amount is calculated across all products. The calculation does not take into account any refunds. You will be notified when you exceed 50%, 75% or reached 100% of your Monthly Betting Limit. When your expenditure has reached 100% of Monthly Betting Limit, you will be unable to place bets.

  • How do I manage my Monthly Betting and Monthly Deposit Limit?

    For website

    You can manage your Monthly Deposit Limit and Monthly Betting Limit online.

    After logging into your account, select the icon next to your username. Select Limit Management on the left navigation.

    You will be able to key in new Monthly Deposit Limit and Monthly Betting Limit.

    For mobile app

    After logging into your account, click on the Account and select Limit Management, select Change Monthly Deposit Limit and you will be able to key in new Monthly Deposit Limit, select Change Monthly Betting limit and you will be able to key in new Monthly Betting Limit.

    For both website and mobile app, increase in both limits takes effect 24 hours after your submission. Reduction of limits takes effect immediately.

  • How will I be informed when I have reached my limits?

    Before logging out your account, a limit page will show your spending.

    For account customers who are accessing our services via mobile app, an in-app message will appear should you have exceeded your limits.

  • How do I close my account?

    Login to your Singapore Pools Account and select Terminate Account on the left navigation on website or ‘Account’ tab on mobile app.

    Alternatively, you can contact our Customer Service at 6786 6688 to terminate the account.

    Be sure all open bets (if any) are settled and your account balance are withdrawn before closing your account.

    If you have set up a bank link, terminate it before closing your account. Download and complete a Termination of Direct Debit Payment Authorisation Form. Mail the completed form to: Bras Basah Post Office P.O. Box 299 Singapore 911810.

  • Will the Horse Racing Channels be available to the public?

    No. The Horse Racing Channels are only available to Singapore Pools Account holders, whom have subscribed to the service.

  • How can account customers subscribe to the Horse Racing Channels?

    Account customers will need to complete and submit the Horse Racing Channels subscription form.

    Contact our Customer Service at 6786 6688 for assistance.

    Learn about horse racing channel.

  • Is live streaming of races on Singapore Pools Account a free service?

    A monthly subscription fee of $15.00 (before GST) applies. Monthly subscription fee will be deducted from your account on a recurring monthly basis until you decide to cancel the subscription. No subscription fee paid shall be refunded to the account holder following termination of an account and/or early cancellation of live streaming service subscription.

    For example, you have subscribed to the live streaming service on 5 June 2019. The monthly subscription fee of $16.05 (with GST) will be deducted from your account on 6 June 2019, for the month of 6 June 2019 to 5 July 2019. Subsequent monthly fees will be deducted from your account on the 6th of every month, until you unsubscribe the service.

    Viewing live streaming on Singapore Pools Account will incur mobile data charges. Account holders are advised to check with their mobile service providers on mobile data charges and have a mobile data usage plan before subscribing to live streaming service.

    Learn about live streaming of horse racing.


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