Singapore Pools Account registration

  • Do I have to visit a Singapore Pools branch in person for verification?

    You may choose to do online verification on our website or mobile app, or visit any Singapore Pools branch with your NRIC or an official document containing your FIN. For FIN and passport holders, please also provide proof of residential address.

  • How do I conduct identity verification via video call?

    When signing up for a Singapore Pools Account on the website or mobile app, you are able to verify your identity online by uploading images of your NRIC or an official document containing your FIN, and then initiating a video call on the Account Status Page.

  • When can I conduct my identity verification?

    After submitting your online registration form, Singapore Pools requires your identity to be verified either online or at any of our branches.

  • What do I need to prepare before the video call?

    Get ready your NRIC or an official document containing your FIN and make sure you are at a well-lit, quiet environment with a strong Internet connection.

  • Is my video call recorded?

    All calls are safely stored for audit and training purposes.

  • Is my uploaded ID image safely stored?

    Security arrangements are in place to protect our customer data against loss or theft, as well as unauthorised access and undue disclosure. Some of the technical safeguards include encryption, firewalls and Secure Socket Layer (SSL).

  • Why must I enable the camera and microphone functions?

    Our Customer Service Representative will be conducting the verification over the video call, to match your NRIC or an official document containing your FIN to the caller.

  • How long do I have to wait to get through to a Customer Service Representative?

    We are not able to determine the waiting time, as it depends on the call traffic on each day.

  • Who am I talking to in the video call?

    You will be talking to one of our Customer Service Representatives.

  • Which devices/browsers/operating systems are compatible with the Singapore Pools website and/or mobile app identity verification?

    Identity verification on mobile app works best on Android devices operating on Android 6.0.1 Marshmallow and above,and on Apple devices operating on iOS Version 10.3 and above.

    Identity verification on website (desktop or mobile) works on any operating system with these browsers:

    • Chrome - Version 63 and above

    • Safari - Version 11 and above

    • Samsung Internet Browser - Version 4 and above

    To download our app

    • iOS users, please download our app from the App Store.

    • Android users, please follow the step-by-step guide here.

  • Can I bet immediately after the video call?

    No. You will only be able to start betting only after your account is activated.

  • How will I be notified when my account is activated?

    A SMS will be sent to you once your account is activated.

  • What if my phone does not have a camera?

    You are able to do online verification via the website or you may visit our Singapore Pools branch with your NRIC or an official document containing your FIN for the verification.

  • Why am I asked to go to a branch for verification even after the video call?

    You may be advised to go to our branch for verification if our Customer Service Representative is unable to verify your identity through the video call.

  • I already have a Singapore Turf Club Telebet/Singapore Pools Account (Horse Racing) before 15 Oct 2019. Do I need to sign up for a new account?

    No, you do not need to sign up for a new account.

    All active Singapore Pools Account (Horse Racing) number will adopt a 9-digit format from 15 Oct 2019.

    Please add 08, 080 or 0800 to the front of your existing Singapore Pools Account (Horse Racing) number, then refer to your letter for the last numeric digit to form the 9-digit username.

    For reference:

    Singapore Pools Account (Horse Racing) number

    New Singapore Pools Account Number (from 15 Oct 2019)

    123456

    080123456X

    12345

    080012345X

    1234

    080001234X

    X represents the last numeric digit that can be found in the letter sent to your registered mailing address between Sep and Oct 2019.

    For first log in,

    • Username: New Singapore Pools Account number

    • Password: Singapore Pools Account (Horse Racing) 6-digit PIN

    Upon first log in, you will be prompted to create a new password.

  • What are the prerequisites to sign up for a Singapore Pools Account?

    To sign up for a Singapore Pools Account, you must:

    • be a Singapore Citizen or Permanent Resident,

      or a foreigner residing in Singapore, with a valid Singapore Foreign Identification Number (FIN)

    • be at least 21 years of age

    • provide a local mobile number

    • provide a Singapore residential address

    • not be subjected to any of these exclusions:

      • a family exclusion order made under section 162 or 165C of the Casino Control Act ('CCA')

      • an exclusion order made under section 165 or 165C of the CCA

      • an exclusion from any casino premises by the operation of law under section 165A(1)(a) and (b) of the CCA

    Each customer can only have one account.

  • I am a Singaporean living overseas. Can I sign up for a Singapore Pools Account?

    No. You will not be able to access our website or mobile app, including the online registration form, from overseas.

    However, if you return to Singapore and meet all prerequisites, you can register for a Singapore Pools Account.

  • I am a foreigner living in Singapore. Can I sign up for a Singapore Pools Account?

    Yes, if you have a valid Foreign Identification Number (FIN) and meet all prerequisites.

    If you are a foreign passport holder, you will only be able to select and bet on Horse Racing.

    You will need to provide your Singapore address and Singapore phone number during account registration.

    You can only access our website or mobile app, including the online registration form, if you are in Singapore.

  • I am a foreigner living overseas. Can I sign up for a Singapore Pools Account?

    You can only access our website or mobile app, including the online registration form, if you are in Singapore.

  • Why am I unable to open an account? Why is my NRIC number/FIN, or mobile number already registered?

    You may already have a Singapore Pools Account, or have previously applied for an account with Singapore Pools. Each customer can only have one account.

    Log in to your account using your chosen username and password.  Key in the OTP (One-Time Password) sent to your registered mobile phone to assess your account status.  If you have forgotten your login and/or password, click on 'Forgot Login' to retrieve your details.

    You may choose to reactivate your account by resubmitting your particulars after login. Follow the on-screen instructions to verify your identity to complete your submission.

    For further clarifications, you may contact our Customer Service at 6786 6688.

  • Can I sign up for an extra account?

    No. Each customer can only have one account.

  • What is the registration process? What documents do I need?

    To sign up for a Singapore Pools Account, complete this online registration form.

    After completing the online registration form, you will be prompted to undergo an identity verification process through an online video call. Alternatively, visit any Singapore Pools branch with your NRIC or an official document containing your FIN to verify the information submitted. For FIN or passport holders, please also provide proof of residential address.

    Singapore Pools will also verify your account eligibility within three days. No action is required from you.

    You may log into your account with your username and password to check the status of your registration.

  • What are the acceptable documents for proof of residential address?

    S/N

    Acceptable documents

    Date of issue of document

    1

    Bill, statement or letter from HDB

    Within the last 3 months

    2

    Service and conservancy bill, or letter from town council

    3

    Bill, statement or letter from Bank (e.g, credit card bill)

    4

    Bill, statement or letter from Insurance Provider

    5

    Cable TV bill

    6

    Telecommunications/internet bill or letter from Telco

    7

    Bill or letter from Utilities service provider

    8

    Tenancy agreement for residence

    Within the last 6 months

    9

    Bill or letter from LTA (e.g. road tax)

    Within the last 12 months

    10

    Bill, statement or letter from IRAS (e.g. income tax or property tax)

    11

    Statement or letter from CPF

    12

    Statement or letter from other government agencies

  • After I am done with identity verification, how long does it take for my account to be activated?

    After completing the online registration form, and identity verification, Singapore Pools will also verify your account eligibility within three days. No action is required from you.

    You may log into your account with your username and password anytime to check the status of your registration.

  • Can I sign up for an account on behalf of somebody else?

    No. All account activities, including registration, must be conducted by the customer. Each customer takes full responsibility of the account. We will verify the customer's identity during registration and transactions in compliance with regulatory requirements and to ensure account security.

  • Is there a registration fee?

    No. There is no registration fee.

  • Are there any membership fees to maintain an account?

    No. There is no fee. However, certain account services such as Horse Racing Channel and live streaming services will require monthly subscription fees.

  • Is there any sign-up offer?

    No. There is no sign-up offer.

  • Can I sign up for a trial?

    No. There is no trial account.

  • Will anyone know I have a Singapore Pools Account?

    All information you provide to Singapore Pools is protected under the Personal Data Protection Act and will be kept strictly private and confidential.

    Information will only be released for the purpose of verifying your account eligibility by conducting credit, probity and other verification checks with the National Council on Problem Gambling and law enforcement authorities if required.

  • I have closed my account previously. How do I reactivate my account?

    Log in to your account using your previously registered username and password.  Key in the OTP (One-Time Password) sent to your registered mobile phone.  If you have forgotten your login and/or password, click on 'Forgot Login' to retrieve your details.

    Reactivate your account by resubmitting your particulars after login. Follow the on-screen instructions to verify your identity to complete your submission.

    For further clarifications, you may contact our Customer Service at 6786 6688.