Tickets and prize claim

  • How do I collect my winnings after placing bets at outlets?

    Only the holder of a winning ticket is entitled to claim the prize payable on that ticket. A claim made by someone who does not have a winning ticket will not be entertained.

    Prizes must be claimed within 180 days (including weekends and public holidays) from the date of the draw or conclusion of event.

  • When can I collect my lottery winnings after I bet at outlet?

    If you have placed your winning lottery bet at our outlets, you can collect your winnings from the following day after the draw during operational hours.

    Find out more on the operational hours.

  • When can I collect my sports winnings after I bet at outlet?

    Sports winnings are available as soon as results are verified. If you have placed your winning sports bet at our outlets, you can collect your winnings as soon as results are verified, at any time during operational hours.

    Find out more on the operational hours.

  • When can I collect my Horse Racing winnings after I bet at outlet?

    Horse Racing winnings are available as soon as results are verified. If you have placed your winning Horse Racing bet at our outlets, you can collect your winnings as soon as results are verified, at any time during operational hours.

    Find out more on the operational hours.

  • How can I collect my lottery, sports or horse racing winning with a physical ticket?

    With physical winning tickets, please visit the following locations to claim your prize:

    Location

    Prize Amount

    Available Mode of Prize Collection for Each Winning Ticket
    All outlets of Singapore Pools Up to $5,000 PayNow (NRIC/FIN linked account) or cash
    Up to $20,000 PayNow (NRIC/FIN linked account)
    Singapore Pools Main Branch (210 Middle Road) Up to $200,000 PayNow (NRIC/FIN linked account)
    Above $200,000 PayNow (NRIC/FIN linked account) via GIRONew

    For prize claims via PayNow (NRIC/FIN linked account) or PayNow (NRIC/FIN linked account) via GIRONew, please bring along:

    1. Winning ticket(s); and

    2. Original photo identification document (NRIC for Singaporean/PR or passport for foreigners), bearing your name and identification details matching that of your bank records.

    Note: For PayNow (NRIC/FIN linked account) via GIRONew arrangement, the prize amount will be credited directly to your registered PayNow bank account within the next 2 banking days.

    Operating Hours of Singapore Pools Main Branch (210 Middle Road):
    Mondays to Fridays, 8.00am - 5.00pm (excluding Public Holidays)

    Note: Please expect longer waiting times on Mondays and Thursdays due to higher volume of claimants.

  • Can I claim my lottery winnings if my ticket has both a resulted draw and an outstanding draw?

    For winning ticket with multiple draw dates, you can present it for prize claim and an exchanged ticket will be provided if there is any outstanding draw(s). Prize claims will not be available on the same day as the outstanding draw after 6.05pm.

  • When and how can I collect my lottery winnings after I bet online?

    If you have placed your winning lottery bet online, with your Singapore Pools Account, winnings are automatically credited into your account. In general, funds will be credited within 12hrs after results are verified. You can then withdraw the winnings.

    Find out more about withdrawing funds from your account.

  • When and how can I collect my sports winnings after I buy online?

    Sports winnings are available as soon as results are verified. If you have placed your winning sports bet online, with your Singapore Pools Account, winnings are automatically credited into your account. In general, funds will be credited within 60min after results are verified. You can then withdraw the winnings.

    Find out more about withdrawing funds from your account.

  • Where and how can I collect my Horse Racing winnings online?

    If you have placed your winning Horse Racing bets online, with your Singapore Pools Account, winnings are automatically credited into your account. In general, funds will be credited within 30min after results are verified. You can then withdraw the winnings.

    Find out more about withdrawing funds from your account.

  • I tore my ticket accidentally. Can I still claim the prize?

    To qualify for payment of any prize under the Game Rules, a winning ticket must, amongst other conditions, not be torn, mutilated or defaced in any way. Customers are advised to keep their tickets in good condition.

  • Can I look through the CCTV footages of your outlet to prove I had bought a ticket?

    In compliance with the Personal Data Protection Act, we will not allow customers to browse through the CCTV footages. The CCTVs at our outlets are for general security surveillance only. They are not intended to capture close-ups of customers' faces for identity verification. As with most CCTV systems, footages will be written over after some time or when the memory is full.

    We will only release the video footages under Court Order or as required by the law to assist Police investigation.

  • My winning ticket has been stolen. Can Singapore Pools withhold prize payment to stop someone else from claiming it?

    Under our Game Rules, we have to honour prize payment to whoever presents a valid winning ticket. Hence, we cannot withhold prize payment as and when someone furnishes us with a police report on the purported loss or theft of his/her tickets.

    Also, to uphold our strict information security standards, staff are not allowed to review or extract transaction records as that may compromise the integrity of our system. The only time we will access the system is to comply with a Court Order or as required by the law to assist police investigation.

  • What happens if a person tries to claim the prize with a ticket that does not belong to him or her?

    Our tickets are bearer tickets, which means it is like cash, regardless of any marking or writing on it. We are not responsible for ascertaining whether a lottery ticket held by someone could belong to another person. Under our Game Rules, we shall honour prize payment to the holder of the valid winning ticket within the 180 days' claim period.

  • What if I picked up a prize winning ticket?

    If you have found a winning ticket, please hand it to the police yourself. Anyone who dishonestly claims the prize for his or her own interest may be in violation of the law as it may be construed as dishonest misappropriation of property.

  • What happens to prizes that were not claimed?

    Unclaimed prizes (after 180 days, including weekends and public holidays, from the date of the draw or conclusion of event) will be channeled to donations and grants managed by the Tote Board.

  • What is PayNow for Prize claims? How does it work?

    PayNow is a convenient cashless payment method that you can choose to claim prizes with a physical ticket via a PayNow NRIC linked account, subject to payment limit by Singapore Pools.

  • What is the maximum amount for prize claims using PayNow?

    You may refer here for more details.

  • Which outlet can I use PayNow for prize claim?

    With physical winning tickets, please visit the following locations to claim your prize:

    Location

    Prize Amount

    Available Mode of Prize Collection for Each Winning Ticket
    All outlets of Singapore Pools Up to $5,000 PayNow (NRIC/FIN linked account) or cash
    Up to $20,000 PayNow (NRIC/FIN linked account)
    Singapore Pools Main Branch (210 Middle Road) Up to $200,000 PayNow (NRIC/FIN linked account)
    Above $200,000 PayNow (NRIC/FIN linked account) via GIRONew

    For prize claims via PayNow (NRIC/FIN linked account) or PayNow (NRIC/FIN linked account) via GIRONew, please bring along:

    1. Winning ticket(s); and

    2. Original photo identification document (NRIC for Singaporean/PR or passport for foreigners), bearing your name and identification details matching that of your bank records.

    Note: For PayNow (NRIC/FIN linked account) via GIRONew arrangement, the prize amount will be credited directly to your registered PayNow bank account within the next 2 banking days.

    Operating Hours of Singapore Pools Main Branch (210 Middle Road):
    Mondays to Fridays, 8.00am - 5.00pm (excluding Public Holidays)

    Note: Please expect longer waiting times on Mondays and Thursdays due to higher volume of claimants.

  • Can I claim prize with physical ticket via mobile number linked PayNow account?

    We only accept PayNow NRIC linked account for prize claim with physical ticket.

  • Are there any charges to use PayNow QR for prize claim?

    There is no extra charge for the use of PayNow QR.

  • Why are my PayNow claims being rejected?

    PayNow transactions may be rejected for reasons such as bank connectivity problems or unavailability of the registered PayNow account.

  • The staff has successfully validated the winning ticket and confirmed the transfer of the winning payout to my PayNow as successful, but the money did not credit to my bank. How long do I need to wait for the money to be credited to my bank?

    Singapore Pools will investigate the case and get back to you within three to five working days.

PayNow via GIRO

  • What is PayNow via GIRO for prize claims? How does it work?

    PayNow via GIRO is a payout method used for higher prize amounts of above $200,000. Your winnings will be credited directly to your bank account via GIRO, typically within the next 2 banking days.

  • How is PayNow via GIRO different from PayNow?

    PayNow credits your winnings instantly for eligible amounts, while PayNow via GIRO credits your winnings within the next 2 banking days.

  • Do I need to set up anything to receive payouts via PayNow via GIRO?

    You should ensure that your NRIC or FIN is linked to PayNow and that you have an active Singapore bank account.

  • Can I still receive my winnings if I am not registered for PayNow?

    If you are not registered for PayNow NRIC or FIN, you may be required to set it up with your bank or provide your Singapore bank account details for prize claim.

    Alternatively, you may reach out to our customer service at 6786 6688.

  • Will I receive a notification when my winnings are credited?

    You may receive a notification from your bank, depending on your bank's notification settings or be informed during the claim process.

  • Will I receive any document during the prize claim process?

    Yes. A copy of the instruction form will be provided for reference during the prize claim process.

  • What should be done if the payment is not received in the bank account?

    Please ensure that your NRIC or FIN is linked to your PayNow-registered Singapore bank account under your name.

    If payment is still not received after the stated processing time, please contact Singapore Pools Customer Service at 6786 6688 for assistance.