Only with a

Singapore Pools Account

With effect from 6 Apr 2021, a bank link service via FAST (Fast and Secure Transfers) will be available for our SPA customers.

Please download and complete this Application for Direct Debit Payment Authorisation Form.

Only a personal account with DBS/POSB, OCBC and UOB with no approved overdraft facilities will be accepted for bank link.


Enhanced bank link service
These features will be available to you:

Bank Link bet payment
(Sports & lottery bets only)

Automatically debit funds from bank account when your Singapore Pools Account balance is insufficient for an attempted Sports or Lottery bet placement.

This feature is not applicable for Horse Racing bets.

Instant deposit

Submit request online or by phone to immediately debit funds from bank account to deposit into Singapore Pools Account.

Scheduled withdrawal

Set a preferred frequency (daily, weekly or monthly) to withdraw funds from your Singapore Pools Account to your bank account if you wish.

Instant withdrawal

Submit request online or by phone to immediately withdraw from Singapore Pools Account and credit funds into bank account.

$0.10 fee applies for each bank link transfer.

Access to a suite of in-built Safer Play features and tools with a Singapore Pools Account.


Betting and Deposit Limits

To help you better manage funds for betting, a Monthly Betting Limit (the amount you wish to spend) and a Monthly Deposit Limit (the amount you wish to deposit into your account) must be set.

Self-adjust your Limits – any increment will take effect after 24 hours and reduction to be effected immediately. Consider Increasing Betting Limit Temporarily and allowing it to be adjusted automatically to a lower amount to better manage your expenses.

Keep track of your betting activities

Be informed about your monthly spend and payout on Account Summary or choose to view a snapshot of your betting activities, limit utilization, product expenditure trends and reminder towards Safer Play on Account Overview. A record of past 6 months transaction is available on demand with Transaction History.

Betting product preference

Customize the type of betting product(s) for viewing and placing bets on through your Account with the Product Selection feature.

Self-Exclusion

If you feel it is in your best interest to take a break from betting through your Singapore Pools Account, getting yourself excluded can help you exercise more control. You may apply for self-exclusion by opting for Online Betting Self-Exclusion through the through the National Council on Problem Gambling (NCPG) website.

Find out if you have healthy betting habits by taking a quick Self-Assessment and more on managing your play can be found on Singapore Pools' Safer Play website.

To sign up for a Singapore Pools Account, you must:

  • be at least 21 years of age;

  • be a Singapore Citizen or Permanent Resident; or

  • be a foreigner residing in Singapore, with a valid Singapore Foreign Identification Number (FIN)

Each customer can only have one account.

  • Online Betting

    Place Sports, Lottery and/or Horse Racing bets here or via the Singapore Pools mobile app.

  • Secure Access

    Log in with the One-Time password sent to your registered mobile phone.

  • No Risk of Losing Tickets

    Winnings credited automatically into your account.

  • Skip the Queue

    Place Sports, Lottery and/or Horse Racing bets at your preferred place and time without queues.

Frequently asked questions on Account Update

I have changed my mobile number. How do I set up or change mobile number for login to my Singapore Pools Account?

If you are still able to access and retrieve OTP through your old number, the update can be done through the account update page. If you are no longer in possession of the old number, please contact Customer Service at 6786 6688 for assistance.

I've forgotten my username/password/PIN for online access. What should I do?

For website

  • Select the "Forgot Login?" link at the top right.

  • Select which login information you have forgotten – username/password/PIN.

  • Enter your NRIC number or FIN, and your registered mobile number.

  • A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, your username will be displayed or you will be prompted to create a new password/PIN.


How to navigate to 'Account Update' page?

For website

After logging into your account, select the icon next to your username and select Account Update on the left navigation.

Under Contact Information, you can update your:

  • Mobile number

  • Office number

  • Home number

  • Email address

  • Singapore residential address

  • Preferred language for phone betting

  • Preferred mode of communication

Find out more about account update by mobile app

For more assistance, call Customer service at 6786 6688 or email customerservice@sgpoolz.com.sg

Registration

Sign up here or through Singapore Pools mobile app

Verification

Online

Log into your account to undergo an identity verification process through an online video call.

Or

Offline

Visit any Singapore Pools branch with your NRIC or an official document containing your FIN to verify the information submitted. For FIN holders, please also provide proof of residential address.

Allow up to 2 days for processing

Receive SMS on successful account activation

Login and complete your profile

Deposit

Online

Download application form

to deposit funds by directly debiting from your bank account anytime.
($0.10 fee for each transfer)

Find out how it works (Web)

Find out how it works (App)

By eNETS

($0.80 fee for each deposit)

Find out how it works (Web)

Find out how it works (App)

Or

Offline

By NETS at

Singapore Pools Branches

($0.20 fee for each deposit)

By cash or top-up cards

at Singapore Pools branches

Withdrawal

Online

Download application form

to withdraw funds by directly crediting into your bank account anytime or schedule daily, weekly or monthly withdrawals if you wish.
($0.10 fee for each transfer)

Or

Offline

Submit a request online or by phone, and collect funds at a Singapore Pools branch after filling up the withdrawal form.


Please note that unless making a full withdrawal, the withdrawal amount must be a minimum of $100, in multiples of $10.

The amount must be collected within 48 hours after the submission of the withdrawal request. Subsequently, please submit a new withdrawal request.

Please produce your NRIC or Foreign Pass containing FIN for verification.

For Singapore Pools Account (Horse Racing) customers

Is iTote no longer in use?

Yes, iTote is no longer available from 14 Oct 2019 onwards. Horse Racing betting services is accessible from 15 Oct 2019 with a Singapore Pools Account.

I have a Singapore Pools Account (Horse Racing), so what should I do now?

All active Singapore Pools Account (Horse Racing) number will adopt a 9-digit format from 15 Oct 2019.

Please add 08, 080 or 0800 to the front of your existing Singapore Pools Account (Horse Racing) number, then refer to your letter for the last numeric digit to form the 9-digit username.

For reference:

Singapore Pools Account (Horse Racing) number

New Singapore Pools Account Number (from 15 Oct 2019)

123456

080123456X

12345

080012345X

1234

080001234X

X represents the last numeric digit that can be found in the letter sent to your registered mailing address in Oct 2019.

For first log in,

  • Username: New Singapore Pools Account number

  • Password: Singapore Pools Account (Horse Racing) 6-digit PIN

Upon first log in, you will be prompted to create a new password.

Do I have to sign up for a new Singapore Pools Account?

You do not have to open a new Singapore Pools Account. Your existing account balance (if any) and account details will automatically be transferred to your Singapore Pools Account on 15 Oct 2019.

What are my new login details?

You will receive new login details via mail in Oct 2019.

I can't log in to the Singapore Pools Account using my new login. What should I do?

From 15 Oct 2019 onwards, please log in to your Singapore Pools Account at singaporepools.com.

Follow the login instructions you have received from Singapore Pools via mail. For assistance, you may contact us using the online feedback form or call 6786 6688.

What is Singapore Pools mobile app?

The Singapore Pools mobile app allows you to access online betting services, for Sports, Lottery and Horse Racing from the only official source.

How do I download the Singapore Pools mobile app?

iOS users, please download the app from the App Store.

Android users, please follow the step-by-step guide here.

I have a balance in my Singapore Pools Account (Horse Racing). Where is it now?

Your existing account balance (if any) will automatically be transferred to your Singapore Pools Account on 15 Oct 2019.

Will I still be able to use phone betting with my new account?

Yes, you will still be able to use phone betting with your new account. You may log in with the new login details sent via mail.

I have previously subscribed for Live Streaming on iTote. Will this service be affected?

No, this service will not be affected. You can continue to access the Live Streaming service here or on the Singapore Pools mobile app (Android only) from 15 Oct 2019.

I cannot view or bet on Sports / Lottery products after login. How can I purchase these products online?

Account customers can access Sports and/or Lottery information and place bets after selecting Sports and/or Lottery in the new Product option under Account Update.

Where can I get race day information for Horse Racing?

You may obtain the information by logging in to the Singapore Pools Account online or to the phone betting channels.

I have changed my mobile number. What should I do?

You may update your mobile no under Account Update. If you are unable to log in to change your mobile number, please call our Customer Service at 6786 6688 for assistance.

How can I deposit funds to my account?

You can continue to deposit to your account using GIRO or by cash/NETS at the Singapore Racecourse, betting centres/outlets and at all Singapore Pools branches. The minimum amount for cash/NETS deposit is $100.00.

You can also deposit funds online using eNETS or by phone using Top-Up Cards bought from Singapore Pools branches.

From 7 Oct 2019, Singapore Pools will cease to accept deposit at the AXS Stations.

How can I withdraw funds from my account?

If you are currently using GIRO, you can continue to do so.

Alternatively, you can submit a request online or by phone, and collect at a Singapore Pools branch after filling up the withdrawal form.

Why can't I share a mobile number with another account customer? / Why do I need to provide a mobile number?

To protect your account, a One-Time Password (OTP) will be sent to your registered mobile number every time you log in.

What happens if I have more than one mobile number? Can I register more than 1 number.

You need to register one mobile number with Singapore Pools in order to receive your One-Time Password (OTP) for you to login to your account.


For Singapore Pools Account (Sports & Lottery) customers

I already have a Singapore Pools Account. How will I be affected by this change?

You can continue to log in using your existing account details to access account services and place bets. All account customers can access Horse Racing, Sports and Lottery information and place bets after selecting preferred option in the new Product option under Account Update.

I have forgotten my account number/PIN. What should I do?

For website

  • Select the Forgot Login? link at the top right.

  • Select which login information you have forgotten - PIN.

  • Enter your NRIC number or FIN, and your registered mobile number.

  • A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, you will be prompted to create a new PIN.

For mobile app

  • Select the Forgot Login? at Account Login page.

  • Select Reset PIN.

  • Enter your NRIC number or FIN, and your registered mobile number.

  • A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, you will be prompted to create a new PIN.

How do I change my PIN for phone access?

For website

  • After logging into your account.

  • Select the icon next to your username.

  • Select Account Update on the left navigation.

  • Under Login Information, you can update your PIN.

For mobile app

  • After logging into your account.

  • Click Account and select Change Tele Betting PIN.

How do I change my password for online access?

For website

  • After logging into your account.

  • Select the icon next to your username.

  • Select Account Update on the left navigation.

  • Under Login Information, you can update your password.

For mobile app

  • After logging into your account.

  • Click Account.

  • Select Change Online Betting Password.

I have an existing Singapore Pools Account. Now I would like to bet on Horse Racing as well. What should I do?

You can access Horse Racing information and place bets after selecting Horse Racing in the new Product option under Account Update.


For Singapore Pools Account (Sports & Lottery) and Singapore Pools Account (Horse Racing) customers

I have both Singapore Pools Account (Horse Racing) and Singapore Pools Account (Sports & Lottery). What will happen to my accounts?

Singapore Pools Account (Horse Racing) will cease from 14 Oct 2019. To start using the updated account service, simply log in to your Singapore Pools (Sports & Lottery) account using your existing Singapore Pools Accounts login details.

Any Horse Racing account balance will be automatically transferred over.

Can I keep my two accounts separate?

No, you will not be able to keep two separate account. From 14 Oct 2019, Singapore Pools Account (Horse Racing) will cease. You will be able to access all Singapore Pools products i.e. Horse Racing, Sports and Lottery on our website and our mobile app.

Will my account balance from Singapore Pools Account (Horse Racing) be automatically transferred to the Singapore Pools Account?

Yes, your Horse Racing account balance as at 14 Oct 2019 will be automatically transferred over.

I have forgotten my username for online access, so what should I do?

For website

  • Select the Forgot Login? link at the top right.

  • Select which login information you have forgotten - username.

  • Enter your NRIC number or FIN, and your registered mobile number.

  • A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, your username will be displayed.

For mobile app

  • Select the Forgot Login? at Account Login page.

  • Select Retrieve Username.

  • Enter your NRIC number or FIN, and your registered mobile number.

  • A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, your username will be displayed.

I've forgotten my password for online access. What should I do?

For website

  • Select the Forgot Login? link at the top right.

  • Select which login information you have forgotten - password.

  • Enter your NRIC number or FIN, and your registered mobile number.

  • A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, you will be prompted to create a new password.

For mobile app

  • Select the Forgot Login? at Account Login page.

  • Select Reset Password.

  • Enter your NRIC number or FIN, and your registered mobile number.

  • A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, your will be prompted to create a new password.

Why do I not see all products?

Account customers can access information and place bets after selecting the product in the new Product option under Account Update.

How do I change my PIN for phone access?

For website

  • After logging into your account.

  • Select the icon next to your username.

  • Select Account Update on the left navigation.

  • Under Login Information, you can update your PIN.

For mobile app

  • After logging into your account.

  • Click on the Account.

  • Select Change Tele Betting PIN.

How do I change my password for online access?

For website

  • After logging into your account.

  • Select the icon next to your username.

  • Select Account Update on the left navigation.

  • Under Login Information, you can update your password.

For mobile app

  • After logging into your account.

  • Click on the Account.

  • Select Change Online Betting Password.

Why is my account locked from online access?

If you have entered the wrong username or password three times, your account will be locked for security reasons.

You can unlock your account online.

Retrieve your login information from Forgot Login?. Select which login information you have forgotten.

Enter your NRIC number or FIN, and your registered mobile number. A One-Time Password (OTP) will be sent to your registered mobile number. After entering the OTP, you will be provided with your username or prompted to create a new password.

How do I manage my Monthly Deposit Limit and Monthly Betting Limit?

For website

  • You can manage your Monthly Deposit Limit and Monthly Betting Limit online.

  • After logging into your account, select the icon next to your username. Select Limit Management on the left navigation.

  • You will be able to key in new Monthly Deposit Limit and Monthly Betting Limit.

For mobile app

  • After logging into your account.

  • Click Account and select Limit Management, to change your Monthly Deposit Limit and Monthly Betting Limit.

  • Increase in both limits takes effect 24 hours after your submission. Reduction of limits takes effect immediately.

How can I deposit funds to my account?

If you are currently using GIRO to deposit funds, you can continue to do so.

If you currently have a bank link set up to pay for Sports and Lottery bets, you can continue to do so. However, you cannot use the bank link to pay for Horse Racing bets.

You can also deposit funds to your Singapore Pools Account by cash or NETS at the Singapore Racecourse, betting centres/outlets or at Singapore Pools branches.

You can also deposit funds online using eNETS and by phone using Top-Up Cards bought from Singapore Pools branches.

Deposit at AXS Stations will no longer be available from 7 Oct 2019.

How can I withdraw funds from my account?

If you are currently using GIRO, you can continue to do so.

If you currently have a bank link set up to withdraw funds from your Singapore Pools Account into your bank account, you can continue to do so.

You can also withdraw funds at the Singapore Racecourse or at Singapore Pools branches.


Account Management

Why are you merging the accounts?

This is to enable our customers to access our products with one account.

How do I close my account?

Contact our Customer Service at 6786 6688 for assistance.

Be sure to withdraw all funds out from your account before closing your account.

If you have set up a bank link, terminate it before closing your account. Download and complete a Termination of Direct Debit Payment Authorisation Form. Mail the completed form to: Bras Basah Post Office P.O. Box 299 Singapore 911810.

Why do you need my email address?

As part of our commitment to go green, we will be phasing out paper letters. We will use your email address to reach you regarding key account matters.

What security measures does Singapore Pools have in place to protect my account information and online transactions?

We take the security and protection of our customer data seriously.

As such, security arrangements are in place to protect our customer data against loss or theft, as well as unauthorised access and undue disclosure. Some of the technical safeguards include encryption, firewalls and Secure Socket Layer (SSL).

Have more questions?

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